Hathway Customer Care

Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai City District
India - 400054

Customer Care Phone Numbers and Contacts

Phone:+91 22 2600 1306
+91 22 6662 3333
+91 22 6774 2500
+91 253 252 0330
+91 253 252 0310
+91 11 6165 6655
Fax:+91 22 2600 1307
+91 80 4122 8950
+91 240 248 8555
+91 240 247 0766
+91 755 276 0600

Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342


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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Hathway Complaints & Reviews

Hathway - No Refund On Disconnection

 Debjeet Debnath on Aug 3, 2015
Hello, I have raised a request to disconnect the Hathway broadband connection on Jun 24, 2015. It is already 1 month 9 days no one is taking the device back and nor refunding the Money back. I have been sending mail after email but no response from the Hathway. They gave me contact persons contact number to return, I did all possible things to send device back to them. Hathway is not even providing the office details for the same. Reported the same to Nodal officer of Hathway but all invain. you can reach me on 9741602022...
Complaint comments Read comments Complaint category Broadband

Hathway - Is not changing the current plan since 1 month

 aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa on Jul 31, 2015
We have a hathway broad band connection. Our previous plan validity expired and have 700 unused balance in our account. We have called several times (more than 20 days) the hathway customer Service but the guys in same are not changing the plan . They are creating a new request every time and closing it before solving the issue. Each time when called we got a reply that "Your request is on priority it will be solved in a while and our engineer will call you soon " but none of the two happened....
Complaint comments Read comments Complaint category Internet Services

Hathway - Poor broadband services/technical team do not exist/no support

 samadhan tutors on Jul 30, 2015
Hi, This is regarding Hathway broadband services poor technical and support system. We applied for a new connection on 7th july 2015 and it was activated on 8th july. We paid 3077/- Receipt no-7958 as advance payment for three months vide cheque number 000262 Andhra Bank dated 7/7/2015. The connection was activated on 8th July 2015.The experience for the few days was good, but we started facing frequent disconnection problem in the services after a week. Whenever the Hathway broadband was not working we switched over to MTNL connection, so we didn’t took the fault seriously. Previously we...
Complaint comments Read comments Complaint category Broadband

Hathway Set Up Box - Setup box channels de activating

 jafferyaamm@yahoo.in on Jul 26, 2015
My hathway box card No. 000057439101 was purchsed one andn half year back but since last sic month all most all the channels were edactivated and cable operator stating that we have get the set up box recahrged. My cable operator is Absa Cable operator Jahanuma Hyderabad-500053.My home address is Syed Asgher Hussain Jaffery H.No19-3-40 Jahanuma Hyderabad-500053 Telengana. Kindly advise what action to be taken further to get acivated all te deactivated channels. At present only 40 channels that regional can be viewable earlier it 200 plus....
Complaint comments Read comments Complaint category Entertainment and Recreation

Hathway - No refund

 Sachin K Vijayan on Jul 25, 2015
My name is michael. . . I disconnected my hathway broadband and they took my modem and didnt get my refund back. . I have been wasting my money calling the customer care for so long and the are giving the same stupid reply. . Plz give my money back other wise you give me no choice other than to file a case to the consumer court...
Complaint comments Read comments Complaint category Internet Services

Hathway - Issue with the need to login every 8 hours in hathway account

 AmeyaKulkarni on Jul 24, 2015
Hi, I am having lots of issues with the constant requirement to login to the Hathway account . I have senior members in the family who are not very convenient with this system. Request you to provide me with the option of static IP as suggested at the time of taking Hathway connection. If this issue persists I need to close the account in the future. Request your support and cooperation in resolving this issue. Regards, Ameya Account : 1375028 Mobile : 9970185693...
Complaint comments Read comments Complaint category Broadband

Hathway - Non Activation of account

 Shridhar Baddur on Jul 24, 2015
My account recently got suspended on 01/07/2015. Hence I asked the customer care guys to gimme just one month plan as I was planning to shift to different locality. However I made the payment of 930/- on 06/07/2015 at 12:35:35. However it is still not activated. Worst part is whenever I call up to CC they say my payment is not reflecting. I raised the concern then had few email conversations, sent the online receipt of payment. But still no luck. The last email from the executive says that my customer ID is wrong. This is a lie because If its wrong then how the details of mine associated with the...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Continuous tripping of log in page - member id 1338547

 E.J. Sarma on Jul 24, 2015
i took a broadband connection in may 2015 .however i am totally unhappy with the way their connection works. the connection is never stable. and trips .
the logon page on 24 online keeps tripping all the time forcing relogin.and when i type in the ip address in google it says only ie 5 and above is combatible
multiple devices also do not work

while i just plug in tatadocomo it works in any d evice

i will submit the complaint to every possible site
and urge users not to buy hathway...
Complaint comments Read comments Complaint category Computer Software

Hathway - No Service

 mena123 on Jul 23, 2015
Hi I live in a PG in Koramangala and since 10th July there has been no service. There are total six TVs in the PG but the cable doesnt work in only one TV. It shows a message "please call Your Cable Operator Hathway Office to Subscribe to this Channel (4)." When called customer care they said call your cable operator and when I called cable operator they not only denied it but also spoke very rudely. And its been more than a week since i called your so called hathway people, but they are not ready to listen. Is this the kind of service you people provide to all your customers?...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Third class Customer care Service and Techical Team is just not doing anything !!!!

 surendramishra on Jul 23, 2015
Dear Team, From 6 July 2015, My broadband connection taken from Hathway is not working. On weekdays I didn't have time to call the Hathway customer care and take the current status on my complain. I used to call them in the evening or night to get the status. First few days whenever I called them, they use to say some technical problem is there and our engineer will visit to your location tomorrow and problem will be rectified. Next day no one comes to my house from Hathway. Again when I call to Hathway customer care they say the same things. This continues to next 10 days. On 11th day...
Complaint comments Read comments [2] Complaint category Broadband

