[Resolved] Yepme.com — order status: dispatch is pending

volcano

from Nashik, Maharashtra

Address:	Gurgaon, Haryana, 122002
Website:	www.yepme.com

Hello,

Please note that I have placed an order on June 25, 2017, by paying online and received an sms for the same confirming the order and getting delivered within next 5-7 days and also to check the email for more details, but no mail has been received on the registered email id till now. Even after calling on customer care number, no one is picking up instead the hold on tune is going on for long periods of time.

Tracking the order gives the following details:
Order Status: dispatch is pending
Order ID:[protected]Jun 25, 2017)
Mode Of Payment: Credit

Even courier details are given like:
Courier Name: Delhivery
Tracking No:
Courier Contact No:[protected]
Courier Website:http://www.delhivery.com/

Please resolve the issue

Thank you

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Aug 2, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2017

Yepme.com Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is with reference to your concern regarding order number[protected]

We regret to inform you that as of now we are unable to process your order placed with us. The product as selected by you has received over whelming response and is currently not available; hence we are unable to deliver the same to you as promised. As a process we are going ahead and canceling your order. We have raised a request for a refund of your entire payment. The same will be processed in next 14-21 days

In case of any further assistance and feedback, you can write us back at [protected]@yepme.com

Assuring you of our best services always!

Warm Regards,
Yepme Team

Jul 08, 2017

Updated by volcano Hello,
I can see the same product of the same size that I ordered with this order number currently on your site. As you have said earlier that you are cancelling the order due to unavailability, can you please process the same for delivery.
Thanks

Jul 08, 2017

Updated by volcano But there will be a difference of Rs 20 than I had paid previously as it is sold for reduced price currently, which you can refund

Jul 19, 2017

Updated by volcano Hello,
Any updates on refund or product delivery?
Thanks

Aug 03, 2017

Updated by volcano Not resolved, the option got clicked by mistake I think...so posted another complaint