Xpressbees Logistics — My shipment has been stuck in the same place for the last 5 days

Address:

Bengaluru

My order was placed on 21st October from my seller and it was handed over to the courier partner on 23rd as shown in the photo.

The shipment is stuck on the same location for the past 5 days and there has been no updates. Customer care is useless, as they are very slow in email reply and phone number doesnt work as after I put my Shipment no. it says "no input received"

I want my shipment to be delivered as soon as possible. It is urgent.

Shipment id: [protected]