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Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:+91 22 2600 1306
 +91 22 6662 3333
 +91 22 6774 2500
 +91 253 252 0330
 +91 253 252 0310
 +91 11 6165 6655
Fax:+91 22 2600 1307
 +91 80 4122 8950
 +91 240 248 8555
 +91 240 247 0766
 +91 755 276 0600
Allahabad

Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342

Aurangabad
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Hathway Complaints & Reviews

Hathway Broadband Services - No connection

User
 Syed Tahir on May 28, 2015
My internet has stopped working from the last 4 days and even after repeated attempts to call the customer service, the issue has not yet been fixed! This is probably the millionth time I'm facing this problem and the only reason I'm using their connection is because the other service providers do not have feasibility in my area! On every call I'm told that it will be fixed by evening but ofcourse it's Hathway so it is not fixed. I hope the person reading this takes action and fixes this as soon as possible. I would like a refund for the number of days my internet has not been working!...
Complaint comments Read comments Complaint category Broadband

Hathway - worst customer service

User
 5raj5 on May 27, 2015
hathway executive received an amount of rs.2250 on 22nd may 2015 from our home at saidabad colony near water tank, hyderabad, telangana assuring that you will get an internet connection with in a day, next day onwards when i tried to contact hathway executive he is frequently disconnecting my phone and didnot provided internet connection, i informed this matter to customer care of hathway to my surprise they always say with in few hours you will get call back but till now i didnot received any call from hathway employees nor internet connection is not installed in my home. very poor and worst customer...
Complaint comments Read comments Complaint category Internet Services

Hathway - new internet connection

User
 5raj5 on May 26, 2015
hathway broadband internet service executive has received money of rs.2250/- on 22nd may 2015 promising me that you will get connection with in a day but till now i didnt received any call from hathway team though i repeatedly given complaint to hathway customer care, complaint number:12885396, payment receipt number: 469073....
Complaint comments Read comments Complaint category Internet Services

Hathway - Not Installing Cable distributor is misbehaving

User
 surender badesera on May 26, 2015
I was your existing customer having card no 000051588341. Now I have changed my residence from one operator to another. from friday they are amking excuse and not installing my connection. I have paid you not donate you. why you are not installing my connection. if you are not installing ther eis a lot of company who provides cable connection. take away your box from me and give me my money at once. Already I have waited for 4 days now no more. If you will not pay I will go to consumer court and Heathway company have to beer all lossed due to these kind of operator. Operator No is : -8447472588...
Complaint comments Read comments Complaint category TVs

Hathway - enforcing us to take higher plan which is not required

User
 arvindmakati on May 26, 2015
MBPS: NOPT. Account #: 1285496 MTS Location: Poonam Nagar, Andheri (E). Package Subscribed: DS 50 MBPS US / HD 1 STREAM 50. Plan Commenced : 28th Feb 2015. ( for 3 months ) Plan: Unmilited 30 GB ( 10 GB per month ) / 50 mpbs / 512 kpbs Expiry of Plan: 27th May 2015. Paid Rs. 1800 /- All inclusive for 03 months. ( Rs. 600 /- per Month ) Sub : Reply to your Renewal Call. Dear Sirs, Three Months back when your Officials had approached us with their Proposal to market your Internet & Cable TV connection business in our Twin Tower CHSL comprising of 150 Flats + Shops, We including...
Complaint comments Read comments Complaint category Broadband

Hathway - Speed ans connectivity

User
 ranjithreddym on May 26, 2015
My Name is Ranjith. My User Id: 1307671, I purchase HATH WAY broadband 3 months offer with 1675.00 Rs From May 2015 on wards we are facing issues while using HATH WAY Broadband. After 7 pm on wards net unable to connect services, if I called to customer care they said signal issue.We have 3 connections in same building. They knows signal issue but why they are giving connections, this is completely cheating. In adv. they are offering 50 mbps but i am not getting that much speed. I called customer care so many times. still issue is present As per my experience Hath way is the No.1 worst...
Complaint comments Read comments Complaint category Broadband

