| Address: | Mumbai City, Maharashtra, 400057 |
Visited your zara outlet at fort mumbai on sunday 3rd feb
We had a specific requirement soon entering the store i asked the sales person where the tote bags are kept. He answered by saying look around they will be lying anywhere around here or first floor. So wee had to hunt for the totes bags all by ourselves... And we asked another salesperson also but no one seemed to care.. After25 mins we find one black and beige reversibile tote with no price tag.. So i ask the sales person the price and also if any colours availabe.. He said its for rs 1990.. And for colour options i should look around so again our treasure hunt begins..in some time my daughter found a maroon snake leather effect tote which was for rs 1890.. So i asked him why this difference.. He was like we dont know..
We kept on looking for colours but couldn t find anything.. Had my daughter not inssted on buynig the tote bag.. I would have just left the store.. It was really surprising and agonising.. We had to look around for 45 mins just for a bag!
Noone wants to help.. No one knows anything!!!
Finally we dicided since we are not finding any colours lets just pick the black one and leave.. That too just because my daughter insisted on buying one that day... So we billed it and it was for rs 1890
But to add to my agony... When we came home i saw that the handle has scratches
I am surprised that zara doesnt look into these type of things..
I have definately decided never to shop again from zara... Especially with the kind of service you all provide..
None of your sales representives are interested in helping out customers...
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