[Resolved] Yepme.com — Refund not yet initiated. Order got cancelled without any intimation. No replies/response despite incessant calling and mailing | |||||
I placed an oder on 19th june. The expected delivery date was 24th and i never received the order. Let alonw the order, i did not receive any update on my phone number or email. I have called yepme customer care more than 15 times, each time i had to disconnect the call because they wouldn't transfer it to their agents and only keep me waiting. Each time i had to wait for more than 10 minutes, i emailed screen shots of my call history to the care. Despite my incessant tries, i never received any response from the company. I had paid online for the order and even when my order got cancelled automatically after a few days, my refund has not been initiated. This is by far the worst online buying experience i've had, have some shame yepme in carrying this huge brand name. Only been offered worst services. My order id was 33762564. I can paste screenshots of my order page. Was this information helpful? | |||||
Aug 8, 2017 Complaint marked as Resolved Yepme.com customer support has been notified about the posted complaint. Jun 28, 2017 Anveen's response No rsponce
Verified Support Jul 04, 2017 Yepme.com Customer Care's response "Dear Customer, We sincerely apologize for the inconvenience caused to you. This is with reference to your concern regarding order number[protected] We regret to inform you that as of now we are unable to process your order placed with us. The product as selected by you has received over whelming response and is currently not available; hence we are unable to deliver the same to you as promised. As a process we are going ahead and canceling your order. We have raised a request for a refund of your entire payment. The same will be processed in next 14-21 days In case of any further assistance and feedback, you can write us back at [protected]@yepme.com Assuring you of our best services always! Warm Regards, Yepme Team | |||||
 2 Comments | |||||
Comments
I think this is fraud, delivering wrong or faulty product the product I received is faulty piece I want to replace as soon as possible I called many times to Customer Care of yepme but they didn't respond me. I tried many times to contact Customer Care but yepme didn't respond my Order id is 33769716
My no [protected]
My no [protected]
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
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I have ordered on 23 June till now dispatch is not initiated
Customer care is not responding
Order details r as follows:
-Order Id :33771485
-Expected delivery date :