[Resolved]  Yepme.com — Amount Debited - Transaction Failure - Refund Not Received

Address:

Mumbai City, Maharashtra

This is in regards to the order number 5623442. Order was placed on 28th of February 2014. The amount was debited but the order was not processed since the webpage displayed that the transaction had failed. On the same day, I contacted customer care and asked them to cancel the order to avoid duplicate order since I had placed another order and the transaction was success. I was also told that the refund will reflect in my account within 7 days. I called them up on the 8th day and informed that I did not receive the refund. They informed that it would take another 7 days. So when I called on customer service again to confirm weather I will be receiving refund or not. They informed that it will take another 72 hours. So I called up customer service today again to know the status of refund, they informed that there is no complaint noted about the refund and hence the refund is still not processed. This frustrated me and I commented on their Facebook Page. But they removed the comments and also blocked from writing anything on their page again. My question is consumer has all the authority to speak positive or negative. Who gives you the authority to stop them by deleting the comments on Facebook page. This is a Fraud Company. Not at all trustworthy. Worst company ever to deal with. Let me know how to reach out to your CEO also.