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Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:+91 22 2600 1306
 +91 22 6662 3333
 +91 22 6774 2500
 +91 253 252 0330
 +91 253 252 0310
 +91 11 6165 6655
Fax:+91 22 2600 1307
 +91 80 4122 8950
 +91 240 248 8555
 +91 240 247 0766
 +91 755 276 0600
Allahabad

Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342

Aurangabad
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Hathway Complaints & Reviews

Hathway - Refund no reply

User
 sardeep sidhu on Jul 3, 2015
Dear Concern I have been using Hathway Broad band service at Ghaziabad Indrapuram address is 201, b2 first floor gyan khand 1, Ghaziabad. I have shifted my residence from Ghaziabad to dwarka and requested to refund the amount because I always pay the complete amount for a year and using this connection from past more than two years. I have register a complain with call center in the month of march'15 and asked them to pick the instrument which they have picked on the 31st march and I marked hathway a mail confirming them that, we are disconnecting the service and march will be the last month...
Complaint comments Read comments Complaint category Internet Services

Hathway - POOR INTERNET SERVICES

User
 TAJINDER SINGH 9911 on Jul 2, 2015
Hathway Internet A/c No. 1282502, we hereby inform you that we are totally dissatisfy with your Services of INTERNET. my Internet was installed on 22nd of Feb 2015 & since the next month of installation we are facing regularly Internet problem(connectivity Problem), Since we doing complaints on regular intervals but the outcomes of the complaints was same. it starts working for few hours after service by your engineer and then again shows link down. I made the advance payment for 3-Month plan. But from the 1nd month itself the Internet connection started breakdown issues, I have registered...
Complaint comments Read comments Complaint category Internet Services

Hathway - Poor service of Hathway Cable Internet connect

User
 rahulsood on Jul 1, 2015
Dear Sir, My name is Rahul Sood, our Hathway Internet A/c No.1286713 in the name of M/s Industrial Processors & Metallizers (P) Ltd. is not working since 20/05/15 it starts working for few hours after service by your engineer and then again shows link down. Our initial complain no is 12842271 dt 20/05/15. Since then we have done multiple complaints vide Phone as well as by email, but no solution has been provided. Regards, Rahul Sood For Industrial Processors & Metllizers (P) Ltd....
Complaint comments Read comments Complaint category Broadband

Hathway - No money refund and no internet

User
 yativenkat on Jul 1, 2015
I was using the 6-Months Unlimited plan of Hathway Broadband. I made the advance payment for 6-Month unlimited plan. But from the 2nd month itself the Internet connection started breakdown issues, I have registered a lot of complaints through mails and call-centers, but they failed to resolve the issue and close the issues without intimating to me. But now i have changed my location and they told that the area is not feasible to them. then i asked them for the refund.they are telling that they will not refund the money. i got the internet less than 2 months.i have 3 months of payment remaining...
Complaint comments Read comments Complaint category Broadband

Hathway - internet not access [Resolved]

User
 shreyfilms on Jun 30, 2015
i have hathway internet broadband...in surat... hathway ac no: 1358041... 35, suda awas...pal ...ne lp sawani... last ...7 day internet not access...i complain hathway service...but not solve... now i call ...but not recieve my call......
Complaint comments Read comments Complaint category Computers & Accessories

Hathway - no connectivity since 1 week

User
 naimishpathak on Jun 29, 2015
im living in surat gujarat since last 1 week there is no connectivity of hathway broadband customer care number is always busy as usual when their internet is not working and nobody comes to phone to talk. even nodal officer is not taking phone calls from last one week i am having too much problems in my business. as my business runs on internet only. please do some needful steps against this arrogant company and their staff too....
Complaint comments Read comments Complaint category Broadband

Hathway - Payment done but not receiving new connection

User
 neha.libran11 on Jun 29, 2015
Hi, I applied for new connection, in the name of Neha Gupta, User id is : 95619 cheque number is 014560 Bank Name : ICICI Bank The executive who came for connection is not responding, and he has been consistently saying you will get the connection in two days. The name and number of the executive is Anand Chaliawala 9824449949 / 909971244 This is the service that they provide at the time of connection one can expect the service that they will provide after the connection....
Complaint comments Read comments Complaint category Broadband

