[Resolved] www.pepperfry.com — Abbie four seater dining set by looking good furniture. Order no.[protected] | |||||
A 4-seater dining table was delivered to me on 30.11.2015 by the pepperfry. The product had 6-months warranty (Http://www.pepperfry.com/abbie-four-seater-dining-set-1-t-4-c-by-looking-good-furniture-1285303.Html ). The product developed defects over the laminate-top at 5 months period without any use. Pepperfry refused to replace it . They said warranty did not cover laminate defects. I said, seller did not say that laminate defects not covered by the warranty. Seller simply said 6 months warranty. Pepperfry carpenter said it was beyond repair. But, pepperfry refused to replace it or to give refund. Detailed email correspondence can be sent to you if i get your email address. Thanking you, anjan biswas Was this information helpful? | |||||
Jun 4, 2016 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support May 04, 2016 Pepperfry Customer Care's response Dear Ranjan, We are sorry to hear about your experience. Our team will get in touch to resolve your concern at earliest.
Verified Support May 04, 2016 Pepperfry Customer Care's response Dear Sir, We tried calling on your registered contact # however it got connected to a Wrong Person. Request you to please share your alternate Contact # to take this Further.
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Dear Pepperfry, Since I am out of India nowadays, you can contact me on my email. Your customer care team and many of your online agents had talked with me several times on this issue but all of them refused to refund or replace the product in spite of the facts that I presented to them all necessary facts and figures. You can go through all of my emails written to them on this issue. Waiting for your reply.
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