Xpressbees Logistics — delayed delivery

I had order for an mi a1 mobile from mi store and the same has reached coimbatore in tamil nadu on 14/10/2017. But the same has not been delivered as of now today (116/10/2017). Such harassing is the situation that even after paying the whole money to mi, we have so far not received the product and even their customer care is not responding. They have a call me option, once your tracking id is provided, but intelligently they have made the site not to respond if someone provides them with mobile number. Request you to intervene in helping us getting delivery of our product immediately.