Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 8%
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1597
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307
+91 80 4122 8950
+91 24 0248 8555
+91 24 0247 0766
+91 75 5276 0600

Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
8%
Complaints
1597
Pending
387
Resolved
35
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway Cable & Datacom related photos (183)

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Hathway Cable & Datacom Customer Care related pictures (183)

Hathway Cable & Datacom Complaints & Reviews

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Hathway Cable & Datacom — Service failed

 GaUrav ChaUre PaTil on Dec 9, 2016
This is to inform you... just 10 days ago i subscribed broadband internet service but from last 3 days service is not working.when called to customer care just they made entertainment..so bad experience..already i have made all money charges so no one is caring.
please solve my query..

A/C No- 1126684786

Name- Gaurav Chaure

Complain No- 07122016W247811

complain No 2- 08122016C3180

thank you,

Gaurav B Chaure
Mo.No- 92700 72143...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Im complaining about the service that Hathway provider is pathetic

 Preethyp on Dec 9, 2016
This is to inform you that I have opted for a new Account no: 1127619787; payment of Rs.2940 /- for 3 months made on 08th Dec 2016 at 2pm Please note that Mr. Yogesh - mobile no :9738508012 sales Executive of Hathway promised that the connection will be activated within 6hours. We were in need of broadband connection hence we opted for this network thinking it will be done.
To our surprise nor did the sales executive picked our calls or never turned up after that when i called up the customer service they are so irresponsible they just give us one reason stating they will check with their...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Lacs of bad service

 veertemple on Dec 8, 2016
I vaibhav Vishwakarma owner of Vision Earth Realtors had uing your Hathway internet Connection from 7/9/2016 In mid of October and November due to there technical issues we are unable to use there Internet Connection. We were requested a complaint against this and also visited in there office in Lower Parel as they committed that whatever's days you are unable to give service the same days you will give Extend days of using on my hathway account My Business is running on internet basis and i had suffered from a big loss i dont have any other connection.
Now my last date is over and without...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Inferior Broadband Services

 Sumeet Bhobe on Dec 7, 2016
I have availed of Premium high speed broadband services from Hathway over a year ago. Athough I am paying for a high speed 10mbps unlimited data plan, i barely get 0.10 or 0.11 mbps speeds!

Hathway has gone about giving multiple connections to everyone in my neighborhood and their already dismal bandwidth has become non existent now.

i am a graphic designer and my livelihood depends on the internet-yesterday i lost an important client because i could not upload my presentation on time....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Downtime and poor support

 Toney12345 on Dec 7, 2016
Hathway is disconnecting the internet for maintenance very frequently, when talking to nodal officer (Mohan - bangalore 08069001777) he is claiming they have send sms to intimate the same (Which is false claim, no sms send). Internet disconnects very frequently i have to manually disconnect and connect the ethernet cable multiple times a day.

Pathetic service as hathway doesn't take complaint request claiming this is a known issue and the same comes under maintenance. They are not ready to extend the validaity (Down time of 24 hours) when payment is made/taken for uninterrupt service...
Complaint comments  Read comments Complaint category Computers & Accessories

Hathway Cable & Datacom — Updated wrong plan - 1103277116

 NagaAjayP on Dec 6, 2016
Hi Team,

This is regarding the wrong plan update against my Hathway Broadband connection. I’ve requested for the plan change recently and billing team has suggested 3 plans Thunder1, Thunder2 & Thunder3.

On 2nd Dec 2016 billing team called me and did that plan change to Thunder1 which is 50 Mbps speed and 60 GB data, post-paid plan that costs me around approx. 1108.00/-(rupees per month). However, today(i.e. on 6th Dec 2016) customer care confirmed that I was in Thunder2 plan, Not sure how was that done.

Need help to get this issue fixed. I’ve the...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Internet

 Rita Kukreja on Dec 6, 2016
1452874

installation on 17-12-2015 plan for 6 months.

next renewal should be 16-6-2016.

renewed notice in april 2016.
deactiviated before renewal complainted.

renewal date should be as per rule 16-6-2016.

customer is faulted not for updated by customer care complainted
or bill department for renewed paid online by customer.

from above what is result of report

all mistake is done by hathway co. not by customer

so what should customer do due for non faulty but have...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Hathway Cable & Datacom — Hathway Digital TV Failed Payment Not Refunded

 Harsha P on Dec 5, 2016
Hi,

I have tried recharging my Digital TV account which failed multiple times in Novemeber. I contacted Hathway about failed payments and they said it would be refunded . I contacted them again after 20 days providing proof of credit card statement showing that payments were not refunded and they stopped responding. After multiple complaints they keep closing my complaint saying refund has been initiated but they stop responding after i provide them proof that the refund was not received. I have escalated to nodal officer who is also not responsive. I doubt if there is a nodal team...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway — Internet connection

 satish puri on Dec 4, 2016
Hi I have paid amount rs 1794 in advance on 3/12/2016 to hathway broadband for new connection. I requested a request in hathway broad band and his sales person visited at my place for quotation and as he suggested I have made payment and he committed to me that he will get install internet connection on 4th Dec 2016 but on 4th Dec when I called him his manager tejinder received the call and said that there are no feasibility to provide connection at your place. Now I am feeling cheated and due to this false communication I am in loss of 15000 rs. So please make a serious case against them get provide...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Service cut off soon

