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Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai City District
India - 400054

Customer Care Phone Numbers and Contacts

Phone:+91 22 2600 1306
 +91 22 6662 3333
 +91 22 6774 2500
 +91 253 252 0330
 +91 253 252 0310
 +91 11 6165 6655
Fax:+91 22 2600 1307
 +91 80 4122 8950
 +91 240 248 8555
 +91 240 247 0766
 +91 755 276 0600

Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342

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Hathway Complaints & Reviews

Hathway - Set top box is not working

 Gonchig on Aug 27, 2014
Hi, I have a problem with set top box and it is nor working from Sunday. When I call the local guy he says he will come and replace the box in couple of hours. I have been calling from past 4 days and the response is same, it hasn't been fixed yet. When I called the customer care @ 080-67151515 they gave different numbers to complain in the local area, no body is ready to take it up the issue. When I call the customer care and told the same, they simply told there is no complaint process in Hathway, if you don't like the service you can disconnect it. such a pathetic response from customer...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Poor Customer care service

 gopaljoshi4u on Aug 27, 2014
Below is an email sent to customer care on 6 Aug 2014.. No response till date.. Complaint number: 10423104 registered on 10 Aug, 2014 to Bangalore customer care. Account No: 1153193.. Followed up 4 times with Bangalore customer care..Every time I hear that sale executive will call you back which never happened. Today again, i was told it will resolved in 7 working days and some one will call me.. Now, i am not left with any option other than going to consumer court if i do not my refund today.. EMAIL SENT TO "" on 6 Aug, 2014 ======================================== I...
Complaint comments Read comments [1] Complaint category Computers & Accessories

Hathway - Non Relay of Malayalam Channels

 JAYAPRAKASH VM on Aug 25, 2014
Sir/Madam, Since last two months only two Malayalam Channels i.e. Surya & Asianet is being displayed on our cable TV. Further, the said two Channels is also discontinued since last two weeks. Even after repeated telephone calls/complaint to the local Mira Road Cable Office & also after my personal visit to said cable office and lodging complaint, No Malayalam Channels is being displayed and the excuse given is that the Software cannot be downloaded to my Card due to some technical problems. It is requested that Malayalam Channels as applicable may kindly be re-started/re-installed immediately...
Complaint comments Read comments [1] Complaint category Government Organizations

Hathway - Disconnection of cable service [Resolved]

 Mukesh_d on Aug 22, 2014
My card no is 21555594 . Hathaway has disconnected the cable service since yesterday on the pretext of non receipt of payment .i had made the payment on 28/7/2014 and received a confirmatory SMS on 14th august 2014 mentioning that the payment has been received on 28/7/2014 and transaction Id for the same is R-313408 . My complaint has been lodged under ticket no : 619557 dt 21.8.2014 19:01 hrs. Even after numerous phone calls every time I was promised by the operator named : Mr Sachin, Mr Tushar, Mr Sushant, Ms Renuka and few others replied that it will start in 15-20 minutes . But has not started...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Internet is disconnecting frequently when i took the connection from that day it self

 Praveen14142 on Aug 21, 2014
This is the worst company which i ever seen in broadband I thought hathway is the good company for these but I am wrong on this. I took the new connection for broadband on 31st July with HD stream1plan(Custmer code -1153948).From 1st of august on words daily it is disconnecting frequently sometimes you guys have disconnected for more than 10 hours also but that issue is not at all resolved. If I raise the complaints also your resolving from your end with contacting us. And I also spoke to few of your superiors as well those are also very stupid fellows when I ask the cross questions they are...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Poor hathway service/help desk at pune

 kiratan on Aug 20, 2014

The hathway cable in Pune Bibvewadi area is down since 19.08.14 afternoon.I (cust id :4272) tried to contact the help desk centre/Bibvewadi office (020-30252100 & 020-24228133) many times, but nobody responds to the customer calls for hours together. This is a serious problem since almost more than a year & it is almost impossible to contact these service centers. Today when I could contact 30252100 they told me about system problem & hence directed me to 24228133 (Bibvewadi office number), which impossible to get thru, as usual.
I was told that there are...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Stay away from this one

 SwapAyare on Aug 19, 2014
There is full of rubbishness i am facing with Hathway. This people are disconnecting ma Internet services as i am not using their cable services.

I thought Hath way is one of good service provider so i took connection now this kind of foolish reasons i have to disconnect the service. This is pathetic and nonsense i have ever seen in such reputed service provider.

For Hathway,
You guys are disconnecting the services for such reason don't you think this is your integrity issue ?...
Complaint comments Read comments [2] Complaint category Broadband

Hathway - Unavailability of the desired channel

 jayeshmalondkar on Aug 19, 2014
Hello, I have been using Hathway cable for more than 5 years and currently I am facing inconvenience due to unavailability of the Zee channels since 1 Aug 2014. Whenever I contact cable operator they tell to contact the Hathway. When I contact Hathway they tell me to contact local cable operator. This has been going on. This is not just about my connection but everyone in my area. I am thinking of switching to DTH and would recommend others to switch to DTH....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway Broadband Service - Slow internet speed with Giving Diffrent plan