Hathway - Hathway sales & billing Executives Cheat people

 HemantS on Jul 23, 2015
I have been registering complains against bad network (I dont get connection for 5-6 days in a row) in my bldg and wanted to disconnect the network but got a call from the billing team (Sandeep yadav) and was told that they were extremely sorry and would take care of the issue as it was under their control and also give me extension of service which would pay my loss incurred in past cycle. I was given a number 7506344605 and 02228787893 to get an update of extention and register direct complaint in case of further inconvenience and was asked to pay the amount for renewal, now I dont have any...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Customer Service and Techical Team is just playing with customers Pain

 piyukh on Jul 21, 2015
Dear Sir, I am Piyukh, a software professional at Bangalore. I am writing this email to inform you that for past few weeks I am facing continuous issues with my Internet Connection taken from Hathway. Most if the time I work from home for my oficial works which are extremely importan for me. Several times I have launched my complains, but NO action has been taken yet. For last copuple of days I was literally begging towards those people while in customer service call saying please please either tell me how to terminate this connection of send someone to visit my place to fix my issue. On each...
Complaint comments Read comments Complaint category Broadband

Hathway - Poor connection,No action after multiple complaints

 Pritish Shingade on Jul 19, 2015
1.Internet connection is not fluent, every time we switch off device it takes 2-3 days to connect 2.complained customer care about it they said an engineer will come but no one came (its been 4 months) 3.went to pune kothrud office but no one is keen to help...even called our sales guy instead of solving issue he asked us to get new connection...
Complaint comments Read comments Complaint category Internet Services

Hathway - Big time cheaters, Loss of your money

 Praveen20139 on Jul 18, 2015
I have taken this connection a month back. Hardly their network connects. If you call customer care they will not provide you any assistance. Simply they say there is a technical issue and will be resolved next day. Next day it works for 1 - 2 hrs and again it gets disconnected. I did a great mistake by selecting Hathway Broadband. They are big time cheaters. Their network is pathetic and it gets disconnected every time. When we call customer care they give wage answers and will not work on resolving the issues. More over they speak to you bluntly if you ask for time lines. They are cheating...
Complaint comments Read comments Complaint category Broadband

Hathway - New Internet Connection

 moses cardoz on Jul 17, 2015
Name - Moses Marcos Cardoso
Mobile number - +91-8698861950

I have booked internet connection hatchway wiring is done of my connection hatchway company people have not given me my internet connection and logings its been 5 days now if I don’t get my connection by tomorrow I will take action against company and guy who took money
The guy who came to take money his name is daif khan phone number is - +91-9594930590...
Complaint comments Read comments Complaint category Internet Services

Hathway - Payment was debit from my bank account, but does not reflect in hathway account!

 Jigar Ashar on Jul 17, 2015
Please note that my account no is 1015697, I have hathway plan Superblast 50Mbps 30GB postpdU, which has a FUP of 30 GB, since I had utilized all my 30GB, I had made a top-up of Rs 562 for 10 GB from hathway website "http://payonline.hathway.com/" using my account credentials on 12th July 2015, the payment was succesful and the amount was debited from my account (RS 562) for the described plan! Now, when i was redirected to the hathway page, the page showed that the transaction was not successful. I had lodge this complaint to hathway customer support on 022-67134600 and they registered my complaint...
Complaint comments Read comments Complaint category Internet Services

Hathway - Hathway Service Installation Problem

 Girish Kumar chellangi on Jul 17, 2015
I have paid the money to hathway to provide internet services on sunday ( 12. 07 .2015 ) The executive promised the installation will be done on sunday it self ..acording to their SLA with in 48 hours installation should be done and provide the internet service. But they did not provide the service till now ( 10:30 AM 7/17/2015 ). I have been following up with hathway customer care from the day i have given the money . I even dropped lot of mails to hathway nodal officer i did not get even callback from hathway. Even the executive( Abhinav ) who collected the money is also not even picking up my...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Internet connection issue

 ps12345 on Jul 17, 2015
Hello, My account number is 629678. Since last 10-12 days my internet connection is disconnected. I have lodged numerous complaints also discuss with your technical support engineer who has promised to visit on Saturday and then on Tuesday(14 July 2015) but no one came to visit to resolve the issue. My office works gets disrupted due to internet issue. I have never experienced such a pathetic service from any service provider. I almost called 15-20 times to call Hathaway call center but problem is still exists. I am not able to understand why my problem is not resolved still after so many...
Complaint comments Read comments Complaint category Internet Services

Hathway - 1st 3 months SUPERB..Post this, jus does not work

 ca.ekta on Jul 15, 2015
We have taken Hathway internet connection with 50 mbps speed and were extremely happy with the speed and uninterrupted net..however, to our suprise, post 3 months, when we paid next instalment-the internet did not work even for 5 days, out of 30 days...It wud work for hardly an hour or so in the entire 24 hours and that too most of the days it does not work..We have tried calling customer care also almost every alternate day, but nothing helps resolve the problem.. One time, we are told-that the server is down and at other time that the executive will call back...Out of 30 days which consists of...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - regarding shifting

 Sumit Sadh on Jul 12, 2015
i have applied for shifting before 1.5 month and after 15 days of application internet wire was setup in my office but no engineer have came till now to configure . i have called many a times at your office ( 0261-6696100 ) and i was told everytime that engineer will came in 1-2 days . i am fed up with your poor service, kindly help me . customer id no -1259121 customer name - sumit sadh m- 9825281626...
Complaint comments Read comments Complaint category Internet Services

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