Xpressbees Logistics — Not delivered product on specified date

I ordered one product from clovia. I placed order on 6th august. I still did not receive the product yet. I tried to conduct the executive agent but they are not calling me back. They just updating the status us the product is out for delievry but i didn’t get the product in my hand on that specified date.This is my issue . I ordered the product for my urgent need but they are taking this mich time to dleievry the product.