You Broadband India — No Response since eight months

Address:

YOU broadband Gopalapatnam, Visakhapatnam, Andhra Pradesh, India

Hi Sir,

I am Hemanth Harish Gandi, writing this complaint on behalf of Abhinava Teja Gandi (my brother).

We have decided to opt for You-Broadband internet connection at our house(address mentioned below) on June 6th, 2020 and had made a payment of INR 2169 towards our new internet connection. Ever since then, we never had relevant communication from the YOU Broadband team. We had been writing many mails and even calling to the customer care, but of no use at the end.

After calling the team for quite a few times, we got the black box installed at our place on June 13th, 2020 (one week later our payment). We just got the black box and nothing else. We had no internet fibre, nor internet connection and was informed by one of their associates that company is going to get back to us for the internet connectivity. We never knew how long would that take for the company to get back to us.

So calling the YOU- Broadband team again a several times would only delay our work schedule, rather instead we decided to go for local internet, which promised to set up installation within a day and also stood to their words.

You can imagine, if a company takes such a long time to install internet connection, we can even think how long will it take for them to give us back our refund.

We had cancelled our internet connection with YOU broadband team on JUNE 13, 2020 and today it's March 5, 2021. It's been more than 8 months and we are yet to receive our refund.

I can completely understand the uncertainties caused due to COVID-19. But will it take the company a life time to return our money which is barely 2000 bucks.

Finally, it's about the internet or the money, it's more about the service which I had received from YOU- Broadband Connection. I would never recommend YOU to anyone of my friends but I want to know the reason why the company took eight months to process our refund.

I am attaching all the relevant screenshots of the mails and the concerned details of the people.

Hope to hear back from you !!! You can contact me anytime through mail or call

connection : CC437361

phone number: [protected]

the tickets created with customercare:[protected],[protected]-11060481

My Address : 6-97/4, S.L.BALAJI ENCLAVE FF2, SARADA NAGAR, KRISHNARAYAPURAM, VEPAGUNTA, Andhra Pradesh, VISAKHAPATNAM-530047