[Resolved] Woodpecker Furniture — Harassments and not refunding money | |||
We had purchased 2 chairs for Rs. 8500 from Woodpecker ECR road, Chennai. We choose the color and the model. The staff told us they would deliver on 18th Aug. On 18th Aug when we called we were told they dont have the same color and they offered different colors which we refused. Post that we were told that we had to wait for 45 days to get the chair. We wanted the money back but to our frustration they were just arguing about giving us alternative etc. Finally when i spoke to the manager he after much persuasion agreed to refund on 19th Aug. But again his team called in the evening and wanted to deliver the chairs. We wondered how did they get the chairs so fast and felt there was something fishy as we might be given the displayed chairs or damaged one. The staff and the manager were so rude and were not ready to refund. In frustration I had tell them to keep the furniture and the money and they have not even called or refunded the money. This is absolutely pathetic and i would discourage anyone from going to this shop. I'm not even sure if I will ever get back my money Was this information helpful? | |||
Sep 24, 2021 Complaint marked as Resolved Woodpecker Furniture customer support has been notified about the posted complaint. Verified Support Aug 24, 2021 Woodpecker Furniture Customer Care's response We appreciate your decision. You can collect the Credit Note with the validity of three months and you can use the same in any of the Woodpecker Furniture showroom | |||
 2 Comments | |||
Comments
What is the resolution? I have still not got any solution and as i see your dashboard it says resolved. My money is still pending
Woodpecker Furniture Customer Care's response, Aug 20, 2021
Verified Support
Woodpecker Furniture is known for 2 decades long its ethical dealing and trust.
Also, we like to emphasize the fact that we DON’T SELL USED Furniture (second-hand furniture)
The very fact, your wife agreed to pick up the display piece clearly shows that you were aware of the same
Corona does not transmitted through furniture, and all our furniture are sanitized so there is no risk involved
There was clearly a change of your mind at 7.30 PM which is why you were reluctant in accepting the product and now you were searching for excuses
Our terms of sale are very clear and it is mentioned in the sales order you where signed, you can check the same
However an exception as mentioned in your above message we are agreeable to change of the product of the same or higher value
We would be Happy to serve you, looking forward to work with you for long term
Also, we like to emphasize the fact that we DON’T SELL USED Furniture (second-hand furniture)
The very fact, your wife agreed to pick up the display piece clearly shows that you were aware of the same
Corona does not transmitted through furniture, and all our furniture are sanitized so there is no risk involved
There was clearly a change of your mind at 7.30 PM which is why you were reluctant in accepting the product and now you were searching for excuses
Our terms of sale are very clear and it is mentioned in the sales order you where signed, you can check the same
However an exception as mentioned in your above message we are agreeable to change of the product of the same or higher value
We would be Happy to serve you, looking forward to work with you for long term
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+91 44 2446 6081
+91 44 2491 0301
# 40, 7th Avenue, Besant Nagar, Chennai, Tamil Nadu, India - 600090
They Booked two Easy Chair reference ECR/0450/21-22, and the customer wants delivery from the shop floor itself and wanted it to be carried by them.
The showroom only had one chair of the same model on the spot. So, we requested the customer to give us some time so that we can arrange the stock from another location.
On 18th Aug 2021 around 7.30 PM, we called the customer to confirm the delivery and the customer informed us the product can be delivered. The delivery person started the vehicle around 8.45 PM, immediately after the call. Then, the customer called and said they were no longer interested in the product since they have changed their mind.
But, as per the T&C of Sales, we have explained to the customer at the time of booking that the placed order cannot be cancelled and the product is specially procured for her against their order. We have expressed our regret in this regard directly to the customer.
As a special case, we had offered an option to the customer to pick any other product for the same or higher value so that we could provide a solution to the customer's problem.
Firstly on 18th Aug when they called at 7.30pm I had clearly checked with the person whether this was a new factory piece and she replied yes. So I had said ok. Post that they had called my wife again 9.10pm or so where they mentioned that these were display pieces which was cleaned and packed. This was contrary to the information given to me at 7.30pm. We had basically two questions - In the afternoon you didnt have the second piece and mentioned it would take 45 days suddenly after me escalating to manager the "new' piece is ready within few hours. Secondly why did you change your stance from 7.30pm to 9.10pm and say they are not fresh pieces but display ones. We have small kid at home and older parents and during the pandemic we were apprehensive to take the 'used' pieces. Also by this time the way my wife was spoken to was so bad that we also did not want to deal with them. Thirdly they had never offered an option to us to pick any other product for the same or higher value (infact my wife suggested that as they were hell bent on not refunding which was not answered). If that solution was offered we would have been ok yesterday itself. Nothing in "T&C of sales..." was mentioned. In fact the manager offered to refund today as mentioned in my initial complaint. Pls let me know the way forward