Xpressbees Logistics — Order not received but status shows delivered

Address:	Pune, Maharashtra, 411007
Website:	www.xpressbees.com

Very disappointed with your service and customer care service. I have ordered mobile cover from paytm, seller has shipped with your service - awb[protected].

As i track with shipment id[protected], its shows product has delivered to me on 14-june-2016 at 8 pm, refer attached screenshot. Our office closed at 6 pm, delivery boy didn't called me, i didn't received the product, then how you can update the status received by 'anand kulkarni at 8 pm'?

I contacted customer care service, executive says we don't know, whom its been delivered, we will find out. I asked delivery boy contact details, he refused to give.

What kind of professionalism is this? I need my product otherwise i'll file complain to consumer court.