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Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:+91 22 2600 1306
 +91 22 6662 3333
 +91 22 6774 2500
 +91 253 252 0330
 +91 253 252 0310
 +91 11 6165 6655
Fax:+91 22 2600 1307
 +91 80 4122 8950
 +91 240 248 8555
 +91 240 247 0766
 +91 755 276 0600
Allahabad

Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342

Aurangabad
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Hathway Complaints & Reviews

Hathway - regarding hathway broadband

User
 dalwadib on Mar 5, 2015
---------- Forwarded message ---------- From: Bhavik maheshbhai dalwadi <dalwadi.bhavik@gmail.com> Date: Sat, Feb 7, 2015 at 12:36 PM Subject: complain To: subscribemumbai@hathway.net account no 1267177 maine 31 0f jan ko connection k liye mr pardeep (his mo no is 8454801778) se contact kiya tha unko mene cheque bhi issue kr diya tha tub unho ne mujhe bataya tha k aap ka connection 3 din me ho jayega, 4 din tak koi aya nahi is liye mene stop pemenet karya diya. fir 4th jan ko wire cenniction kiya aur till date active nahi hua.meri billing cycle date 4th jan se suru bhi kar di. ab...
Complaint comments Read comments Complaint category Broadband

Hathway - No Cable From 2 days

User
 Rathiharshit95 on Mar 5, 2015
This complaint is regarding my hathway cable set top box which is not working properly from 4th march 2015.This time, the problem in the box is totally different.On 4th march, my set top box suddenly changed its channel into all DD NATIONAL stuff.No other channel other than DDs are displaying in my menu list.Only channels which are available in my set top box available now are the 8 channels which are of DD(doordarshan).Now, when the cable operator has switched off his phone too, i ultimately decided to write an online complaint to you guys. Hope you guys will help me resolve this problem as soon...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway Internet - No connection even after 13 days

User
 Varadaraja Iyengar on Mar 5, 2015
20/02/2015: Paid subscription for one year 24/02/2015: Temporary connection given pending concealing of cable, but wifi could not be received in laptop - router not configured - technician unable to set right 26/02/2015 Concealing of cable was done by our electrician and the company was contacted for connection - no response till date 05/03/2015 - Customer care Phone 080 - 40161616 failed to respond. This call centre went on promising to send technician but no avail. The executive said he will transfer call to supervisor but no response. I called one Sri.Siddeshwar who came to us collect the...
Complaint comments Read comments Complaint category Broadband

Hathway - Nil service from cable operator

User
 vini.sachdeva88@gmail.com on Mar 4, 2015
Card number 000037651601 NDS number : 5944824702553265 C9700N11010028903 My set box is not working from last 5 days. I am continuously calling my cable operator of my area Mr. Mukesh. But he is not responding to me . Not even come once at my residence to check the problem. I am just calling on your customer care number and listening to their feedback dat they are just forwarding my complaint on high priority base to their head department. This kind of services I never expected from such reputed company like hath way. Really irrated with cable operator Mukesh. Waiting for a positive...
Complaint comments Read comments Complaint category Other

Hathway - Connection is down most of the times.. Worst service, i ever faced

User
 Sreekanta Reddy Jambula on Mar 1, 2015
Account No.1267739, Dealer -HYDERABAD - HATHWAY. I have taken connection last month (6 Feb 2015) since i am facing lot of issues. 1. They committed to offer 50MBPS; I never had a chance to see it on multiple speed test providers. Max i have seen is 18MMPS. 2. I am seeing lot of connection drops evert hour.. i just placed ping to google.com in my computer i am seeing every minute there will at least 5 requested time out sessions. Now the connection is getting disconnected for hours and days. Whenever I call Customer care number (040-66989898) the executive will check and say...
Complaint comments Read comments Complaint category Broadband

Hathway - Hathway‬ Internet service as well as customer service is one of the worst

User
 luk11 on Mar 1, 2015
Hathway‬ Internet service as well as customer service is one of the worst. I have raised complains many times in hathway that net is not working properly and when it got it has poor speed not able to open the one page easily even though my plan is for 50Mbps. I have to call more them 3-4 times a day to the customer care and need to wait for 24hours They are very good in closing the open complaint but they don't resolved the issue. After 24hours again we need to call them and they will ask for to wait one more days and then for 5 minutes it works and then it doesn't. from past two days no internet...
Complaint comments Read comments Complaint category Internet Services