Hathway - Change package and amount forcefully

User
 jaswinderkaushal@rediffmail.com on Jun 27, 2015
Dear Team, I am a Hathway customer since 2012, when I started I had taken the same quarterly plan and used to pay around 1250 then after two payments, they changed my payment to 1375 which I paid till 03/2013, and on next payment they stopped my internet connection and forced me to pay 1545 instead, I told them that I have not changed my plan then why are you charging more money, but they stopped my internet connection and forced me to pay 170 Rs. (in cash) to make it 1545 Rs. At that time they told me that earlier your plan was 512 KBPS but now it is 600 KBPS, to which I said "did I ask you to...
Complaint comments Read comments Complaint category Broadband

Hathway - Router Refund

User
 satish amrutwar on Jun 26, 2015
Hi My name is Satish Amrutwr. My hathway account no is 1105441. I have disconnected the hathway connection due to irregular service in march 12th. I took hathway router service. After disconnection when I called their agent Raju to come and collect the router he did not come. Everyday I used to call but each time he used to avoid giving some foolish reasons. After 10 days he came. When I asked him about the router refund he said I will get refund in form of DD after 15 days but when I took the router service he did not give me this DD information. After 15 days when I called customer care they...
Complaint comments Read comments [1] Complaint category Internet Services

Hathway - cable operator saying system down from last 4 days

User
 salims2810 on Jun 26, 2015
I am a user of hatway digital cable tv for the last six months my card no is 000046218350 which was running fine and on 24 June 2015 it displayed no message so while watching the tv it popup and i let complete, after the completion it never started till date, and as i have contacted the local vendor he tooked the setup box for two days and after one days he replaced with other set up box for temperory purpose but without sun network, but the cable operator says due to system down he is unable to update it, do look in to the matter. cable operator -- sanjay contact - 9833544012 regards salim 9892389281...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - regarding 3 + 1 offer

User
 karthik773 on Jun 26, 2015
This is karthik. my hathway account no:1238217. As i got a call from hathway customer care on 20th decumber 2014, they told me that if i renewl the hathday internet they will give 3+1 offer, so i have paid amount to hathway through cheque no:0001. i got internet till 23/06/2015 midnight . I had called hathway customer care for 30 but they are not giving correct response.but till now my account is not activated....
Complaint comments Read comments Complaint category Broadband

Hathway - bad service and response

User
 Mysoreharish on Jun 26, 2015
Account no. : 1346924 Name: HARISHA City: Bangalore I kindly regret to tell that I am facing a lot of issues everyday with hathway broadband service. From the day of taking up connection there is issues. I have spent a lot for calling the concerned people than paying for connection. One complaint they take more than 48hrs to correct it. It's like a mental torture for me everyday giving me tension. i am a senior journalist and internet plays a important role in my everyday work. For all the issues faced by me there is not alternate from hathway broadband side. I have lost all my patience. Is...
Complaint comments Read comments Complaint category Broadband

Hathway - setup box

User
 mohdshareef on Jun 26, 2015
I am a user of hatway digital cable tv for the last six months my card no is 000124264375 which was running fine and on 21 June 2015 it displayed a message in which there was clearly written that "PLEASE DO NOT TURN OF THE SETUP BOX " IT IS BEEN UPGRADE so while watching the tv it popup and i let complete, after the completion it never started till date, and as i have contacted the local vendor he tooked the setup box for two days and after two days he told us the box is dead you have to purchase the new one. It was not a hardware fault from the customer side it is a fault of software through...
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Hathway - False Promises and irresponsible customer care

