Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 8%
Submit a Complaint
1438
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts



Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
8%
Complaints
1438
Responses
376
Resolved
27
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway Cable & Datacom related photos (152)

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Hathway Cable & Datacom Customer Care related pictures (152)

Hathway Cable & Datacom Complaints & Reviews

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Hathway Cable & Datacom — Poor signals while it rains and no signal during power cut.

 Ravi Kiran Thalla on Jul 26, 2016
Hi,
I am facing poor signals while it rains and also no signal during power cut. I do have an UPS at home but unable to watch TV at home because cable TV shows no signal when there is a power cut. Please do provide power backup as it is provided for hathway broad band. My house is located at new city colony, bapuji nagar, bowenpally, secunderabad....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Bad customer service

 Bhanudas Sawant on Jul 23, 2016
I stay at mira-road east, and had a connection hathaway cable at my home.
I am not able to see marathi channels on my tv, like zee marathi, abp maaza etc.
However, even after so many calls and complaint to my cable service provider he is not giving any attention to resolve this issue and tells us not to watch marathi channels.
I pay monthly is rs.300 for hathaway cable, but not able watch marathi channels.
I request you to please look in this matter.

Details of cable operator: unique world satellite vision-manager lala bhai (8108168887)
Thanks....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway — Poor service by hathway service provider

 Uttkarsh1994 on Jul 23, 2016
I Have been complaining my hathway service provider from past 1 month regarding the broken cable because of which i am not able to enjoy distortion less cable. Condition now is signal is distorted, experienceing week signal strength becau of the broken wire and bad weather. He keeps on saying he will change the wire but none of the concerned actions has been taken yet.i want my problem to be fixed as soon as possible....
Complaint comments  Read comments Complaint category TVs

Hathway Cable & Datacom — 100 gb internet connection exhausting within 5 days

 Neha Chimbulkar Sheikh on Jul 23, 2016
100 gb internet is exhausting within 5 days!!!
They have been cheating us for the last 6 months as we take quarterly plans
And are not willing to even share the consumption report
The customer care support also isn't helping us resolve this
Someone could be using the line for illegal activities
They haven't even sent someone to check the issue
Time and again they say that we've consumed the pack however how can one use 100 gb within 5 days...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable TV — Disruption of cable tv

 harry styles on Jul 22, 2016
Frequently gets disconnected and shows signal not found. Once the power is off and on it starts showing "initializing" and it will continue for hours together. These both irritate us and we are unable to watch the tv continuously. Please look into the matter and rectify to enable us to watch the tv without any disturbance.

Thanks
Diwalar g.
Surya nagar, old alwal
Secunderabad - 500010....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Regarding bad connectivity.

 Quentine on Jul 22, 2016
From last three days i am continuously suffering from bad connectivity.In fact, 3-4 times in a week i have to call those people regarding this issue and in return i get their mild and fake responses which don't work at all. Even i requested to send a technician and get this sorted out but they remain idle, did nothing and put all the blame on main server faultiness.
At least here i want you to take some promising step.
Expecting immediate action with positive outcomes.
Thanks....
Complaint comments  Read comments Complaint category Computer Hardware

Hathway Cable & Datacom — Deficiency in service

 Nagarajan L on Jul 20, 2016
I am a hathway cable tv subscriber. i have paid advance rental for 3 months valid till 31st august. i have subscrubed to royal hd package which includes 25-30 hd channels. since 1st july hd channels have stopped working. i have complained multiple times but no reply.

I have called centre multiple times and the ticket numbers are 4/jul/2016 - 04072016c6396 & 6/jul/2016 - 06072016c3760. i have also called the local cable tv operator who seems to have no clue as its all handled centrally by the call centre. its 20th july, still no signs of hd channels....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Worst service

 soorepalli on Jul 19, 2016
Hi,

Bangalore area top most worst service provided by hathway.
Once you taken connection, you will be ready to make calls to the customers.

The worst / no.1 faltu service provided by hathway.

No nodal officers information available to complaint.

While booking the connection, you will receive sweet words by the sales executives. But after that you will get many problems...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Abrupt disconnection of service at vasant vihar

 Vijaya_M on Jul 19, 2016
Hi,

We are staying at b2-401/402 garden enclave, vasant vihar thane (west), the cable operator is sai seva cable. the guy usually comes to collect money once in four months without any prior info, this time he came by 27th june, accordingly due to insufficient cash, informed him to come by 1st july, 2016. he didnt turned up and abruptly with no information disconnected the cable service. all numbers provided in receipt are not reachable. mailed them up at ydhangada@gmail.com but no response. we also informed the guy multiple times to collect the cable money every month, somehow he...
Complaint comments  Read comments Complaint category Broadband

Hathway — Broadband connection support

 pulkit.verma1985 on Jul 19, 2016
Hi team,

Despite of lots of followup i am fedup with hathway connection. There is no support providing from hathway.

My internet is not working and i am complaining on that they are saying from our end everything is fine. I had followup 3 complaints are registered for which no resolution provided in 24 hours.

My business highly affected on that.

