[Resolved]  Yepme.com — Complaint against Yepme.com

This is related to customer complaint regarding yepme.com. You can not reach yepme by any means. The customer care numbers are either do not exist[protected] or never transferred to customer care executive even after 20min waiting[protected]. The toll free number[protected] does not exist. The customer care email also bounces back. So, if you are buying any product from them, please buy it at your own risk as after that there is no way it can be returned or refunded. The so called easy return policy is non-existent.
I had purchased one pair of shoe from them (Order no;[protected] and i wanted to change the show size, but i could not reach them even after repeated attempts.
I hope no one else is befooled like me by yepme.
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May 30, 2017
Complaint marked as Resolved 
Yepme.com customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2017
Yepme.com Customer Care's response
Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is in reference to your concern regarding order number 33566195.

We would like to inform you that as we have checked you have raised a refund request so, we request you to let us know that you wants refund or replacement so that we can process further.

In case of any further assistance and feedback, you can write us at [protected]@yepme.com

Warm Regards,
Yepme
May 02, 2017
Updated by SoniaT
I need to get my shoe pair replaced by size 10.
Dec 19, 2017
Updated by SoniaT
Please note that the complaint has not been resolved
Complaint comments 

Comments

I want replacement. But this is also interesting to note that the check box against replacement option cannot be checked. So, the only option left is that f refund. Kindly provide me with shoe size 10.
No response received yet for replacement. No one from the company has bothered to talk to me or send me any notification. I do not know how I can get replacement as there are no information available anywhere. Strange how this company is still in business! !!
I became recent victim after purchasing from yepme.com.

It seems in prima facie that yepme.com is doing unethical business, trying to cheat customers and making fraud. I myself tried to call over the customer care number Customer Care[protected]:00 AM - 7:00 PM (7 Days a week) given on their website and also tried to send the email at customer.[protected]@yepme.com but both are not working. Yepme has tailored their phone as well as email not to respond as they know they are doing will-full cheating.

However hard you may try to contact them, but they will never respond. So WHAT IS SOLUTION !

Do not worry, you just need to file a complaint with consumer court at to http://www.consumerhelpline.gov.in or call at[protected]. Remember, before, filing complaint you have to show that you tried your best to contact yepme.com but they did not respond to your call/email. Do the Audio Recording the music tone you are getting on yepme costomer care number, it will show the date and time duration you tried to contact them. Even the return emails shows that email of yepme is not working. This is another evidence. When you file your complaint with consumer court, they will enforce yepme not only to resolve your genuine issue but also will ask yepme to suitably compensate you for your legal expense, time wasted due to issue created by yepme, etc.

Hope it will resolve your issue. Contact me for any further help. Stand for your right, to ensure justice do hesitate fight ! One is not hesitating is openly cheating you, but you are hesitating for even asking for your right!
Please spread this message as much as possible to help people. Do not treat it as a spam.
Further source: https://en.wikipedia.org/wiki/Yepme
History
Yepme.com, was launched in April 2011 by three alumni of Indian Institutes of Technology and Indian Institutes of Management: Vivek Gaur, Sandeep Sharma and Anand Jadhav. Gaur (CEO) has experience building successful online companies like...
How shameful it is, when IITians are doing such fraud and cheating. Let us use social media platform to hit them back for their mal-practices.
Santosh/Delhi

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