 Vedaantsingh Pardeshi on Dec 2, 2016
You people can cut off the service on time but while setting up a new connection, you punctuality goes down the drain. God knows what bullshit time delays u do. We got our connection 10 days later than the day we paid our bill. And according to that our plan was suppose to go on till 5th December. Why was it cut off early ??? Isn't it ur concern to give the connection on time and take it on time ???
I need my plan to be extended asap. Enough of the bullshitting around....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Refund

 Maneeta Guleria on Dec 1, 2016
Its been a month that i still have not gotten my refund.I did online recharge a month ago and money got deducted from my account but my channel still didn't get recharge.I called customer care so many times. First they don't answer ur calls and then take so much time to resolve the issue.and everytime i call, some other person answers and i have to tell my problem over and over.I have wasted my money more in calling hathway.I was told by 3-4 customer care person that i will get refund in a month but didnt even get call or message from hathway. hope by complaining i will get my refund soon..thank...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Continuous unpleasant experience while dealing with hathway cable services

 nidhimalhotra on Dec 1, 2016
I am highly disappointed to express continuous unpleasant services which i am receiving through hathway cable providers.

Summary of the incidence :
->i have made a six months payment against my hathway cable services covering 22th oct'2016 till 22nd april'2017
->there have been some changes in the pricing of the services post my payment and it started with respective vendors effective 1st nov'16
->there were quite many channels which were disconnected without any intimation like 407 (Zee q), 408 (Disney junior), 140 (Star movies), 804 (Discovery turbo), 277 (Ndtv...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Broadband unreliable. poor customer support follow up

 Sandeepchhabra on Dec 1, 2016
Took a hathaway broadband connection a year ago in noida. Got fed up of its unreliability in a month and stopped using it.

Committed the same mistake a month ago. It's completely unreliable. A technician comes and wastes my time with no result. I think they have a basic server issue.

Don't get stuck in the three month plan. They will never give a refund....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Not allowing to change the connection to postpaid or downgrading the plan

 NikunjBhore on Nov 29, 2016
Hi!,

I'm a Hathway customer with Acc. No. 1109935963 & requested Hathway Call Center to either downgrade my existing Broadband plan or convert it to Postpaid plan from existing prepaid. Both the things were denied by the customer care claiming it as a Hathway policy. Any consumer should be allowed to choose plan from the available plans of his choice at any given point of time which Hathway is not allowing....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Customer care giving false promise

 siddhesh joshi on Nov 27, 2016
I have been facing connection issue from last 1 month.
called local and customer care they just keep saying restart your modem all time. for that i unplugged my wifi router. so direct connection will give maximum speed.
My plan says 2 mb for 10 gb data usage and after that 1 mbps unlimited.
and while if u take a test online it says - 700- 800 kbps.. WHY??

called customer care.. he took my complain... after few hours i got a message.. my complain was take off as problem is solved.

But none customer care person helped / nor any thing change in my...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Internet issue

 NeerajChandel on Nov 25, 2016
My account no 1119619671 with Hathway @ Noida .

It has been a more than a week facing connectivity issues and still not been resolved. I have called up number of times to rectify the issues but they ignore the fact that I have no connectivity and provide no solution just that it will be resolved in few hours and after that they close the issue.
Over and above that they do not extend the days for which service remained discontinued.
It has been pathetic services and fraud way of making money.

Service ticket no opened :
w109329
c4756
c9624
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Service renewal delay even after payment is done

 Aneeth Siddaiah on Nov 24, 2016
This complaint is regarding the hathway broadband service.

We have made two payments in the month of june (7th june to be specific) both were failed. But the service provider confirmed that both the payment received. The recharge was for 3-3 months. Since we paid twice they were suppose to activate the service for 6 months. They have not initiated any refund from their side for the extra payment we have made and told us that they use if after 3 months for the next billing cycle. The amount was visible on the hathway portal for us.

But after 3 months, in the month of...
Complaint comments  Read comments Complaint category Telecommunications

Hathway Cable & Datacom — Renewal

 Vikasji on Nov 24, 2016
Inspite of giving screenshot about the confirmation given by Hathaway employee name Sujata falaskar from sales team that I will be getting 3 months plus 15 days on renewal which I have done on her confirmation in August then also I am getting sms from Hathaway that my account will expired today.
It is a clear act of cheating and misconduct and I will be taking a legal action and will also complaint to national consumer complaint board online if I am not given15 days extra from today as promised by Hathaway.

I have received and sms from Hathaway that my account is expiring...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Not issue Bill of Monthly Subscription for cable Tv Connection

 pramod4357 on Nov 23, 2016
Dear Sir,
I have 3 complaints to company about issue bill for monthly cable tv connection
but no action taken by Hathway Cable co. & his service provider (agent)
Docket no. 07112016G909806 dt. 07/11/16 about Issue Bill
Docket no. 12112016G958110 dt. 12/11/16 about Issue Bill & Channels blocked
Docket No. 14112016G975747 dt. 14/11/16 repeat above two complaints

No action taken up till in this matter.
Please see the matter.
Thanks...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway — Cancellation of Hathway broadband

 Mr.A on Nov 23, 2016
Initially when i bought the connection i paid a deposit of Rs.1800 in that 800 was my first month rent and said that the remaining 1000 i'll get when i disconnect the service
i used the service for nearly 3 years now due to the poor strength / signal i'm no more interested in continuing the service i said the hathway people to deduct my current month rental / outstanding from my deposited amount of Rs 1000 but now every day i'm getting call from hathway to pay my bill......
Complaint comments  Read comments Complaint category Broadband

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