Xparts.in, Techyuga.in — Laptop LCD Screen

Address:	Kolkata West Bengal
Website:	www.xparts.in

I have a similar complaint like below

https://www.consumercomplaints.in/xparts-in-techyuga-in-xparts-in-techyuga-sent-...⇄

I was placed an online order (Order No. 68279) for Lenovo Yoga C930 13IKB LCD screen on XParts.in - dated 02 Sept 2023 worth Rs 14800/- .

On 01 Oct 2023, after one month of continueous followups, the shipment delivered to me against by Xpressbees courier services.

When opened the shipment, the LCD screen found broken and also the ink spots / human signatures have occurred at many places.

There are surely two possibilities -
1. Either xparts.in (TECHYUGA) sent broken LCD screen intentionally OR
2. The packaging used for fragile LCD screen was weak without box wrapped in only bubble paper ( I have all evidences of the packages used)

Then from that day, I have been communicating with xparts.in through email as they don't provide phone for after sales service, they started asking me to send unboxing video (this is now a days new trick to fool the customers).

I requested them to check internally within their systems what happened exactly, and then they said they have send original product only and I am lying to them, I have asked them to share the evidence from which OEM (Original Equipment Manufacturer ) they purchase this screen before shipping it to me, They said they are not bound to provide any information and ask me to seek legal action.

The order was placed on 02nd Sept 2023 since then this is really making harassment for me. Unfortunately, still the issue not resolved.

Request you to make a justice for me.

I have every evidences with me with email and Whatsapp communication.