[Resolved] Whaaky.com / Way2Online Retail — Product cancellation delay and no proper response for emails or calls

srikanthboosa

from Mumbai, Maharashtra

Address:	500016
Website:	whaaky.com

Seen an add in whaaky.com thought 5mobiles @599 + (150 deliver charges)
And ordered same on sep 28th and the order received on oct 1st and when i received the product i was shoked got only one mobile and that too much faulty/damaged on screen also charger is not good.. finally seening that product we decided its not worthy/value for money and we decided to cancel the order and sent the same on oct 3rd 2016 to web site mentioned whaaky address and mail confirmation also sent. from whaaky we got the reply as we will replace the product on 12 and they said 8 to 12 business days we will replace..
But here i clearly mentioned in mail pl cancel the order and reimberce the amount but they are not replaying to my mails and their official number also not connecting[protected] number of times tried...
Till there is no reply from them...

Kindly please help me on this..

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May 26, 2017

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Oct 25, 2016

Updated by srikanthboosa we didn't received any call/mail/message from whaaky.com
just for your information

Verified Support

Oct 26, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Srikant,
Order no: - S[protected]

We apologize for the inconvenience caused to you. We will reship the product ASAP. Once dispatched, you will receive a mail with the consignment number and courier name.
If product will not dispatch soon, we will refund your amount.

Thanks Regards Whaaky Team

Oct 28, 2016

Updated by srikanthboosa hello whaaky,

thanks for your reply ..am very happy that at least i got a response from your end ..and am not asking you people for replacement and also i am not interested in that product also ... i want the refund amount ASAP ..the same is mentioned in mails also kindly refund the amount it would be great help to me ...

Nov 09, 2016

Updated by srikanthboosa hello whaaky,

hello still no reply from your end ... neither product received nor money, its been 1 month and above, still how many months i have to wait for my money ..

Verified Support

Apr 24, 2017

Whaaky.com / Way2Online Retail Customer Care's response Dear Srikant,
Order no: - S[protected]

We are here to assist you better. As per our records, your product was delivered to you on November 2016 Through Dotzot Courier.

Thanks, Regards Whaaky Team