Xpressbees Logistics — awb number:[protected]

Address:

New Delhi, Delhi, 110020

I have ordered from khadi naturals and it's a prepaid order. Before one week i received the message from xpressbees that my order is out for delivery but one contacted me on that day. Next day, i got the message that since i was not present the delivery boy was not able to deliver the product which is a total lie. After that, i complained at least 7 times to their customer care and every time they are just replying that my product will be delivered by tomorrow. Yesterday the customer care gave me the delivery boy's mobile number and when i contacted him he said that he doesn't have my parcel and he didn't receive any such message also. Again today i talked with someone from the branch who said that by today 8 pm he will deliver the product but as usual when i called him again he said the delivery boy is absent today. I want to take legal action against them for wasting my time and money (By calling them and usually they take 30 mins to 1 hr to give a proper response) since last few days. Please resolve this issue.