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Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:+91 22 2600 1306
 +91 22 6662 3333
 +91 22 6774 2500
 +91 253 252 0330
 +91 253 252 0310
 +91 11 6165 6655
Fax:+91 22 2600 1307
 +91 80 4122 8950
 +91 240 248 8555
 +91 240 247 0766
 +91 755 276 0600
Allahabad

Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342

Aurangabad
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Hathway Complaints & Reviews

Hathway Cable Service - TECHNICAL PROBLEM NO CABLE SERVICE FROM 1 MONTH

User
 sterlingajay on May 2, 2015
AM CONSUMER FROM BANGALORE FROM PAST ONE MONTH THEIR IS NO CABLE NETWORK WHEN I ON THE HATHWAY SETUP BOX IT SHOWS TECHINICAL PROBLEM I HAVE TRIED TO CONTACT MR.MANJU (HATHWAY WAY CABLE CONSEN PERSON HE IS NOT EVEN RESPONSING AND FROM 7 DAYS HIS NUMBER IS NOT REACHABLE WE R FACEING MAJOR FROM PLEASE TAKE THIS COMPLAINT VERY SERIOUSLY AND TAKE A SERIOUS ACTION MY DETAILS AJAY KUMAR (9620212285) HATHWAY CARD NUMBER(STB 000074634809) THE CABLE SERVICE PERSON DETAILS KANTHI ENTERPRISES CABLE TV MR .MANJU NEAR RAMA TEMPLE EJIPURA BANGALORE MOBILE NUMBER-09880681868...
Complaint comments Read comments Complaint category Broadband

Hathway - Not providing The services properly when i took the connection it was like the best internet in my city.

User
 Tauheed Naviwala on May 2, 2015
Im facing packetloss issues from 10 days but i called them and i asked why am i getting packetloss issues they said they will check in 1 day i called them 2 days ago and the 1 day was over no one assisted me. 2nd day i called they said 1 day again. and this is freaking shit. why would i pay for shit stuffs they never solve the problem till 5-6 days...
Complaint comments Read comments [2] Complaint category Broadband

Hathway Cable TV - Cable not working

User
 Nagarajan L on May 1, 2015
Its 4 days now since my cable TV went blank. Have called call centre multiple times. Replies have ranged from 1. System down, cannot check details 2. System upgrade call after 1 hour 3. Complaint logged, technician will come home in few hours 4. Technician must have come, hasnt he come? The status as off now, no fix...CABLE STILL BLANK. This in spite of me identifying the problem and updating them multiple times that its a very simple fix. Problem identified by me is that, the cable connection from the junction box into my house has been removed from the junction box. Technician just...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - No Service

User
 rgvny on Apr 30, 2015
Hathway broadband Bangalore has not been providing service for about 3-4 hours everyday. I have been regular in calling to their customer service, however everytime it has been told to me that there is a maintenance being carried out. This has been a daily practice and now, they have started to put my calls on hold for 20-25 minutes and then disconnect the call. They are not even ready to reimburse the maintenance time, which ideally should be. Their supervisors are one step ahead and does not even attend my calls. My account # 1262950. This is the most pathetic service I have come across so...
Complaint comments Read comments Complaint category Broadband

Hathway - Did not even install the broadband after taking money

User
 jktheultimate on Apr 28, 2015
I took Hathway internet two days back. They said they will install the wiring and router in 24 hours. But they did not show up at all. I tried calling the person who took the money and also the customer care, but they are not even bothered to lift the call. My bill ID is HYDISP/459473. Please help me with the issue to refund back my money. Thanks, Krishna...
Complaint comments Read comments Complaint category Broadband

Hathway - Did not install the network even after 2 days of taking full money

User
 jktheultimate on Apr 28, 2015
I took Hathway internet two days back. They said they will install the wiring and router in 24 hours. But they did not show up at all. I tried calling the person who took the money and also the customer care, but they are not even bothered to lift the call. My bill ID is HYDISP/459473. Please help me with the issue to refund back my money. Thanks, Krishna...
Complaint comments Read comments Complaint category Broadband

