[Resolved] Woodpecker Furniture — Expensive recliner sofa leather shreds just after warranty

Sudharsan Mukundan

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600100
Website:	www.woodpeckerfurniture.com

Beware of woodpecker furnitures who sell poor quality at extraordinary prices!!!

Bought about 3 lacs worth furnitures for our new home in january 2016 from woodpecker furnitures in velachery, chennai. The recliner sofa set 3 + 2 + 1 costed about 1.10 lacs (Product invoice # cwt/sd/1729/15-16 and service/installation invoice number cwt/se/8630/15-16). Just after the one year, we noticed the leather stitches wearing out and within 18 months of delivery, all leather portion started shredding off. Raised a complaint on 16-may, 2017 and after several follow ups, service personnel visited our home for inspection on 2nd june, 2017. He recommended changing all leather portion for close to rs.20, 000 and said i will receive a call from their service which is yet to happen. When enquired why such expensive recliner sofa leather wears off just after warranty is over, he advised this is due to excessive room temperature. The recliner is obviously used indoors within 32 degrees centigrade in chennai and if it cant even withstand this, should they close their shop in tropical country such as india and move to siberia?

My earlier sofa was plain wood with foam upholstery that lasted 10 years with just one change of foam after 5 years totally costing less than rs.25, 000/-. Buying something for more than 4 times the price, this is what you get from fancy showrooms. Very disgusting. Buyers, please avoid woodpecker.

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Sep 29, 2017

Complaint marked as Resolved

This is not resolved. Please keep it open. Worst product and worst customer service ever from Woodpecker

Woodpecker Furniture customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

Woodpecker Furniture Customer Care's response Dear Mr. Sudharsan Mukundan,

Greetings from Woodpecker Furniture!!!

This is in reference to your consumer complaint dated 04/06/17 regarding the complaint raised on your Sofa Set.

As discussed, we would like to inform that our Technician has inspected the Sofa and confirmed that the damage to the Upholstery has occurred only due to usage issue.

As per the Terms and Conditions, the damage to upholstery will be covered under Warranty for only one year if the issue is only due to Manufacturing defect. The same has also been mentioned in our Invoice which was duly signed by you.

Please note that the 1 year Warranty period has already been crossed to your Sofa.

However our Management has decided to Reupholster the Sofa at minimal cost.

Kindly check and confirm the same to check and do the needful.

Thank you for your patience while we resolve your complaint.

Kindly find the Complaint Number 585 for your reference.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana

Jun 11, 2017

Updated by Sudharsan Mukundan Aayesha Sulthana

Thanks for your response and reminding me of the fine prints we sign, which doesn't help at all. I know you only cover manufacturing defects and care nothing about over all product quality. It was your very engineer who mentioned the leather was wearing out due its inability to withstand heat. If thats what you call usage, may be you were expecting us to buy the sofa and keep it in a refrigerator !! The minimal cost you mentioned as a token of customer relationship was close to Rs.36K !! (15K for just the leather part). Seems like your business model is to to extract 10-15% of product cost year on year for repairs. Wish you added that to your fine prints.

Its upto you now on how you want to value the relationship of a customer who trusted and spent close to 3 lacs on the Woodpecker brand for his new home and presently feeling extremely let down.

Regards
Sudharsh

Verified Support

Jun 22, 2017

Woodpecker Furniture Customer Care's response Dear Mr. Sudharsan Mukundan,

Greetings from Woodpecker Furniture!!!

This is in reference to your consumer complaint dated 11/06/17 regarding the complaint raised on your Sofa Set.

Please note that the Natural oils, moisture produced by the skin, as well as body lotion and sweat, will be absorbed by any cover potentially staining the cover. Excessive sun exposure, Body oil, Sweat and improper Cleaning method will cause upholstery to fade, dry out or crack. These damages will not be covered under warranty and nominal charges would be applicable towards the Service.

As per the terms of warranty for the product, we are bound to service the parts damaged due to manufacturing defect. In case, servicing of the part is not possible, then the part shall be replaced. In case of damage due to misuse/improper usage/Environmental factors, servicing/replacement of the part shall be done at actual cost, even during the warranty period.

Initially, we had shared the estimation of Rs. 34, 200/- towards the Reupholstery of Sofa.

However, our Management had reduced the estimation to Rs. 15000/- towards the Reupholstery of your Sofa as a Special case since we value your relationship with us.

Further, please note that the 1 year Warranty period has already been crossed to your Sofa and also we have not charged the Labour Charges towards the Service of your Sofa. Hence we regret to inform that we are unable to waive the Charges further.

Kindly check and confirm the same to check and do the needful.

Thank you for your patience while we resolve your complaint.

Kindly find the Complaint Number 585 for your reference.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana

Sep 29, 2017

Updated by Sudharsan Mukundan Just let me know if there is a buy back..I am not interested in paying 15k each year on a sofa that cost 1.5 lacs. How did they update the status to "resolved"? I am still wondering what to do with the sofa.