Hathway - Not received refund even after more than 50 days- Receipt Number- BLRISP/ 36691, Name-Prasanna Parvathaneni, Contact Number- 9538426060

User
 prashant.1704@gmail.com on May 25, 2015
Hi Team, I have applied for Hathway Brodband new connection and paid Rs- 6738(6 months plan) on 5th April 15. After two days the representative Bhusan told that in your area we don't provide Brodband connectivity and thus we will refund the money. Later he asked me to wait for 15 days as refund processing will take some time. I tried to reach him many times but now he is not picking the phone. I have called the Customer Care number -08040161616 and they created a ticket - 12548713. Every time I call them they ask me to wait for few more days saying Billing team will contact you. But so...
Complaint comments Read comments Complaint category Broadband

Hathway - not received connection broadband

User
 amirth prasad on May 25, 2015
Hello Hathway, I took Hathway broadband new connectioN and i paid Rs. 3500- for 3 months. THEY TOOK money told me that i will start your broadband internet within 2 days but still no one has come and WiFi connection is not yet activated. Customer care doesn't receive the call. Marketing officer is not responding. Feeling pity on myself for choosing Hathway. If a new customer is facing this issue...then I don't about existing customers...!!! They don't even lift our calls. has been more than 40 days now.....
Complaint comments Read comments Complaint category Broadband

Hathway - Regarding internet usage.

User
 sarath Nath on May 24, 2015
Hello, My internet account no is 1300275. We have taken 3 months package connection from Hathway Internet Providers on 19 march 2015.First month they provided average service and from second month on wards problems has been increased.The 50 mbps speed is trash and the 20GB data is consumed with in 5 days only though we are using internet for browsing only not for any downloading.We are trying to ask them about internet problem but they are not given proper response and saying your 20 GB usage is done.We are totally disappointed with these company(HATHWAY).They are cheated badly and we lost...
Complaint comments Read comments Complaint category Broadband

Hathway - Regarding cheque

User
 Harish Jangeer on May 21, 2015
We have decided to choose Hathway Broadband connection. Santhosh Pandit (mob-9619600844) from Hathway Collected a cheque of Rs. 1685 for three month subscription on 24-4-2015. Till date (almost one month) neither the connection is provided nor our cheque is returned. This person, Santosh is making excuses and not even picking our calls. Worst service provider. We are now planning to move to consumer court.this is the response Hathway give to their consumer. My contact no.9769496162...
Complaint comments Read comments Complaint category Broadband

Hathway - disturbance in tv channels

User
 kritika raghuvanshi on May 21, 2015
from last four months, we are getting disturbance while tv, and while complaining, the service isn't prompt. after repeatedly complaining from last month, the response is not worth. evening before yesterday when we called mr. jay(09826641143) he was rude, and did not behave properly. moreover, when his senior's phone number was asked, he was rude enough to claim his mistakes and asked to repair the set top box by the senior himself. our problem is still not solved and there's disturbance only after 15 minutes of switching on tv and continues further. all the channels behave in the same manner. the...
Complaint comments Read comments Complaint category TVs

Hathway - Annoying behaviour of Cable Operator

User
 riva sinha on May 20, 2015
Hello All, Please take this complain very seriously. I am a resident of Munnekolala, Marathalli, Bangalore-560037..Every 2-3 days there will be an issue with Cable coonnectivity and so many times we have called this Cable Operator asking to check the problems but they always be rude, we thought of making good rapport so that they should atleast show some respect and have the issue resolved. Today also, there is no connectivity for cable when I called they told me to wait for 20 minutes which happened three times and after that they started banging the phone on me. I called the Headoffice Bangalore Shree...
Complaint comments Read comments [1] Complaint category TVs

Hathway - Dissatisfactory Service by Hathway

User
 Dammy on May 20, 2015
I paid Rs. 2581 and and subscribed to Router for 1 month and their sales guy came for paymnet very next day and application form. But they took 5 days to set up the connection and in the mean time i requested them 6-7 times for early connection but they did not take care of it. On top of that after 6 days they established the connection, i used it for 2 hours and on next day when i started using the net, the router failed to reply. It was giving me error (Limited Connection), so i again logged the complaint and customer care representative informed me that their engineer would visit and sort the...
Complaint comments Read comments Complaint category Broadband

