Zareen Nx — return & refund not received

Address:	Plot No. 09-10, Nasir Nagar Ved Road, Surat, Gujarat, 395003
Website:	Facebook Market Place

Portal used : facebook marketplace
Date of incident :[protected]
Return & refund requested :[protected]
Payment mode : paid to blue dart through credit card (Opted payment on delivery)
Amount paid : rs. 2250 dated[protected]
The item that is received is absolutely different from the picture shared. It was having a 15 days easy return policy wherein after requesting a return & refund, for 2 days there was a response that it will be processed but thereafter no one is responding to the request.
Please find attached the proofs confirming the return policy.
Request you to please help me getting the refund. Also request you to please stop such sellers so no more innocent buyers suffer because of them.