Hathway - Service Disruption

User
 Ayon Majumdar on Apr 27, 2015
My customer code is 1307181. I have been a victim of poor service from Hathway Broadband for quite few days now. When I took the connection they said that the service is good but after few days the connection stopped because they say the check I provided bounced due mismatch details on the cheque. I insisted them to send a person to my home to collect the money in cash but nobody came at all. I kept calling that day for more than 3 times but still they said that somebody will come in the evening but still no show from Hathway. The next day somehow I managed to do an online payment but still the...
Complaint comments Read comments Complaint category Broadband

Hathway - No Internet or Poor Internet connection for the past 7 days

User
 ParthaSarathy G on Apr 27, 2015
Hi Sir, My Account Number: 1119466, I am facing internet problem from the past 7 days, either it is a poor connection or complete disconnect, I am calling to the customer care daily, every-time they are telling that the issue will be resolved in 24 hours, 7 24 hours are done but the issue is not yet resolved, I had called 9618569250 - Srinivas almost 20 - 30 times on 27th - April - 2015, either he will tell that the issue will be resolved in 30 mins or he will not pick the call or disconnect the call, same with 8790107766 - Vasu. Please improve the staff to give better customer experience...
Complaint comments Read comments Complaint category Broadband

Hathway - Unable to Upgrade Service

User
 Harsh N on Apr 27, 2015
My uncle took an annual plan of Speedway 1 in Mumbai (plan was activated in March 2015) and when I advised him the benefit of a better plan he wanted my help in calling the customer care (CC) to upgrade the plan. So I called the CC number and spoke to an executive by the name Vivek. I requested him to upgrade the plan to HD 2 Stream and told him that we are ready to pay the difference for the upgrade. To my utter surprise I was told that is not possible! I was told that if I wish to take that plan I will have to forgo the amount paid earlier! Considering it's just been over a month and we have a...
Complaint comments Read comments Complaint category Broadband

Hathway - Worst Broadband netwotk, don't ever think of hathway.

User
 Kishore Kandra on Apr 26, 2015
i am kishore from Hyderabad my hathway account no is 1225299 i never seen such a worst broadband network like hathway before, previously i used airtel and beam they are very good but hath way is worst, it was frequently disconnecting. in a day at most it will work for 4 hours out of 24 hours, in a month you will get internet hardly 15 days only. and hathway don't have any toll free number for customers. that to it will take 10 min to connect and they wont resolve the problem mostly i never seen such a stupid customer care executives. i am extremly disappointed with hathway. i am not satisfied...
Complaint comments Read comments Complaint category Broadband

Hathway - Worst service ever

User
 hajidarbar on Apr 26, 2015
I have been Hathway's customer since last 5 months, My experience was worst !!! The internet goes off again and again everyday !!! My acc # 1053956, the promising speed is 50 Mbps, but what I get is just 1 mbps, and after the limits are crossed (fup) speed lowers to 1 mbps, but that gives me around only 50 kbps, I have registered many complaints, I call them regularly regarding this but what reply I get is u should connect your pc directly thru lan to get the 50 mbps what the hell? Also when asked why on wifi so low speed, the reply is as number of devices connected is 5, speed gets divided, 50/5...
Complaint comments Read comments Complaint category Broadband

Hathway - internet speed downgraded before using FUP data

User
 Kalva Krishna Kishore on Apr 25, 2015
> Hi, > > My Account number is 1234697 my billing cycle is from 18th of every month to 17th of next month. > > I have received a message from Hathway on 21st of this month stating that I have been utilized 100% of the FUP internet and the speed will be downgraded. I have raised complaint with number, 12549988, which was raised on 21st of this month, which was not actioned till now. > > On the same day I have check my usage and wondered that I have used only 7 GB and more 13GB left in my account even though my net speed is downgraded. > > Immediately...
Complaint comments Read comments Complaint category Broadband

Hathway - Worst service and lowest speed.

