Yepme.com — Ordered items not sent and Refund for the same ignored for 3 months: | |||
I ordered items from Yepme.com on 06-June-2015, and the items were never shipped. After 20 days, when I called customer service, they asked some more time to deliver the items, and subsequent enquiries followed on the same track. I got frustrated with the response and started asking for refund which time they said its a fashionara product and I should contact them for refund. After I emphasize that I ordered at yepme.com and it is the responsibility of yepme to refund, the customer service responded back asking for 14 to 21 days to process the refund. Post 21 days, when I asked for the refund status, Yepme asked for another 7 days, and on the subsequent call (after 7 days), Yepme asked for 48 hrs and now they shifted back to saying its a fashionara product and will take 7 more days to complete the refund process. I am now preparing the consumer complaint form, and just wanted to reach out to other consumers advising to act on caution while purchasing at Yepme.com. Yepme.com is the worst online store experience that I have faced in the whole of my online purchases. Was this information helpful? | |||
 2 Comments | |||
Comments
I am going to Consumer forum; Firstly, I registered a complaint in core.nic.in. Next, I am going to Consumer Court (District Court) with all the evidence. Then you will be able to find my name, order ID, email ID, etc which should be in your database. The post here is just to inform other customers of such an incidence and to be cautious or avoid ordering at Yepme.com.
I am not going to stop at it, but will publish this in my website later with all the evidence advising other consumers to stay off from you.
How many customers you have cheated, God only knows!!!
I am not going to stop at it, but will publish this in my website later with all the evidence advising other consumers to stay off from you.
How many customers you have cheated, God only knows!!!
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
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We sincerely apologize for the inconvenience caused to you.
This is with reference to your query regarding order placed with Yepme.com.
We have not found any order matching your email id. We would like to request you please let us know your order number so we can help you accordingly.
In case of any further assistance or feedback, please feel free to contact us at[protected] or write to us at [protected]@yepme.com.
Assuring you of our best services always!
Warm Regards,
Yepme.com