 Nar44 on Aug 19, 2014
Sir, I am already buy 3 months internet service from Hathway, before buying they were promise that fast internet service but after that it was to slow even not able to open any page.when I contact their customer care they people tell about this plan which is totally different which i want after that i am call that person who was setup this connection from hathway everyday 3/4 times but he was not giving response.Please suggest me sir what i do now. location: Bangalore Ac no:1159182...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Internet not working 4 days

 gulatigg on Aug 19, 2014
Hi Sir, In continuation to the below complaint, already 3 days have passed, my internet is down from Saturday. I have called 25 times in your customer care number but nobody is bothering. Your technician says that my modem is faulty, even your cabling man had already changed modem two times, but net is still down. Nobody has yet came to check fault line. Its my humble request to look in to the matter. Thanks, Gaurav Gulati Mob.7799846622 Customer A/c no. 1155181...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Plan Upgrade was not done since 14 days

 t.srikanth81 on Aug 19, 2014
Ref: Name : T srikanth Ac no: 1080365 Hathway Broadband i was request them for Plan Upgrade on 5/8/14 since that day iwas calling CC daily but no response from that side i request you to looking to matter and help us the same...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Poor service and support of Hathway Bangalore

 mujeeb.shariff on Aug 19, 2014
Hi, I want to complain about the Hathway broad band Internet service in Bangalore. I get the Internet service maximum for 4 days in a week and rest of the days no Internet. The modem goes offline for every 2 or 3 days, then i have to call the customer care the worst is i have to wait for 10 to 15 minutes in call to talk, after taking the complaint it get the service only after a day. The biggest mistake i did is i paid for 3 months and i have to struggle for 2 more months. Can anyone help me....
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Service stopped working on 3rd day

 joshimandar25 on Aug 16, 2014
This is a hopeless company, take my advice please dont go for Hathway Broadband, its the 3rd day of my service and the connection is down from 2 days. The customer care nos are also not toll free. I have called customer care 3 times for 10 mins and wasted another 20 rs. This is absolutely hopeless. Believe me this is my 3rd day after installation I cant believe some company can be so unprofessional. Mandar Joshi...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Hathway broadband account # 1146312 - hiren shah

 HirenjShah on Aug 13, 2014
Hi my name is hiren. Below mails hv sent to hathway and many complaints hv given on phone.
Although i am complaining from last 10 days none of their engineer visited to solve the issue.

Today morning i called your customer support and they assured me that speed problem will be rectified by today evening. But again as expected worst service from your end. Just now hv checked speed at speedtest.Net and below is the link for your


You can not improve then on 17th august ( i...
Complaint comments Read comments [2] Complaint category Broadband

Hathway - No connectivity

 ramakrishna c on Aug 13, 2014
I am using hathway cable for tv my tv is not coming from one week when i enquire customer care he says kyc is to be given and there is nowhere where you can download the hathway kyc form and when we approach the cable operator he has taken the id proof but still it is cable is not coming please tell me how to resolve this i work in bank i dont have time to go to the cable tv head office leaving my work...
Complaint comments Read comments Complaint category Entertainment and Recreation

Hathway - connectivity

 Sunil Maskara on Aug 12, 2014
a/c. no. 869975 I am using hathway broadband and in recent time I am continuously facing connectivity problem. There is wire problem in my connection and also confirmed by your representative one month ago. I am continuously complaining at your local office and asking them to change the wire but they are ignoring the complain and every day I am complaining regarding connectivity but nothing has been done till date. You can see my account and complain record and please resolve the problem. Sunil Kumar 9825684058...
Complaint comments Read comments Complaint category Broadband

Hathway Cable - No show of zee network

 vishalkjain on Aug 11, 2014
Since last 21 days I have not been receiving ZEE NETWORK and when I asked my local service provider regarding ZEE NETWORK NO SHOW he say that agreement is under renewal hence it will take 8 to 10 Days since last 21 days.How careless is HATHWAY ???
However if I do not pay money they are removing connections within 24 Hrs.
This is shear DADAGIRI of HATHWAY...
Complaint comments Read comments Complaint category Other

Hathway - Cable Operator's Notorious activities

 sudeep88u on Aug 11, 2014
Hello, Myself Sudeep, a resident of Banaswadi, Bangalore. We have been faithful customers of Hathway for the past 15 years.I would like to bring to your notice about the notorious activities of the Hathway Cable operator in my area. I had subscribed for HATHWAY HD in the month of June. I had paid Rs.5600 as a whole for a 1 year subscription that would last till June 2015. However, it was only after installation that i had realized that we had been tricked. The cost of the entire Hathway HD package comes up to Rs 3700 only. We had recieved this information from the main office (St. John's Road)...
Complaint comments Read comments Complaint category Electronics & Appliances

Hathway - No activation

 gbhowmik on Aug 11, 2014
My name is Goutam Bhowmik. My residential address is 7A/6 Channa Market, W.E.A. Karol Bagh, New Delhi 110005. Mob: 9999669257 Recently I applied for a new connection of Hathway broadband Internet service at my residence address. I have already paid full amount (installation and plan charge) in cash on 02/08/2014 to Hathway sales person. My receipt No. 581. But till date Hathway technical team unable to start the service. Further more no one from customer care service have contacted me in this regard or provided me with Login ID or password. If they are unable to give service to me due to any technical...
Complaint comments Read comments Complaint category Broadband

Hathway - Issues with Account- 1149010

 khodkembhu on Aug 11, 2014
Hi, I am really frustrated to choose you as an Internet service provider.I started using your service 15 days back and the service is not yet up continuously for minimum of 24 hours.I don't know what service you are providing because your internet always used to be not working. I request you to look into this matter urgently otherwise i will lodge a complaint in consumer court about false service promise. Also, I want my money refund for the time your service was not available for my account.Please educate your Service Desk staff who keeps on telling services will be up in next 4 hours which...
Complaint comments Read comments Complaint category Internet Services

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