[Resolved] Yamaha Motor India — charging cost for replacing/repairing faulty parts.

rmgaikwad98

from Nashik, Maharashtra

Address:

422009

I have purchased fascino on 01/03/2017. Now after a period of 9 months, the two wheeler started giving problem while starting with the ignition. I take the bike to the show room and hand over the bike for setting right the problem. The service center charged the battery & stated that the problem is resolved and charged rs 177/-, which i have paid. Yesterday, i was facing problem in starting the bike. So i visited the service center and reported about the problem. After checking the bike and the battery, the engineer found that the battery was faulty and he replaced the battery. The dealer may be asked to refund me the amount of rs 177/- charged for charging the faulty battery, as it the duty of the dealer to provide me service and replace faulty parts during the warranty period.

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Jan 16, 2018

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

Yamaha Motor India Customer Care's response HI,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Dec 17, 2017

Updated by rmgaikwad98 The details are furnished as below.
User name R M GAIKWAD
Mobile Number [protected]
Email id [protected]@rediff.com
Chassis number melse77m8g0007150
Nature of complaint I have purchased fascino on 01/03/2017. At the time of purchase of the two wheeler, i asked for the warranty card of the battery. But the dealer didnot handover the guarantee card, saying that the card is pasted on the battery. After 4 months the battery was discharged and i got it recharged. Now after a period of 9 months, the two wheeler started giving problem while starting with the ignition. I take the bike to the show room and hand over the bike for setting right the problem. The service center charged the battery & stated that the problem is resolved and charged rs 177/-. After 6 days the problem again started and I again rush to the service center. This time the engineer, after careful study of the bike and battery, agreed to that the battery is faulty and replaced the same . Why should I pay for the faulty battery recharge ? it is the duty of the company and dealer to replace/repair faulty parts during the warranty period without any cost. In view of the above, the dealer may be advised to refund the amount charged on account of "battery recharge".
Concerned dealership JAYASHREE WHEELS PVT LTD, NASHIK 422001
Retail date 01/03/2017 (THE DATE OF PURCHASE OF VEHICLE)
Address. N10/N3/18/1, GANESH CHOWK, CIDCO, NASHIK 422009.

Jan 17, 2018

Updated by rmgaikwad98 My complaint regarding charges levied by the dealer for faulty battery charging has been solved and the showroom has refunded me the amount through adjustment in my servicing bill. Thanks for the support. But it takes a long time, and the issue should have been solved in somewhat early time. Thanks once again, hoping better service in future also.

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Comments

Mohit S B

from Valsad, Gujarat

Dr. Sir are madam.. I was buy new Scotty name was fascinos but 6month was completed.. But my Scotty was not passing... I contact showroom they was not proper talking us...
Contact me on this number [protected]
Thank you