[Resolved] Yepme.com — The Yepme Men's Chronograph Watch White/Black - Order ID 33662299

Sunilkooriyattil

from Nawanshahr, Punjab

Address:	Gurgaon, Haryana, 122413
Website:	www.yepme.com

I have ordered 3 items from yepme ( Order ID[protected] on dated 11.05.2017). On 15.05.2017 the products deliverd on which The Yepme Men's Chronograph Watch White/Black is not worked so I was return it on dated 18.05.2017 order ID[protected] and a complaint for the same was already sent through their mail.
on 21.05.2017 they received the product. but they didn't agree. I have sent the couriers Delivery Run status on 01.06.2017 after alot of rejection from their side. At last they agreed to sent me a replacement. I asked them to deliver it quickly as I am out of station from 08.06.2017 for a month. But they didnt and they delivered it on 12.06.2017 to my neighbor. on 28.06.2017 i retunred my home and my neibhour given the product to me. The Watch design was awsome but the watch yet again not working.(The Second and Minute pins in the watch is stuck). From 28.06.2017 to till dated I am trying contact their Customer Care telephone, but no one is picking.
The mails I have sent to them is not relpied till date.
Kindly give me a solution please.

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Aug 4, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

Yepme.com Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is with reference to your concern regarding order number[protected]

We would like to inform you that Reverse Pickup have been arranged from our end. This will be done within 72 working hours. The courier person will contact you before coming to your place. The courier person will provide you a courier receipt after successful handing over of the product to him by you.

We request you prepare the parcel for return with original packaging, tags and invoice

Once we will receive your product and quality check will be validated then we will process the refund within in 14 to 24 Days

In case of any further assistance and feedback, you can write us back at [protected]@yepme.com

Assuring you of our best services always!

Warm Regards,
Yepme Team

Aug 02, 2017

Updated by Sunilkooriyattil The Yepme Men's Chronograph Watch White/Black is returned on through Delhivery on 08.07.17 as per the arrangment made by Yepme.com and the item was received by yepme on 13.07.17 as per the Delhivery couriers.(AWB No. [protected]) after door pickup arranged by yepme.com .But till date yepme people doesn't contacted me neither return my Money. The previous return was arranged by my self. nor that money credited. It was first time I am facing this pathetic service from yepme. hope for a solution.
The DelhiveryConsignment No. [protected]
Dated - 18.05.2017.