My register mobile number 7095956111...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — Broadband

 Abhi7815 on Jul 18, 2016
This is with reference to the internet is not working since last 11 days. I have raised a complaint with hathway 4 times but they closed the tickets every time without resolution. Sent an email to their officer but no one is replying. Called their customer support team more than 20 times. They have taken the money in advance for three months and now it seems they don't have the intentions to provide the services.
I requests to intervene in this matter....
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Poor wifi speed (download and upload)

 DSW on Jul 17, 2016
Very poor download and upload speed.

Such a pathetic service provider!! refer attached speed test results. my upload speed shows 0.0 mbps and download speed as low as 1.20 mbps (please note : my plan should have a download speed of 8 mbps)

I have purchased a quarterly plan, 8 mbps, 50 gb, for my wi-fi, for 3434 rs. i have raised numerous complaints to the appellate authority about my problem, but they just don't care to resolve the issue of the speed.

This is complete negligence on their part. their technical support (no: tel 67134600) lacks complete...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Frustrating it's not reliable and worst customer care they dont contact you

 ravis123 on Jul 16, 2016
Account no 1174831

Hathway broadband 50mbps plan paid 3800 for 3 months.
Internet is not reliable . It will work for few hour/minutes then will stop working then again start working automatically/ modem restart after few hours/minutes. This way it is not useful at all and very frustrating.

I have complain many time in the past one year.

This time my Internet is not working at all from last 24 hours and custoomer care is only apologizing and saying that someone will contact you.

No one is calling or resolving this issue they dont...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Refund of money

 Khushbookits on Jul 16, 2016
My customer i'd 1529507. I have recharged on 30th june to avail the offer of extra 1 month. The recharge was unsuccessful and for that the customer care representative said that the money will be refunded. Next day i can see the balance in my hathway account. I have lodged many complaints for the same. Later they confirmed that the refund wil happen within two weeks. It is already more than 2 weeks and no refund has been done. Such an idiotic behaviour. If it continues i will proceed further for mental harassment....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway — Worst internet service - customer id - 1569780

 raghav_9028 on Jul 15, 2016
Hello all,

Reminder 3

For the below mail...

This is with reference to your below e-mail, we would like to inform you that your extension request has been assigned to the concerned team and they will address it at the earliest possible.

Also i have shifted my home to new address. i want your connection at new address but meanwhile my connection is offline. so request you to switch off my connection till it is re-installed at my address.

Thanks


Waiting for your reply.

Regards,
Pradeep...
Complaint comments  Read comments [2]Complaint category Internet Services

Hathway Cable & Datacom — Non refund of the money for the six month future plan and the connection discoonected due to there non feasibility

 teju2690 on Jul 14, 2016
I have sent a written complaint to hathway nodal officer and my account number of
Hathway broadband connection is 1118659. regarding theie refusal to refund an amount of rs.
4322/-. please note renewal of existing plan was done on 1st june 2016. the complainant for
Ome reason had to shift to pasan-sus road pune where hathway connectivity does not exist.
In the interim the i have approached your customer care and apprised them the
Change of residence and i was assured that the transfer and relocation would be feasible. but
As there is no connectivity of your...
Complaint comments  Read comments [1]Complaint category Internet Services

Hathway Cable & Datacom — Gb were used with less speed

 Anknayak on Jul 13, 2016
Hi
I didn't got speed after completing my billing cycle which is 50mbbs for 12gb
When I call to customer care then started from there end the days I have used the Wi-Fi after my billing cycle 2days the speed 50kbs so I need my gb back

Regards
1559545
9987112489...
Complaint comments  Read comments Complaint category Unauthorized charges

Hathway Cable & Datacom — Worst customer service

 sann.pero@gmail.com on Jul 12, 2016
I have been using Hathway broadband internet connection from last 4-5 years and wanted to change from Prepaid to Postpaid.
Nobody in the entire Hathway customer service helped me for a smooth transition. N no of times I have called and every time customer service does not know background and comes with a feedback "Will get back". Till my last day of account expiry, nobody turned and explained. I have been getting mails/calls to renew with prepaid account. Customer service team are checking the height of frustration which customer can have. Grievance mail respond saying ticket is raised....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Worst ever service providers

 rejin2727 on Jul 12, 2016
Taken 25 gb and 50 mbps speed broadband connection form hathway bangalore. paid 2759rs - when checked the speed it was only less than 10 mbps and while checking in the website it was showing an other plan with 10 mbps and the plan value was approx 2300 rs and after raising complaint regarding the same to the hathway customer care, the response was too poor and they were just kept me on hold for first time 8 min and second time for 13 min....
Complaint comments  Read comments Complaint category Broadband

Hathway Internet — Issue not resolved

 Gopi-compliants on Jul 11, 2016
Am using 3 months 50gb plan hathway {3824/-}internet connection in bangalore.
After 3 months while renewing by mistake i recharged to 1562496 account which is not mine on 15/05/2016.
Immediately i made a request to customer care of hathway to resolve it.
I called so many times and evry time they registered new compliant no and say "our executive will call within 5 days and resolve it".
3rd time he called and i talked and mailed him the screenshot of wrong payment details also.
Now he doesnt replied or respond to me also customer care number 080 40161616...
Complaint comments  Read comments Complaint category Broadband

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