[Resolved]  Wings Radio Cab — Bad service causing inconvenience

Address:

Pune, Maharashtra

Inconvenience has been caused to me on two occasions due to bad service of this cab company. First incidence -On 11th July, I booked a round trip from kasturba chowk, pune to sangamwadi parking no.1 and instructed them to provide me cab at 8.45am. At around 8.50am driver called me to ask the exact location, I told him the location and after knowing the location he informed me that he is at Pune railway Station and Call Centre has given him this location only(Pune railway Station). My guests were waiting in the rain at the parking for like half an hour but there was no response from the customer care regarding by booking. But, the driver was generous enough to pick my guests. I again called the customer care to complaint about the inconvenience but they merely said sorry about the incidence. Second incidence- On 17th July I booked a cab from Kasturba chowk to Pune Railway Station, and instructed them to provide me the cab at 2.30pm, as my friend has her train at 3.20pm. At 2.05pm, Driver called me that he'll reach Kasturba chowk at 2.15pm and waiting will be charger for 15min, I told hi that time given to you is 2.30pm, not 2.15pm but he was not ready to listen. I called the customer care executive and explained him the whole incidence, he assured me that I will get the cab at 2.30pm sharp but till 2.55pm there was no sign of the cab, I had to take auto rickshaw to reach pune railway station. At around 3.30pm driver called me and told me that he is at Shivajinagar and will reach Kasturba Chowk.