Hathway Internet - poor speed

User
 pankaj.kalra on Mar 1, 2015
i have hathway internet services . it ha s poor speed . i have to call more tham 3 times a day to the customer care . it works for for 5 minutes and then it doesnt. please send a boy to collect your system of the internet. i will put some good iternet service like airtel etc . humble request...
Complaint comments Read comments Complaint category Internet Services

Hathway - service

User
 shammijain on Feb 26, 2015
I have raised complains many times in hathway that net is not working properly and even there is not net working sometimes. But still there is no step taken from the company. I have given them the cheque also. But still there is no service provided....
Complaint comments Read comments Complaint category Internet Services

Hathway - Horrendous internet coverage and customer support

User
 Vijayalakshmi Balakrishnan on Feb 23, 2015
My name is M Balakrishna Menon who is an existing Hathway Hyderabad customer who has the below experience.‎Hathway‬ Internet service as well as customer service is one of the worst i have seen in the past few years.We (Ac #386192 Srinagar colony, Hyderabad) have been pushed around for the last 6 days with firstly service not working or working intermittently and secondly on top of this the customer service (Mrs Sathya, Mr Sayed Sanavulla, Mr Vikas) naming some of the reps we spoke to have been reluctant to escalate the issue or give the incharge supervisor's contact number to a disgruntle customer...
Complaint comments Read comments Complaint category Broadband

Hathway - installation late

User
 Koushik Chinni on Feb 23, 2015
Dea sir, my register mobile number 8885262120, my self previous borad band is Beam ACTi think hatway is good in service now a day so i called to your custome care person on 04-December-2014 i have paid a money for service package to install on 04-FEB-2015 but your team makes me a trouble during installation time i.e..04-FEB-2015 i have called to your customer care they said installtion done in next day...next day...next day...next day... at final it comes to install on 22.02.2015 this is HATWAY service in hyderabad to new costumes... contact me :- 9989428666 plese give explation why your peopel...
Complaint comments Read comments Complaint category Broadband

Hathway - MY channels have been blocked for more then 5 month. please solve the problem.

User
 Sreenu Devasani on Feb 21, 2015
Sir aim from uppuguda, hyderabad, telangana.My channels have been blocked for more than a month now. i am complained my cable operator they cant help to me. i cant seeing world cup match this delay. please solve this problem imedeatly. my hathway MAC NO: 24767D7DD590....
Complaint comments Read comments [1] Complaint category Products & Services

Hathway - 10 GB top up purchased 6 days ago has not been applied yet

User
 joshi_hiten007 on Feb 21, 2015
I have a 10 GB per month plan. I used up my 10 GB before 16th of Feb. Hence I did a top-up on 16th Feb. Since then I have made calls to customer care every day - I keep getting asked the same questions so here is the FAQ 1. No I have not crossed 10 GB after doing top-up 2. I have removed the wifi router and connected directly as was told by the customer care guy 3. The amount paid for 10 GB is what your website auto-populated - There is no option to change it manually - So if there is a difference in what I paid (Rs 562) and the actual value then it is problem of your website 4. No I do not...
Complaint comments Read comments Complaint category Broadband

Hathway - service sucks

User
 ghazfir on Feb 21, 2015
i called for an issue..i wanted to chnge my wifi password their executive told me to press reset button after that it stops i called on 18th feb...then i called on 19th for comlain they gave me sr num11941037 exectve told by 19th evening technician will come no one came nor call.i called on 20th feb 2015 they gave me sr num11949754 they told technician will come by 20th evening no one came nor call.i called on 21st feb 215 to speak to florr manager bt whille transferring i spoke 15 executive heres r name...ejaz, dilshad, shekhar, swanil, sarfaraz shaikh n akshay ujari 2 times, snehasuraj, priyanka,...
Complaint comments Read comments Complaint category Broadband

Hathway - Low speed / Login & logout issue ( log out every 30 SECONDS )

