Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 8%
Submit a Complaint
1359
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
8%
Complaints
1359
Responses
370
Resolved
23
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway Cable & Datacom related photos (140)

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Hathway Cable & Datacom Customer Care related pictures (140)

Hathway Cable & Datacom Complaints & Reviews

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Hathway — Not providing internet

 turbo rocker on May 26, 2016
I am rahul deo, my hathway account no.1488283.We pay 2240 rs for 3 month internet( every month 100 GB with 40mbps ), but they are not providing internet, when i call hath call centre they just say sorry for week signal etc last 2nd may to 26 may we are calling every day and register complait. We are not paying for there sorry..So plz take some corrective action against hathway company...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Hathway broadband - last month's data missing

 wasimla on May 26, 2016
Hello team,

I have a broadband connection, acc no - 1493763. My billing cycle is 28th of every month. And i pay on 3 month basis. This month i payed in advance on 22nd may rs 3777.36 and transaction no. - 201605226453197. My plan is 50 gb every month. Now when i check service usage in hathway portal it is showing only 4 gb counting from 22/05/2016 1:16:47 am.

My question is what about my previous months 50 gb data. I had used about 25-30 gb data, but now the service usage is starting from 22nd. So i have lost previous month's 20 gb data. When i called customer care...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Connection issue and worst service ever

 Sandhiyan on May 25, 2016
I got this broadband connection just 2 weeks back and they were torturing me continuously to get the connection. 3 days back the internet was not connecting. It is showing full strength but not connecting when I tried to. I called customer care and I received a message stating issue resolved. I checked and called them again still the same issue is there. Whenever I call they are saying issue is resolved, its been 3 days. I am getting the same reply and they could have sent a technician to fix it, but they are not doing. I paid Rs.2350/- for 3 months, asked them to give at least my money back, since...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Channels not available

 Shalini Salvi on May 24, 2016
I am a Hathway user for last 9 years. The services of Hathway were good untill last one month. Everything was going fine untill, all of sudden, they blocked quite a few channels (mostly English) without any notice or reason...I m still amazed wht wud have happened nd dying to know d reasons behind it...Local operators say it's not in their hands to rectify d problem...however they assured that issue would b sorted out in no time...I m still awaiting to watch those channels ...thanks to Hathway...
It is hence requested to kindly intervene nd make available such channels.
Thank you...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Broadband Internet — Broadband Internet frequently stopped working and poor service

 Jimitjeet on May 24, 2016
I am a user of Hathway Broadband since last around 6-7 years. And facing frequently problems with internet connection and stop working for many days. Whenever I make registration of complain at customer care and to the technical staff, I don't get proper response.
Also not available at given promised time period which affects works. Many a times make complain with same issues but not getting resolved by company....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — Internet speed very poor

 Stanley Vemagiri Asirvad on May 22, 2016
I have been calling hathway customer care and waste my money every time i call i waste atleast 6 rupees and and they hang up after long hold. My account no.1190184 i was promised at speed of 50 mbps but i hardly receive 0.8 mbps

I called them hundreds of time but no use. Below is my speed test result.

http://www.speedtest.net/result/5345512645. Png

They are just cheating and looting customers...
Complaint comments  Read comments Complaint category Telecommunications

Hathway Cable & Datacom — Cable tv

 Dr Srinivas Mudrakartha on May 21, 2016
It is a shame to see that out of 1354 Complaints, hathway responsed to 369, while only 23 were Resolved which is not even 2%!!! Shame.

I can understand very well, because I have also made a complaint, and by sending an automated reply which did not address my problem, they have called it resolved.

It appears hardly any one reads. And therefore I believe that the above satistics is 100% reflective of the laid back insensitive approach of the company. In three months of my taking new connection, the first month, there was no supply of set top box by the local operator...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Hyderabad — Poor service, misleading statements,

 subroto1991 on May 19, 2016
Hi team, i paid inthe 1107 some amount on 30 april. I called cust.service it first i was told that no payment made so internet disconnected.what ever you ask they do not answer raise a complain. It was told after 1 hr internet will start but it is not started.asked for manager they manager in meeting or no option to tranfer. They have never sent bill or statement.

Please contact me +919776877933 subro.dj91@gmail.com...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — Subscription not renewed even after making payment

 Prashanth Subramani on May 18, 2016
My account number is: 1563640

Complaint ref no: 16826155

I'm usually do not complain on anyone / anything. This time, i'm so very frustrated for false commitments. I decided to write here..

I renewed my subscription 17-may and it is 2 days, still the connection is not active. I might have called cust care around 10 times. Every time they say either it'll be done in 30 mins or with in 2 hours. Some of them say its billing issue and others say its activation issue. Whenever i ask them to connect to manager, they put me on a long hold and so i've to disconnect....
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — Connection disconnected without providing any reason.

 Thippareddy Te on May 18, 2016
My hathway account no is 1067657588 which is disconnected for no reason and from last two days i not able to watch tv.
Am staying at medahalli, bangalore and this area is managed by rajesh cable networks. I ve been trying to reach on all the numbers provided no response and also i ve personally been to office which was closed. I do not have any idea why it is disconnected and not sure the reason. One person said it is because of change in the packs and every one provides different info.
We pay promptly on month on month basis and we do not get any receipt but some times i receive...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Internet not working

 Narendra Jadon on May 18, 2016
Hi,
I've got hathway broadband connection and it got expired on 14th may but i made payment on 15th may. Since 14th may my internet is not working till date. When i tried to contact customer care everytime its busy. "please be online, you shall be attended shortly". But this "shortly" period never ends.
Its already 18th may. Now my internet should not expire on 14-15th june. It should after one month from the date its going to get fixed.

