Yepme.com — REFUNDING LESS AMOUNT THAN THE PURCHASE AMOUNT AND NO REPLACEMENT DONE FROM 12TH SEPT

Address:

Mumbai City, Maharashtra

My name is Suvarna Aranjo and my email id is : [protected]@gmail.com. I placed an order on Yepme website for 2 shirts, 3 T-shirts, 1 trouser and 2 jeans on 12th Sept 2014 . I faced a problem with the size of trouser and jeans so i called up their cust care who asked me to choose the other items in the same price so i chose two other items as a replacement for jeans and there was no replacement for the trouser so i asked them to refund me the amount. they asked me to courier the items to their address : K-618, Rangpuri Ext. A-Block, Near Tata Telco bus service station, New Delhi. they received the courier on 8th Oct but now they are saying that they will only refund for the trouser but will not send the replacement for the two jeans . This is how they cheat their customers. I am attaching the courier receipt as proof as they are denying the receipt of courier also. They are now asking me to visit the courier service for unnecessary reasons they have the receipt they have the courier number but are still denying to send the replacement. The Trouser that they did not have they said they wud refund me the amount for it but even there they have cheated and refunded only Rs 346 and not the purchase amount of Rs.649 They have called up twice after the post and they are not providing any genuine help but are rather causing me mental harassment and blood pressure problems by asking me the same thing again and again everytime.