| Address: | Ernakulam, Kerala |
Dear Supplier,
I have placed an order with you on the 7th of Oct, 2013, via order no.3663087 & I have received my stock on the 8th of Oct, 2013, vide cash invoice no.3207649. I have received the shoe after paying Rs.599/- to the courier.
While I opened the parcel, I did not notice anything but kept the show as it is until New year for our family new year party. When I opened the stock on the New Year eve, to my grate surprise, I have noticed that inside of the shoe it is written as YEP-ME and the down the name was BATA.
Whoever may be the culprit, he has half way melted with the fire on the Bata name which is at the back side of the shoe and there is only 50% visibility of the BATA emblem. As we all used to see the bata emblem from our child wood, it was so easy to find that the product was made by Bata Shoe Company and not by YEPME.
What we understand from this is either YEPME is cheating the public knowingly or YEPME is being cheated by the sub-contractors.
When I have complained to your staff, the answer was that the extended time limit was over and our system will not accept any complaint after the time limit.
My dear sir, it is we, who set the time limit in our system and not by GOD or the Law & order of our country.
Had it been any other complaints like unsize, fadeing color, torn etc shall be abided by the time limit. But cheating the public -cheating the customer, has no time limit.Such complaints have more value and it has no time limit. I could see the real picture of my product, only when I worn the shoe on 1st of January, 2014.
Please understand thet these type of cheating case, even if it goes the Supreme Court, the verdict will be in my favour, irrespective of time limit or whatsoever the reason may be.
Therefore, before taking up this case to the consumer court for justice and before the news is spread through U-tube and other media which will effect your on-going business, I would request you to kindly replace my shoe with your product and not with Bata.
In my city, Kochi, Kerala, there are umpteen nos. of Bata showrooms offering discounts and these shoes are available for just Rs.200/-.
You are not only cheated me by giving some other company's inferior product but also charged me thrice the cost.
I am not bothered about the 600 or 6 lakhs. But, the professional ethics that one has to be kept with their dealings with public which is most important.
Once again let me tell you that you may not be the culprit but my be your sub-contractors.But, either way, it is your inefficiency that envisaged here undoubtedly.
Have an eye on them for the future prospects of your organization.
Please replace my product with immediate effect.
If you close your eyes, as if you have not seen this complaint mail, please be sure to receive a notice from the Consumer form.
Thank you.
M.J.Joseph,
Kochi, Kerala.
[protected].
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