Thanks...
Complaint comments  Read comments [6]Complaint category Internet Services

Hathway Cable & Datacom — Worst services

 chitty11 on May 18, 2016
I am user of hathway from 29.04.2016. The worst experience i had faced in my life was with hathway. There was severe interruptions to my internet as well as speed was very less which is coming as less than 1 mbps instead of 40 mbps. They had charged us 2250 rs for 3 months but was not worth.
I had severe complaints to customer care, but did not responded well only i used to get false assurance. After that without checking and without checking hey sent me mails that the service tickets were closed blindly. Even i mailed them multiple times. I am called them daily but, there is no response...
Complaint comments  Read comments [9]Complaint category Broadband

Hathway Cable & Datacom — Unethical Behaviour and Extra Charges Incurred

 Riddhima Gohil on May 14, 2016
Dear Team,

I am based out of Surat and we recently got an Hathway connection 2-3 days back.

The Account is in the Name of Mr. Harin Gohil
The account no. is 1606345

While making the connection, the technical person drilled a whole into one of the main water lines of the house leading in to a major leakage.

When enquired to the person handling the connection Mr. Kamlesh (9099964158), he has completely disowned the problem without even resolving the same. No futher communication from his end has forced me to put it in writing.
Complaint comments  Read comments [9]Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Complaint regarding subscription

 Purushotham Gowda on May 13, 2016
Dear Sir/ Madam

My account no is 1152831 and my subscription renewal was on 4/5/2016 but i received a message from hathway on 29/4/16 stating that if i recharge on the same day i will be getting 1 moth subscription extra which has been confirmed with your customer care executives with the complaint reff no 16637085, 16632909 and 16658069, but now renewal has been done for only 3 months (4/5/2016 to 4/8/2016) instead of 4 months, i have complained about this to customer care executives and they asked me to wait for 10 days, am getting a messages stating my complaints has been closed...
Complaint comments  Read comments [4]Complaint category Internet Services

Hathway Cable & Datacom — Worst internet service

 shiva0092 on May 13, 2016
I am user hathway from last 6 months. The worst experience i had faced in my life was with hathway. There was severe interruptions to my internet as well as speed was very less. They had charged us 2700 rs for 3 months but was not worth.
I had severe complaints to customer but did not responded well only i used to get false assurance. Even i mailed them multiple times. From january 2016 i am mailing them but till date no response so by this we can judge what service they are providing. So i demand either extend my service or refund my amount. I have complete compliant details of sms that...
Complaint comments  Read comments [2]Complaint category Broadband

Hathway Cable & Datacom — Poor service from hathway cable service provider mulund west

 Vicky Mange on May 13, 2016
I have hathway cable at home and they discontinued all the english movie channels with out informing me and when i contacted them for the same there is very lame response from their side. It seems to be "we don't care" attitued from their side. I think it better to switch to other dish tv instead of complaining on deaf ears. Pathetic service provider...
Complaint comments  Read comments [13]Complaint category Utility Services

Hathway Cable & Datacom — Cheated and took money without providing any services...

 sohanshekhawat on May 11, 2016
I have took broadband connection from Hathway on 4th may. I paid amount in advance and after a week I have raised 3 complains with them about their services.
1. They did NOT give router as per plan. there executives are not picking up the calls or ignoring.
2. Internet is not working, sometimes it works but speed is damm slow.

I believe I have wasted my money. Its 3rd class services.. its my pathetic experience so far with Hathway...

Hathway means noway for me......
Complaint comments  Read comments [10]Complaint category Broadband

Hathway Cable & Datacom — Unethical behaviour from your team.

 madhu_shetty on May 10, 2016
I had an connection from Hathway and my account number is 1496931. On 7th of may internet connection went down and I was unable to get any connection. After that I called customer service to raise a service request. I was promised with 24 hours it would be up and working. But before 24 hours I received a message saying my ticket is closed. But my issue was not resolved.

I again called back same day to check why my ticket was closed without my issue being not resolved. So they gave me another ticket number informing it would be resolved with in 24 hours. So by this it been more than...
Complaint comments  Read comments Complaint category Broadband

Hathway — Regular ivr calls and sms making me frustrated

 gpragath on May 10, 2016
Sir

I took hatchway broadband connection and my validity period is upto 04.04.2016. from 20.03.2016 onwards I am getting sms and calls from hatchway stating to pay the renewal amount. I got 5 to 10 calls per day. then I called customer care and informed them that I am getting too many calls as it is prepaid if I want to continue I will pay otherwise not. and I requested them to avoid the calls and sms regarding renewal. still repeated. on 30.04.2016 n 01.05.2016 I got sms that my account no is deactivated from 01.05.2016. even to day I am getting minimum 2 calls and 2 sms which are...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Poor internet network and bad response by customer executive

 kiik on May 9, 2016
My account no. is 834765 . we are using this network from last 5 years. but we are facing problem from last 4 months . we daily called the executive of hathway. they said we try to solve u r problem till day of the end and next they we received massage from them that u r problem is resolved. But problem is same at the stage. No verification call from them.

Frequent disconnections

*Frequent network blackouts from 10 min to few hours without any notification

*Poor speed like less than 2 mbps though my monthly quota is not over

* they charged...
Complaint comments  Read comments [1]Complaint category Broadband

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