User
 YogeshKakde on Apr 24, 2015
I am facing lot of issues with the hathway broadband. Right from getting the connection to not getting stable connection or speed which was promised. I raised a request for getting the connection, same day I got a call and the person came to my place. I asked him to check everything before committing anything. He said he can give a connection by next day 6pm. Only on that condition I gave him the money and documents. Next day I was waiting for some one to come and fix the connection but no one came till evening then I tried to call the guy who took the documents and money (Anil). He didn't pick...
Complaint comments Read comments Complaint category Broadband

Hathway - WiFi Router money refund

User
 gowrish on Apr 23, 2015
I got fed up with Hathway services and finally requested for termination nearly 2 months back. Now, you guys are neither turning up to collect the wifi router nor refund my amount. Its been more than a month now... no response even after multiple complaints. Your customer executives are reckless and saying after we have raised a complaint and no one is giving the ticket number and seniors email ID or contact number. Because they are worried about their job. I take this opportunity to update you that the response that I got from Hathway is pathetic and that forced me to terminate the connection and...
Complaint comments Read comments [1] Complaint category Internet Services

Hathway - Internet Speed Goes Down after 8 PM

User
 yogesg_b1 on Apr 23, 2015
I own a Hathway broadband Internet connection in Aurangabad since few years and never got such problem. But since a week, I am experiencing a problem with my Internet speed. After 8 in the evening, my internet speed goes down very vastly. And as their office closes down in the evening, I can't get any help from them because no one is there to pick up the phone at the helpdesk. The speed goes down in the night and when I look for the speed in the morning it has came back. I require my internet at night because most of clients are from other countries and I can't communicate with them properly with...
Complaint comments Read comments Complaint category Broadband

Hathway - kyc not submitted

User
 koripelly on Apr 23, 2015
My cable operator not sending hathway kyc form last few months. Iam not seen lot of channels main problem is operator is postpone the issue. Several times I call the Cable operator land line no.040-32908957 & Mobile No.9959573463, but there is no response. My Address Thanks, K.Venkat Ram Reddy H.No.17-1-391/47 Plot # 172, 2nd floor, Subrahmanya Nagar Colony, Near:Sai Baba Temple, Hyderabad - 500 059 Telangana Ph # 09849354880 HathWay Box Detail N/S :FCBCQZQSR MAC : 18550F290C85 Kindly check and resolve the problem ASAP....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Hathway braod service totally unreliable and cheating and looting the customers with its poorest service

User
 ShravanKumar Raju on Apr 21, 2015
Service has become unusable. dont know when the service works.. totally unreliable. either Hathway should die / stop giving the worst service. TOTALLY unfair. customer service number also doesnt work. what a stupid service that you are giving? dont you feel shame? Shit can be given better value than your broadband service. Check your network performance in hyderabad for last 4 months. you will realize Hathway greatness. you will be amazed to see how many times your pathetic system is down. shame on you. dont cheat people with cheap mindset and cheap service. better die than looting the customer....
Complaint comments Read comments Complaint category Broadband

Hathway - improper service of cable tv

User
 ashish bade on Apr 20, 2015
I live in aurangabad maharashtra.i am custmer of hathway tv since 2014.but it was continuous problem in its service regarding picture quality and signal strength.by complaining again and again i am totally tired now.no one take care of comlpaints....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Activation of Set Top Box (2 nos)

User
 skorlepara on Apr 20, 2015
I have shifted residence in Hyderabad. My cable operator suggested that I need to update KYC with Hathway to activate both my set top boxes. My cable operator and myself have sent several e-mails to Hathway. However no action till date. Details as below. Set top box number: 0000 2560 6773 Customer name and address: K. Srinivas, V-21, Vaddepally Enclave, Vivekananda Nagar, Kukatpally, Hyderabad 500072, Mob No: 888 600 1044 Network name: Sunrise Cable Networks Operator name: B. Dhamodar Rao OBRN code: 1077737974 Set top box number:0000 3108 8776 Customer name and address: K. Srinivas,...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - COMPLAIN Account number 1249051-(Internet)

User
 seema manjappa on Apr 18, 2015
Dear Hathway, This is my last try to retain the service. I am VERY VERY upset with the service provided to me one of the worst customer service i have ever received. The day hathway people spoke to me, they came and collected half of the amount and advised me that i can pay the rest online, however next day installation was done, but the guy who helped with installation dint not guide me exactly as to how a WIFI should be used and as well he had forgotten to give me WIFI cabel. I had issues operating my laptop because of which i was unable to use it fir almost 2 months after so many...
Complaint comments Read comments Complaint category Broadband

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