Xpressbees Logistics — A total of 5 of my RTO shipments have not been returned to me

Dear Sir/Madam,

I am writing to complain against courier company Xpressbees regarding failure to deliver my package to RTO

I am an online seller.I have a website named Shivam Garment.I sent a shipment to xpressbees to deliver goods to my customer 5 months ago. Which was Returned Not Delivered (RTO). Despite several attempts and follow-ups with the company, the package was not returned to me

A total of 5 of my RTO shipments have not been returned to me. The total price of which is 8475 rupees. This shipment has completed 6 months.

As per the terms and conditions of the delivery agreement, the company is responsible for ensuring that the package is delivered to the desired location within a specified time frame. However, their lack of action and delay in resolving the issue has caused me undue inconvenience and financial loss.

Despite my repeated attempts to contact the company through their customer support channels I am yet to get any satisfactory response or resolution of the issue. And they tried to deliver the wrong shipment to me. Which I rejected. (Below is the packaging video and photos of the wrong parcel)

It doesn't give me any proper solution. So I am left with no option but to refer the matter to the consumer forum for appropriate action.

I request the consumer forum to take necessary steps for redressal of my complaint and hold the courier company responsible for their negligence and non-compliance with the delivery agreement and compensate me.

Thank you for your attention to this matter.
I am providing all shipment details below.

Manoj Gajera
[protected][protected][protected][protected]----

AWB [protected] wrong pircle delivered Escalation ID:E483764, 449162, 456924
Proof Link https://drive.google.com/drive/folders/1eiXf_xiAXu4cnhL0_46uHzw2zXTVfYK_?usp=sha...⇄

AWB [protected] they tried to deliver the wrong shipment to me. i reject Escalation

ID:E483767, 284272, 361180, 244114, 271987, 255787, 268637
Proof Link https://drive.google.com/drive/folders/1N4NATVHYzBECArAkx7mZsQrFwnvxGWjc?usp=sha...⇄

AWB [protected] they tried to deliver the wrong shipment to me. i reject Escalation

ID:E483769, 284547, 361182, 275334
Proof Link https://drive.google.com/drive/folders/1KrLTchP02AHxw7wuXtz2y6Qh8pr5iq6A?usp=sha...⇄

AWB [protected] they tried to deliver the wrong shipment to me. i reject Escalation

ID:E483768, 284546, 361181, 244115, 186283
Proof Link https://drive.google.com/drive/folders/1IOtbseTjUtPlX0zq0EiScjINK1IBdb5E?usp=sha...⇄

AWB [protected] they tried to deliver the wrong shipment to me. i reject Escalation

ID:E483770, 284548, 361183, 244120
Proof Link https://drive.google.com/drive/folders/1OBec4rRHQQhyeAKkeGn4fltnvqOoLJBZ?usp=sha...⇄