In the month of March 2023 I purchased items worth more than Rs. 10, 000 from Westside in Forum Mall in Mangalore and surprisingly I was forced to purchase a carry bag to take home the items purchased. On another occasion earlier too I was forced to purchase a carry bag.
When one purchases 15 to 20 items, how does Westside expect the customer to carry their purchased items? Does Westisde expect its customers to plan their purchases and come prepared with a carry bag? Does Westside go to its suppliers with a bag and collect their products or does Westside accept products from its suppliers if they are all put together in a truck and dumped in their atore without packing? It is expected that the products that you purchase are packed conveniently for safe carriage home.
Westside does not believe in convenience of the customers. For Westside Rs. 10 on a carry bag is more important than its customers' convenience.
Email addressed even to the CEO in this regard did not elicite satisfactory response and I am still waiting for the refund. Was this information helpful? | 
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