User
 prashant8055@gmail.com on Feb 21, 2015
Dear Sir, Having below issues from hathway. ( sent below mail to hathway ) http://www.speedtest.net/my-result/4159291668 The worst speed we are getting from hathway. my account number 509794. Having connectivity issue from last more than one month. Having lowest speed from more than 1 month, , , , take minutes to open google home page ... Having login and logout issue, we have to login hathway, , , , , after every 30 Seconds. WHY ? Please resolve issue at earliest or we will need to disconnect hathway after 8 year of service... Atleast hoping reply to this mail . i also...
Complaint comments Read comments Complaint category Broadband

Hathway - cable operator taking more money and giving lesser package

User
 Ayan103 on Feb 19, 2015
our cable operators charging above 300++ on package ...while we called upon the customer care and found out that our package is of 240 rs and we were not getting starsports 3 ...for worldcup matches..on top of that cable operators have told us of 35rs extra have to be given for starsport 3 we feel cheated and have been giving 300+ rs for months ...and we are also not provided with bills for the payment...card no. 0001 3806 1700 contacts 8697574542 sahaayan40@gmail.com...
Complaint comments Read comments Complaint category Computers & Accessories

Hathway - Channels not working

User
 Akshay Dhamale on Feb 18, 2015
I am a subscriber of Hathway since 4 years. When I got a new connection I was promised certain channels at the cost of Rs300 per month. After certain months various channels were blocked and additional sum was required to pay to unlock them. If I am supposed to pay additional sum to unlock these channel why isn't my monthly charges reduced? If I'm paying certain extra amount to unlock these channels, that extra amount should be deducted from my monthly charges. eg- (without any additional subscription) Monthly charges = 300 (with additional subscription of Rs30) Monthly charges = 330 the...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Disconnecting the internet very frequently

User
 yogesg_b1 on Feb 17, 2015
I paid the bill on 15th Feb 2015 hoping that my internet service would get resumed the very same day. But I got to know (when I called them) that it will get activated on Monday because Sunday is holiday. Then, on Monday (16th Feb 2015), my internet service gets activated but the very next day, i.e. Tuesday (17th Feb 2015), it got disconnected again and when I called them, the automatic voice told me that my service is deactivated. They didn't even bother to tell me the reason. And my call was forwarded to billing department and the person on the other end told me that I didn't make the payment...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Hathway Router Installation - Customer care team not helpful

User
 kavita_kc06 on Feb 16, 2015
Hi, I took my hathway broadband Internet connection around 1st feb 2015. Sales person promised me all fancy things, like amazing customer care, technical support 24*7. None of which is satisfied. I wanted a wifi router to be installed and was trying to call them since saturday (14th Feb), after trying for around 2 hours i finally hanged up as call was continuosly givigng me no connection possible error. On Sunday I could catch hold of hathway executive which again got cut 3 times. Around 12 pm I got my request registered for wifi connection and the guy over call (named Pawan) told me...
Complaint comments Read comments [1] Complaint category Internet Services

Hathway - Set Top Box Card is not working since more than One year - Complained - No Service - Reg.

User
 PNARESH KUMAR on Feb 16, 2015
Sir, I, P. Naresh Kumar, R/o, Sudhanagar, Old Safilguda, Malkajgiri, am using the service by purchasing Set top box last One and Half year. Since One year it is not working due to the error showing"Inserted Card is not a viewing card ". Recently I have approved to the C Channel, representative of Hathway Set top box controlling for the repair of the set top box. As per the govertment of india regulations we have purchased the set top box in time and connected but the controling of non-servicing is not referred to the authorised. On that day which I approved last Month that set top box is showing...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - poor transmission quality and lack of service

User
 Nasimuddin Shaikh on Feb 15, 2015
Our local cable operator in Mira Road "Star Cable" Tel: Nos 28100562/28112236 had installed Hathway Set Top box around 1.5 years back. Regret to inform that till date we could not get proper quality. In fact there is breakdown in services for atleast 10 to 12 days every month. When we call on the above telephone numbers the cable operator do not respond to the calls. Last month they came to collect the payment and during that time their mechanic told us that the set top box is faulty and needs replacement. The mechanic arranged an alternate set top box at a charge of Rs 300. Even after that we could...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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