[Resolved]  Zee Tv — STB irregularity from Hathway cable & Datacom Ltd

Dear Sir, I am pasting below the complaint letters i had sent to Hathway cable & Datacom Ltd several times, but with out any yield of effect from their end. I request your intervention on the matter immediately. This company is collecting complete charges from me but often the Zee package is switched off, often a few more packs are also not provided. Kindly read carefully the below pasted letter we had sent today to Hathway & we request you to take the needful part of actions. ================================ 02/10/14 Dear Sir, HAPPY DURGA POOJA. Kind Attn. Zonal Manager email: [protected]@hathway.net & [protected]@hathway.net Hathway Cable & Datacom Ltd, Ecostation, 2nd floor, Plot no 7, Block BP, Salt lake, Sector V, Kolkata 700091 My name is Anandamoy Chakraborty I hold 2 x STB cards [protected] for Rs. 180.00 package. I find your computer data record it showing all channels of Rs. 100 pack although you are providing Rs. 180 channel services. You are also providing us a bill of Rs. 180 from the beginning till day. Hence this is a fault in your computer data at your end for any unknown reason to us. We also find many of the legitimate channels listed by us like the zee package, & pictures, classic etc services not being provided to us. [protected] for Rs. 100.00 package. I find your computer data record it showing all channels of Rs. 180 pack although you are providing Rs. 100 channel services. You are providing us a bill of Rs. 100 from the beginning till day. 3) I had complained you twice earlier on dt. 29/08/14 & 08/09/14 but it seems that you are turning your deaf ears & blind eyes on this matter by not providing me with the legitimate services till day, even-though you are making regular monthly collections. With this complaint we had decided to move to consumer’s forum cell immediately as we are compelled to understand your mal- intentions. A) Once again we would like to remind you that our cable operator is Disha Cable Network. Name: Mr. Tapesh Bhattacharjee, Cell: [protected]. His cell is always switched off & the office is mostly closed. The local Hathway service provider with phone no. 65251235 also found switched off. Today once again I spoke to your call center explained the entire era who denied to provide me with the complain ticket no. Is this a strategy to reduce & avoid complains?!!! They however proved to extremely helpless & asked me to mail a complain to you. You may also view our earlier complain letters in the attachment, for your ready reference in the court of justice. I am also forwarding these letters to different media & Zee network for their ready reference. I hope you would care to appreciate the matter with a level of right sensibility & spirit. Thanking you & Warm regards to you Anandamoy Chakraborty Anandalok, Khasmollick, Kolkata 700145 [protected]