Zaakpay — Transaction failed and money not credited back

Address:New Delhi, Delhi, 110075
Website:www.zaakpay.com

I made an online transaction through Mobikwik wallet on 28th Feb, 2016. The money was debited from my bank account but the transaction failed. I'm yet to receive a refund for the amount that got debited. The details of the transaction are as mentioned below:

Payment ID[protected]
Bill Reference No. - ZP52CD18D7842A1

The worst part is I've already mailed to Zaakpay and also tried contacting their customer care. No response at all!
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I made an online transaction through jio site wallet on 14th apr-2017. The money was debited from my bank account but the transaction failed. I'm yet to receive a refund for the amount that got debited. The details of the transaction are as mentioned below:

Transaction id:ZP54D1A247F5CBD
faak payment getway

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    8A, DDA Pocket 1, Sector 7 Dwarka, New Delhi, Delhi, India - 110075
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