Westside Complaints & Reviews

Exchange department says that you stich the product but I can not use and I say check the same product and same product also same stitches but department can't consider worst part for me that Westside brand is not big brand and I can not visit any o[censored]r outlet .enjoy...

This is to inform you that i went to one of your store in Airia mall Gurgaon where i met Mr Mohit (the so called Manager) and Mr Kundan Singh where i asked them that this is my birthday month and why you guys have been mention my wife’s wrong date of birth, first of all they asked show me the proof and all and when i said who dare you ask me this, then they replied we need to have a proof and all. I simply asked them when you approach customer...

I ordered the product on June 25, 2023 Order ID: 574673.
Cancelled it on July 11th, 2023.
No refund processed yet, despite it being July 23rd 2023.
I have called customer care, but no response....

Purchased items worth more than Rs. 10, 000 and to my surprise I was forced to pay for a carry bag.

This is one of the companies that has taken undue advantage of banning of plastic carry bags. Even when one makes purchases worth thousands of rupees, like a begger this company demands money for the carry bag and forces the customers buy one.

When one purchases 15 to 20 items, how does Westside expect the customer...

I would like to state that I am Akhila Mohanan, I placed an order for #547402 and using your platform westside And return ID RE17142. I have previously obtained good results as a regular consumer of your online site. However, I'm writing to voice my disappointment with the Luna blu brown buckled comfort sandals that I recently purchased. It's not my size. It's been more than 23 days since I submitted the return request. Still I didn't get...

I ordered 5 items on 12th august 2022 and i paid online fir all 5 orders in which I immediately cancelled 2 items worth Rs.902 because of change of my mind and I didn’t receive my refund for those two items. Also for the remaining 3 items worth Rs. 1528 I received only 2 of them and 3rd was cancelled by westside only and i didn’t get refund for that too.
In total i paid 2430 and i got refund of 360 and product of 1098. The company...

My order number is 542483. I haven't received my refund. It's been almost a month. I called the customer care and they have confirmed that they have received the product in their warehouse but still I don't know why is it taking so long for the refund. It's frustrating. Please help me with this...

My order number is 542483. I haven't received my refund. It's been almost a month. I called the customer care and they have confirmed that they have received the product in their warehouse but still I don't know why is it taking so long for the refund. It's frustrating. Please help me with this....

In the month of March 2023 I purchased items worth more than Rs. 10, 000 from Westside in Forum Mall in Mangalore and surprisingly I was forced to purchase a carry bag to take home the items purchased. On another occasion earlier too I was forced to purchase a carry bag.

When one purchases 15 to 20 items, how does Westside expect the customer to carry their purchased items? Does Westisde expect its customers to plan their...

Helloo
when the westside store i came one of most favarate purchasingf brand on tata .when i come the store the manger should inpreddictable behaveiour on my family...i want to make change fashion desiination on trends or max etc...am the honouir of west side the first loyalty costumare when i start purcharse ...in west side ...for the last time, face an bad incident in kollam westside...from the whole staffs & manager also......

An item was returned and refund was promised with in 8 days it has been a month since no refund has been processed.
Return was made on 17 of Dec and refund was expected by 30 of Dec no refind has been processed till date. Please help....

Product quality...

Order #358362 i received t shirt on time but delivery person charged ₹ 360 to my family member when delivering and my family members has paid₹360 to deliver boy for the order which is already paid delivery person not even called me and i was not present at the time of delivery Whistl tracking number:
SR[protected] so i request to take the issue immediately and solve the problem by giving a refund of ₹ 360 future communications...

I had made few orders during sale, half were canceled some were showing processing for around 15 days . So I cancelled them. Now I.am trying to reach customer care but it never gers through. Order id 332907
331533
331134
330735...

I have purchased a product from westside.com. I paid in advance for my order. But I have not my order till date. I tried to contact Westside through mail and also via phone number but they are not responding. It has been more than 2 weeks now. I am very much frustrated. Please give me back my money....

I have ordered 4 items in west side online site and paid online payment on august 9- 2022 with following my order id 316531 robin is my name i didn't receive my items till now so i request to refund my amount...

I ordered an uts kurta. They dis not deliver it to me. Then I cancelled the order and asking them to refund the money. No one is replying and not transferring my amount. I am seriously regretting for shopping with westside....

I have ordered products from westside. My order number is #334108. Order date was 17th August 2022.
Payment was prepaid.

It was total 10 products, but yet it has delivered only 4.

On the order details page, some items has been cancelled by westside side without acknowledging me, and I haven't received any refund yet. Also, some items are just in order received state yet.

It is really disappointing...

Want to exchange/ return a dress as it's too big as per it's size mentioned. But there is no option there on the website. What to do?...

They deducted my money but did not give any orde confirmation. On website it shows that no order is received. Its been 2 months now, but they have refunded my money back which they promised to do on call. They dont reply on mail and give false hopes on call that it will be refunded within 2 days. Like this they have spent more than 2 months now...

No return of my money, after cancellation of the order even after a month.Customer care number is always busy they dont respond...

I have placed order #341791.Order got cancelled on company end without any information. I contacted customer care on email, when order wasn't delivered. They informed that order was cancelled and couldn't inform due to technical glitch. It has happened with other orders too. Now, I am waiting since 15days for the refund, they committed that it will come in 7-8days.Company people don't reply on mails, and on calls, we have to wait for 15-20mins...

Order no 340035
I have made an order from westside app and paid 625 for that.but ther was no response so I cancelled and the app says just cancelled and nothing about the refund I have tried to reach the many time but the customer service is so poor .. I lost my money such a fraudulent app...

Westside is a fraud . I cancelled my order on 15th august 2022. But not Received any mail or communications regarding my refund .
They are the fraudsters.
My order id is #329378...

WESTSIDE IS A FRAUD . I have cancelled my order on 15th august 2022 and yet not received any mail or any contact from their side for my REFUND .
This is a harrashment for the customer .
My order id is #329378...

I have some serious concern about the following orders.Some I have received and others couldn't be traced.Morevere most of my order got cancelled but couldn't find the refund.Please help me with the status of the following:
Order #351095
Order #326836
Order #321760
Order #310161
Order #299808
Order # 287115
I am struggling with these orders for a long time. I have written several mails and...

I ordered t shirt on westside through Tata neu app on[protected] and paid R.S. 359 through phonepay. Order generated and immediately cancelled due to technical issue.
I raise the complaint regrding refund many times but stilll not received....

I have ordered a joggers and a T-shirt from westside.
After 5 days I got delivered only joggers and T-shirt was in my confirmed order page saying it’s about to be packed. 10 days have passed still no response. I have tried email, phone, Instagram and other contact numbers from the site no one answered.

But in reality when my joggers were about to be shipped even after 3 days I got a reply to me mail that my order...

I am purchased WES Casuals White Striped Slim-Fit Shirt on Order Date:[protected], Order Number: 277299
but quality of fabric is poor so
i have returned my ordered parcel through shiprocket ( Westside has received your return order with ID R_277299_3917076 ). i have sent mail many times to your mail id [protected]@trent-tata.com. please refund our amount urgently....

Order no #298876 item has been delivered in complete damaged. I raised concern through mail for the same and even visited the store but they denied from accepting item as they don't have grocery section in store and suggested me to contact the customer care. I mailed so many times more than 15 mails and unlimited calls for which there is no reply till date..i got a reply on mail once stating to submit the item at store...despite stating the...