Hathway - Regarding usage of my Account

User
 RiaM on May 19, 2015
I m a resident of Mumbai.I use hathway wifi with the d-link router. My hathway wifi account no. is 1063813 it is registered on the name of Ria Marwaha. My wifi plan consist of 10 GB downloading with 50 Mbps speed and further as i cross my FUP limit my speed gets downgraded to the speed of 512 kbps. I face problem regarding my usage every time due to which my speed gets downgraded and i have faced this problem many a times. This month that is from the 1st May 2015 to 9th May 2015 my account shows a usage of 5GB which i havent used and after the use of more 5GB my speed will be downgraded. ...
Complaint comments Read comments Complaint category Broadband

Hathway - Cancellation of service

User
 Supriti Bagaria on May 18, 2015
I m very upset with the bad serveise of provision of channels. the hathway servisw provider in mysore is not responding to the calls nd has cancelled almost 80% of the channels We expect a quick response or else we would prefer to change the digital connection...
Complaint comments Read comments Complaint category Society & Culture

Hathway - Internet Broad Band Fake

User
 smamit27 on May 18, 2015
Hello Hathway, I took Hathway broadband new connection on 16th of May 2015 and i paid Rs. 2400/- for 3 months. Suresh (marketing Department) come and told me that i will start your broadband internet within 24 hour but still no one come and WiFi connection is not yet activated. Customer care doesn't receive the call. Marketing officer is not responding. Feeling pity on myself for choosing Hathway. If a new customer is facing this issue...then I don't about existing customers...!!! They don't even lift our calls. I will add both the name and number who is responsible for it.Please take action...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - More monthly charges

User
 Karthick123456 on May 18, 2015
Hello, Initially they said, we have FOUR PLANS in Hathway cable, which is start from Rs 150. But now they are telling that each month you have to pay RS 300 or RS350. Which is NOT acceptable for middle class people. They are cheating people by giving attracting offer initially for 2 months and then they show their original face....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Account not activated

User
 Kiran9405 on May 16, 2015
I recharged my Hathway account no : 1041621 on 16 May 2015 at 9.30 AM . I got a confirmation SMS stating that my account will be activated in 4 hours. Even after 6 hours my internet was not activated.I called up customer care to get an update, they told me that they have checked with their technical team and issue will be resolved in 1 hour. After 2 hour issue was not resolved and they registered my complaint no:12806789 and told me in half an hour my problem will be resolved. After half n hour also issue was not resolved, I called the customer care again they said it will be resolved in an hour....
Complaint comments Read comments Complaint category Broadband

Hathway - worst service, abusing operators , overcharging, no response from operators end

User
 Saswati Chatterjee on May 16, 2015
my self vishwanath chatterjee using card no 000052097185 . we 100 families r very much frustrated with the service provider of our area. even we forced to lodge a complain to the CONSUMER FORUM ... DOCKET NO 412409508515. After contacting several times to the operator they r not at all solving our problem. they are charging us money but not giving the channels we supposed to receive. many of the channel showing lock code 4. where these channels were available to us previously and still available to some of our neighbors who is using hathway. while contacting over last six seven months the representative...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - SETUP BOX EVERY TIME PURCHASE NEW . WHY WAS CABLE OPRATOR SOLVED THIS PROBLEM

User
 Jitendra Vijay Ghadigaonkar on May 16, 2015
Dear Sir/Madam, My old cable connection & cable oprator payment issue that was my hathway cable disconnect. We will change my rent room i want old setup box used to Hathway cable. this oprator told me give me a noc letter. we will told him i will pay my old blance payment why are puchase new setup box. Setup box details -: C900011500072321, NDS NO- 5944627726116914, hATHWAY CARD NO- 0000 4309 7658. Please help me no one gime me anser properly. Regards Jitendra...
Complaint comments Read comments Complaint category Computer Hardware

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