| Address: | 303, cineria building, Venkatesh flora phase 2, mundhwa 411036 |
Hello,
I purchased a cooker set of five and three liters from the wonderchef store last year. Uptil last month I did not get a chance to use that cooker so once I used it last month for the first time, there was no whistle coming from the cooker and the rice got burnt.
The next time I used it, same thing happened. No whistle.
I called the customer care number provided on the box on 6th September 2023. They registered my complaint number MA[protected].
I got multiple calls and messages to share the images and concern over mail. I did the same. Then I got another call from the call centre to explain my issue. I did it. After that the ticket got closed and I got a message that the replacement part has been sent to my address. I got the wrong lid for the cooker. Instead of a lid with whistle, I received a glass lid used to cover the kadhai.
Then I went to the store from where I purchased the cooker as while purchasing, they assured me that I can bring the appliance here and it will get repired.
There they gave me another customer care number and asked me to register my complaint there. So I registered a new complaint number MA[protected].
I received multiple calls and I was told that I will get a technician assigned. I got a call from the technician. He cancelled my ticket saying he is not working on cooker only for electrical appliances, he will assign another technician to us. Days have passed I again called the customer care and there they told me technician cannot visit us because of some reason.
I told the caller to pass on my call to his supervisor but at that time the supervisor was not available and he will give me a call.
I was given another number to send the details of the wrong product shipped to my adderss I send all the photos on that whatsapp number.
No today it is 28th September and I again received a message saying my request was closed due to insufficient documents.
I am fed up with the customer service that is being provided by Wonderchef.
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