Westside — Not responding to mails about exchange of product

Website:westside.com

I had purchase two tops on 4/8/22, one of which was delivered to me. The other one was not delivered even after 4-5 days, hence I cancelled it. I received the refund but for some unexplained reason it was 70 Rs less. But I am complaining about the top which was delivered to me. It is one size bigger than I would like. Now the website does not have any options for return or exchange. When we contact us on their cust care numbers, they are perenially busy, with no one answering them. I have written multiple mails, but they have made a computerised response asking 2 days time to respond, but never do. It's almost 20 days now but no resolution is in site.

Please help me to get someone to speak to them or just close down your website.
Was this information helpful?
No (0)
Yes (0)
Aug 26, 2022
Updated by Urvi.J
Not yet resolved.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint