Hathway Customer Care

Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai City District
India - 400054

Customer Care Phone Numbers and Contacts

Fax:+91 22 2600 1307
+91 80 4122 8950
+91 240 248 8555
+91 240 247 0766
+91 755 276 0600
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Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342


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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Hathway Complaints & Reviews

Hathway — Broadband services

 salman ali syed on Oct 5, 2015
Dear Sir, I am a user of hathway broadband services.I had taken services of hathway broadband from 29th august 2015.My problem is that some important websites are not opening such as gmail, yahoomail, facebook, youtube.Technician came and checked the connections.He said that everything is correct and there is a problem in the backend.I made a call to ur executive he said to me that it is a problem from mumbai and he said to me that with in 2 days they will solve the problem.now it is 23rd day still they are not solving problem.I called them regularly but their answer is "with in 24 hours we will...
Complaint comments Read comments Complaint category Broadband

Hathway — Internet Speed Goes Down after 6PM

 yogesg_b1 on Oct 5, 2015
This is the complain about Hathway Broadband Internet Services, Aurangabad. I have encountered since past 4-5 days that from 6 in the evening to 7 in the morning, my internet speed goes down considerably. I tried to call their customer care but sometimes, I get the recorded voice that says their number doesn't exist. They didn't even bother to check on their website and update phone numbers. One more thing is that I can't even attach 500 KB file in my mail. The upload speed also came down drastically and I haven't been able to attach any file in my mail since a week now. My account no. is...
Complaint comments Read comments Complaint category Broadband

Hathway — Disconnection of service even after payment

 ashokpat999 on Oct 5, 2015
this is too much that the hathway disconnects the services even after payment of amount well within time. I was told that disconnection is automatic whereas payment updating is manual. funny. this has been happening every time whenever the bill is paid, causing inconvenience to the consumers. I have been complaining to call center, they simply say it will be done in an hour. i use the services on Sunday but sunday it self the services have been disconnected and more than 24 hours still nobody to listen. will somebody look into the attitude of hathway?? cust id- 1245482...
Complaint comments Read comments Complaint category Broadband

Hathway — Poor internet service and Customer support

 rahulkj on Oct 5, 2015
A/C no: 1191758 Name: Rahul Jaiswal. I have been using your service for around 6 months from now. The service offered was pretty fair compared to the other service providers as i am not a regular user of Internet at my place. But during the past 10 days i had to suffer the worst experience as a consumer. I had planned to work from my house for few days but the temporary service and ill mannered replies from the staff destroyed the minimum expectation to my needs. i tried calling 'n' number of times to your service centre in kandivali east as well as local customer care. but it showed...
Complaint comments Read comments Complaint category Broadband

Hathway — Issues setting up new connection

 anjani mishra123 on Oct 4, 2015
Hello, I am ANJNI MISHRA, We took a hathway broadband connection yesterday, i.e 31st Sept, 2015 in poonam sagar complex, mira road-east. Details of connection are : Account no : 1443315, Sales Person details : Name : aswin/sagar Contact : 09619600978, The problem is that, hathway guys are unable to set up the connection . Hathway guys are not able to provide the set up my new connection. During the time of collecting money they called me 10 times, and in case of issue you guys raise your hands. Our 3 months subscription money is with Hathway and I wish you guys to resolve the issue by today itself,...
Complaint comments Read comments Complaint category Broadband

Hathway — Refund of unused internet

 harresh on Oct 4, 2015
Dear Sir I had a Hathway internet connection @ my Res in Charkop, which I renewed around 14th July 2015 for 3 months payment made was 3464.00. CUSTOMER ID : 1194239 For some reason I had to shift & I bought a new flat at Vishwadeep Heights, KT Soni marg, Off Link Road, Mahavir Nagar, Kandivile west. I had asked for transfer of my existing account to the new address but was informed that this particular Building Hathway connection is not available. I had my Modem & Router surrendered on July 25th 2015 for refund of deposit & refund of Unused Internet Plan, I was asked to wait for one month. I...
Complaint comments Read comments Complaint category Internet Services

Hathway — Less connectivity fraudegy

 patruni sastry on Oct 3, 2015
Hello There, This is really sad and painful when a consumer leaves you. However, I am here to put a notice to your concern the loss and Hassel I have faced from past few months or this can be said as since I choosen hatway for my home network. I enquired the very person multiple times whether they have a good connection or not because outages cost heavy for me. I was consoled that the place where I live has good connection so I choosen hatway. From the same week I was facing continues outages in my location, putting my quires point to point 1.For the first week, the gateway of the modem...
Complaint comments Read comments Complaint category Broadband

Hathway — Internet Speed

 Korada Srinivas on Oct 3, 2015
I paid a money for3months. But in the middle fo the first month net speed abruptly decreased. I raised a complaint in the customer care in 2 weeks back. But they did not resove it and at the same their behavour with is rude. They neglected the complaint. Every time i have to call and they said they will send the person to the hoem. But they did not come. It was repeatedly hapens to me....
Complaint comments Read comments Complaint category Broadband

Hathway — No network connectivity and poor service

 sujatanaik on Oct 3, 2015
We as customers using ur broadband connection would like to know that what is the problem with the netWork connectivity. we r facing d problem every now n then. I can understand there can b some technical problem, but every alternate days? What does it mean? how does ur technical team work? Earlier from the Office v were provided the technical head no. Of goa. Mr. Milind. But whenever v cal him he dnt have any answer for it. So hence forth whom should v ask Or not to ask?...
Complaint comments Read comments Complaint category Internet Services

Hathway — Broadband connectivity

 SPPunmia on Oct 3, 2015
Last month when our bill was due we complained about the slow internet speed. The collection executive explainer to us another high speed plan for our needs. We found it suitable and upgraded our plan. However ever since the new plan started we have been noticing that out of our daily usage of 8-10 hours for about 6 hours the modem has no connectivity. We got our router changed to check whethere that is the reason, however still the problem persisted. Apparently in exchange for providing internet speed at reasonable rates they cut off your connectivity for hours to not allow you to use your...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway — Incapacity of Customer Service to get my Internet working.

 vaibsiitg on Oct 3, 2015
My internet automatically stopped working on 22 or 23 September 2015. On inquiring in customer care I was informed that my account has been deactivated (Even before the bill payment date). I asked them to restore my internet as a lot of my work depends on it. Various replies I got from the customer care was: 1. Wait for 2 hours. 2. Wait till morning (If I called in evening) 3. Wait till Evening (If I called in morning) I got a call from Hathway billing department on 26 September informing me that my bill date is on that day (26 September). In hope that paying the bill would make the...
Complaint comments Read comments Complaint category Broadband

Hathway — Fraud Company

 Raj Ha on Oct 3, 2015
Hathway is charging me for 50MBPS and providing less than 20MBPS. This is 8 Block, Koramangala, Bangalore. I have written to them and called them many times, yet, no response from them! Their support line is not a toll free number as well. Every time I call them, I end up wasting at least 20 Minutes and 50+ rupess from my account. Account ID: 1437014. Complaint: 14363460....
Complaint comments Read comments Complaint category Broadband

Hathway — Broadband connection

 khokon kundu on Oct 3, 2015
Dear sir I am using hathway broadband connection from last 3 month. I have paid 3100 for 3 month for 30gb 50mbps. From last 3 month almost it was not worked for more than 1 month. After 3 month i have not recharged for renew but this people called more thn 100 times to renew and assured me i will not face any problem. The day i have recharged its not working and almost 5 days over every day im trying to reach this people customer care no., technical asst. number but no one replied me . plz help me ....
Complaint comments Read comments Complaint category Broadband

Hathway — Poor service

 Mangesh Patil 49 on Oct 2, 2015
Dear Mangesh... Account Number : 1238609 I have been availing Hathway Internet for a month; and its been largely a forgettable experience. Maybe Hathway thinks I am a child so I need parental control. Maybe that is why everyday after 9:00 pm; Internet goes down. I tried to switch the plan to 2mbps; however was told that it can't be done mid way of a billing cycle. So I am stuck with 512kbps plan which works slowly than 2G mobile network I was using 4 years ago. Last night n night before that; I called customer care 4-5 times, however never once I could speak to you technical "EXPERT". I...
Complaint comments Read comments Complaint category Broadband

Hathway — Internet service

 Swathi Kobbanna on Oct 2, 2015
This is the worst network i have ever seen . Such a reckless customer service.it is cheating customers very badly. This is a type of scam.the internet services are worst . In a month, atleast 20 days the net connection shows connectivity problems. This stupid hathway is cheating customers. And the customer care executives are also very rude and reckless towards their customers. Iam reporting this complain with lot of frustation. Atleast now wake up and solve our net problem . It is costing around 20 rupees for one customer service call ! Stupid network and worst services . Dont fool customers like...
Complaint comments Read comments Complaint category Broadband

Hathway — Very Poor service

 Guna1970 on Oct 1, 2015
Very poor service but had to depend on them as there was no other service providers in my locality, they take an average of 24 hours to attend to complaints, and complaints are very often, an average of 1 complaint per week. They disconnected for non payment one day, I was their customer for over a year and had made payments within the due date and this time I had plain forgotten about the payment, I did not get even a reminder call and they disconnected, I made payment the same day I got disconnected but they took 3 days to restore back the connection. My account id with them is 1120035. I...
Complaint comments Read comments [1] Complaint category Broadband

Hathway — Issues setting up new connection

 PrashantB007 on Oct 1, 2015
Hello, I am Prashant Bhosale, logging a complaint on behalf of Vijendra Singh. We took a hathway broadband connection yesterday, i.e 31st Sept, 2015 in Veeranpalya area of Banglore. Details of connection are : Account no : 1443812 Complaint no : 14341422 Sales Person details : Name : Vijay Contact : 09739655155 Hathway Technical Person : Contact - 8722931354 The problem is that, hathway guys are unable to fetch the connection from nearby society named MindSpace Apartment to our society called Sri Krishna Apartment. Due to this silly issue, the connection is not being setup. Hathway guys...
Complaint comments Read comments [1] Complaint category Telecommunications

Hathway — STB

 tanveer93 on Sep 30, 2015
Model cisco 3410dvb
Cisco pid - 3410 - hath - k9
Cisco tan - 74 - 10607 - 01
Mfg date - 20133007

S / n - fcbcxpmxl
Mac_ 18550f323e46
This is all i know about my box please activate it
My name is tanveer ahmed
Mobile - 9700258285
Address - 207, hill view apartment, mj colony moula ali - 500062...
Complaint comments Read comments [1] Complaint category TVs

Hathway — Worst Broadband Service & Cheap Customer Service

 Sarvajeet Singh Bhatia on Sep 30, 2015
Hi, I am sarvajeet singh. My hathway customer id is "928209". I have using hathway internet service since last 3 year. Every two month some problem with regarding net issue. From 22 sep'15 i am unable to use internet service. 100 times i have calling in hathway customer care No. 011-46085777 but no one executive are tell me exact solution expect We have frustrated of such type of services so we have decided to close one Number and deposited full and final amount and close this number "928209" but customer care executive are tell me this is in process. Executive are also tell me i have no rites...
Complaint comments Read comments [2] Complaint category Internet Services

Hathway — Payment transaction not successful

 Vinaypatil24 on Sep 29, 2015
Sir, I have done payment of Rs.741 for Hathway Broadband on 27th through my SBI account net banking. But the payment was not received by HATH WAY. But the same amount was deducted in my SBI. Please see image attached. Please pay back my deducted amount....
Complaint comments Read comments [1] Complaint category Broadband

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