| Address: | Kolkata, West Bengal |
| Website: | www.xparts.in |
I was placed an online order (Order No. 28683) for Dell Latitude 5480 LCD screen on XParts.in - dated 4th February 2023 worth Rs 3200/- .
On 12 Feb 2023, evening at 6.13PM the shipment delivered to me against by Xpressbees courier services.
When opened the shipment, the LCD screen found broken and also the ink spots have occurred at many places.
There are surely two possibilities -
1. Either xparts.in (TECHYUGA) sent broken LCD screen intentionally OR
2. The packaging used for fragile LCD screen was weak corrugated box instead of strong box (usually recommended for shipping LCD screens) wrapped in bubble paper ( I have all evidences of the packages used)
Then from 12th Feb 2023, I have been communicating with xparts.in first they assured to send replacement, then they made a trick taken the damaged part returned from me as soon as it received by them, they started asking me to send disassembly video (this is now a days new trick to fool the customers).
I requested them to refund the amount ant then they replied on mail like - "Do understand we give ZERO attention to your threats, we only did what we should do as a company or a service provider; and would do the same for any other customer facing any issue with our services"
The order was placed on 4th Feb 2023 since then this is really making harassment for me. Unfortunately, still the issue not resolved.
Request you to make a justice for me.
I have every evidences with me with email and Whatsapp communication.
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