I have placed an order of Rs623 on 16May, Order ID 31083513. I have cancelled the order after few hrs realising that I have placed an incorrect order.
After cancelling the order, I was expecting the refund amount to be credited to my account in 3-4 days (which is the usual time taken by the other online shopping websites) . But I didn't get the amount so I have called the customer care no, the representative told me that the refund process will take 15-20 days. I was surprised on her answer . This is too long time for processing the refund (I have cancelled the order before shipment). I waited for 20 days, but you guys didn't process my refund . Again I have called up CC and I was told that the matter has been escalated and I will get my money in 2 days . But it seems that making such excuses have become your habit. This time when I called up CC, she told me that there is some issue with the payment gateway. Now I will say that with this way of working, you guys will have to exit from the market very soon . Harassing the customers in this way, making false excuses(payment gateway can have some issue for 1 day not for 20 days). Which vendor in this market takes 1 month to refund the amount. Was this information helpful? | 
We sincerely apologize for the inconvenience caused to you.
We tried to contact you at the given mobile number but unable to reach you as there were no response from your end.
This is with reference to your concern regarding refund of order number[protected]. We would like to inform you that we have forwarded this concern to our concerned department. We wish to assure you that we are working upon your concern on priority basis. Once, we receive an update over the same we shall inform you accordingly.
For further assistance feel free to call us to our customer care number at[protected].
Assuring you of our best services always!
Warm Regards,
Team Yepme