User
 Chaitanya Sagar on Jun 24, 2015
I contacted hathway for new broadband connection on 06/02 and got details from sales representative. I have finalized your 10 MBPS plan with 40GB FUP and based on promise given by sales representative, after FUP, the speed should be 2 MBPS ( I checked multiple times with sales representative on post FUP speed before taking connection) but I hardly touched 0.8-0.9 MBPS any time. I got hathway connection on 06/04 and with in a week all 40GB got exhausted (this is a unique case, I am using broadband from past 5 years and could not recollect a single instance apart from this case) and I contacted...
Complaint comments Read comments Complaint category Broadband

Hathway - please don't opt Hathway it's pure waste of money

User
 Preetham Patnaik on Jun 22, 2015
This is Preetham, unfortunately i had to opt my ISP as Hathway. i opted for 50Mbps plan and i hardly get 10 Mbps. When we call for technical assistance they come up saying everything is fine from our side. are we stupids to give fake complaints.please guys i've lost all the money i paid. you don't do such a mistake Hathway get me back after 11.30 AM tomorrow. i need an explanation on this issue. S.Preetham +919059605968 303, venkateswara layout, BTM 1st cross, SG palya, 560068. A/c no: 1363124 User_id: preetham_2971993...
Complaint comments Read comments Complaint category Broadband

Hathway - Internet services

User
 Sirisha Gaddam on Jun 22, 2015
We are using Hathway broadband prepaid connection. Most of the times internet will not work.And it always have connectivity issues.it will work for minute and frequently it disconnects.We called nearly 10 times and response provided by customer service is very bad. They dont know the problem at all. Many times, they will answer the call and keep it a side.We are paying nearly 1200/- per month. Still service is very very bad. This multiple times but response from customer care is always same and very irresponsible....
Complaint comments Read comments Complaint category Broadband

Hathway - inconsistent speed.

User
 Preetham Patnaik on Jun 22, 2015
this third time i'm complaining.. the speed is very incosistent it is changing from time to time. just in a span of 15 mins the speed has declined from 40 Mbps approx to 14Mbps.getting fed up and feeling helpess. note: please call me only after 1pm. every time i get a call when i'm in work and unfortunately we can't call back to that number....
Complaint comments Read comments Complaint category Broadband

Hathway - FREQUENT NET DISCONNECTIONS AND PATHETIC RESPONSE OF CUSTOMER CARE

User
 MARIRS on Jun 22, 2015
This is Dr S SRIRAM from Hyderabad with Hathway BB AC.NO.1338512. I have got Hathway BB installed on 15 th May 2015 with 3 months package costing me Rs 2920/-. It has hardly been a month since installation, repeated net disconnections are bugging me .Recently there was a net disconnection on 19th of June 2015 since 4 pm in the evening. I have raised a complaint on 20.06.2015 with no.13159312 with a promise that the issue will be resolved in 12 hours. To my utter shock i received a SMS on my mobile on 21.06.2015 stating that the complaint has been closed. How can my complaint be closed without resolving...
Complaint comments Read comments Complaint category Broadband

Hathway - fake propaganda

User
 Preetham Patnaik on Jun 21, 2015
i have recently opted hathway HD stream 1 plan - 50Mbps with FUP of 30GB. they promised at least 40 Mbps bandwidth but when i perform speed test it shows only 25 Mbps. its all fake propaganda they do. when they cannot provide 50Mbps then why to advertise and cheat. i seriously repent having opted hathway. at nights its very horrible it just showed 6 mbps bandwidth. this my earlier complaint which is not yet resolved.i really don't understand why companies cant do just for what customer has paid....
Complaint comments Read comments [1] Complaint category Broadband

Hathway - not giving service

User
 amitamu on Jun 21, 2015
i was using hathway digial tv conection in south extion and when i moved to kishangarh (vasant kunj) so i called to cc and asked the kishangarh service provider so they give me 9810657520 so when i called to this no, he refused give the service on my location after that i am callin again and again in hathway cc but they are giving same no and cut the call, so now i am looking sevice or they refuend the set up box money. regards amit 9999912690...
Complaint comments Read comments Complaint category Other

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