Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 8%
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1407
COMPLAINTS

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

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Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts



Additional info
Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
8%
Complaints
1407
Responses
371
Resolved
26
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway Cable & Datacom related photos (148)

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Hathway Cable & Datacom Customer Care related pictures (148)

Hathway Cable & Datacom Complaints & Reviews

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Hathway — Money Refund

 pramanickswarnali on Jun 29, 2016
I have subscribed to Hathway Broadband by paying Rs. 2250. However due to building internal wiring problems The cabling couldn't be done and our landlord is also not permitting us to do external cabling. So I asked for refund from Hathway but they are not providing it and harassing me.Kindly help. My Hathway Account Id is 1107481817 and I am also attaching my payment receipt....
Complaint comments  Read comments Complaint category Broadband

Hathway — Hathway broadband internet - no connection

 k3yurshah on Jun 28, 2016
I had taken a hathway connection for rs. 4, 484 which was supposed to get started on 24th june. Despite follow-ups, the connection is yet not active i. E. On 28th june.

I have got a receipt for my payment, installation is done and they have started my billing of account number 1107680595. Complaint filed with them - 26062016w17212.

On asking for a refund, mr. Mayur of their call center says you will only get back a part of your money i. E. The deposit and not a full refund. The internet hasn't worked for a day and they are scamming the customer by not giving a refund!
Complaint comments  Read comments Complaint category Broadband

Hathway — Fraud-no internet connection after full payment

 Akuser on Jun 26, 2016
The company took a full payment on the sopt for internet connection one month ago and there has been no setup till now. The concerned technicians harassed me by not picking up phones, promising times and not coming up for the connection set up. The company did not respond to any complaints filed online through their customer care, they said online refund is not possible u will have to vist the head office, upon visiting the head office they said they can only give refund by online methods or bank transfer. It has been more than a month that i have suffered due to this company. The customer care...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Broadband service

 deeppuri on Jun 26, 2016
My broadband connection (Account no. 1600868 - deep puri) is out of service since last sunday. Till thursday i was not even able to log a complaint through your contact number 67134600. After entering account number on ivr and confirming, call gets cut automatically. Thereafter i had to file a complaint with the nodal officer on thursday, jun 23. Some lady called me next day and i narrated the episode to her. She said she will call me back after checking with the engineer. Nothing. Next day, saturday june 25th, finally i was able to log a complaint in the system to which some executives came to...
Complaint comments  Read comments Complaint category Products & Services

Hathway Cable & Datacom — Speed downgraded in spite of not crossing the fup

 Darshan Hundia on Jun 26, 2016
My account number is 1273933. Every month my speed gets downgraded when i cross the fup limit. After i crossed the fup limit, at the start of my billing cycle the speed is never upgraded back until i make a complain that my speed has not been upgraded as it should be at the start of the month. Post i complain the speed is upgraded normally but the fair usage policy data is counted from the billing cycle date even though the speed was not upgraded on the same date. This time the speed was not even upgraded and i got no replied from hathway. The date of this incident is 24/06/2016...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable TV — Addition and removal of channels

 Rakesh Kumar Baral on Jun 26, 2016
Cable tv — addition and removal of channels

1 review
Ra rakesh kumar baral on jun 26, 2016
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Mark as resolved

I am a subscriber of your service from bhubaneswar, odisha since last july. Since last july you have not added any new channels on your network till now and you removed axn. So plz add some new channels like axn, colors infinity, toonami and many more on your network in our region.
Here is my details-
Account number - 1083430304
Account holder name - khirod kumar baral
Plz add the above mentioned...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway — Dumb customer service and pathetic website.

 d.dolakrishna on Jun 23, 2016
Hi,

My name is Dola Krishna. I have taken Hathway connection almost 3 months back. Connection will drop many times in a day. Now I want to recharge my broadband connection.

I am unable to login to my Hathway account from their website. If I click on Forgot Password, it is not recognizing my registered mail.

Usage will not been online. We need to call customer care, which is chargeable. I lost my patience with this worst broadband service provider.

I took 80 MBPS speed connection. Never I got that speed....
Complaint comments  Read comments Complaint category Broadband

Hathway — Wifi is too slow ( unable to access any websites, videos buffer a lot)- Seriously complete waste of money and time

 Bhavaj Ram on Jun 23, 2016
My internet speed is too slow. Am using a speed of 40 mbps and still when i browse any websites or a video it buffers a lot where in it shouldnt at this speed even after downgrading I still get a min of 1-2 mbps speed and still it lags.

I have been facing issues from quite a long time and even after a lot of complaints the issue wouldnt get resolved infact you people would close of the complaint stating that everything is working fine where in its not.

I have booked a complaint today itself and the tech asked to do a speed test and the results were intermittent but...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Not receiving cable

 garima_82 on Jun 23, 2016
I have 2 cable connections of Hathway cable at my residence in Ameerpet, Hyderabad from which one connection does not work 15 days in a month.Box no.MAC 34BDFA62AD7B in the name of P.R kedia.Mob no.9652048841, 9966441836
i have to keep calling the cable operator, the man to collects the monthly fee for the cable, but still the complaint goes unaddressed.Even after making the full payment my cable is not working for the reason that payment is not received
Please look into the matter at the earliest...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Regarding the services

 Arshiya Bajaj on Jun 23, 2016
Respected person,
We are your recent customers from vikaspuri new delhi with a/c no.1107211459.We were given false information regarding the modem and router as it was said that a router with double antenna would be installed but later a device was installed which had both inside.Secondly the connectivity is so poor that the wifi is not accessible in any other room except the one in which the device has been installed.Rather than solving the problem of the connectivity lame excuses are given I. E the connectivity is good but it is hampered by the doors in the house and if you want to use...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Hathway Worst service and cheating customers

 himakrishna on Jun 23, 2016
Hi, my account number is 1611486.
Hathway promised me a plan of 80mbps 100GB but I am getting only 20mbps speed and rarely 37mbps. I didn't receive bill also till now. I have called several times to area manager but he (Veerabhadram) talked very recklessly instead of giving the bill. He doesn't have good manners. Do whatever you want is the reply given by him.
After that I called to area sales team, they asked 2 hours of time to check but no response after that.
Later, I called to customer care couple of times and complained on bill and speed. They took the complaint and no...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Not giving static IP address for cctv camera functioning

 Neha1983 on Jun 23, 2016
My account number is 932560. For more than a year we have been using Hathway broadband connection. Last year we had installed cctv camera for which we had paid extra to Hathway to buy the static IP address. As i understand we need to renew the static IP address and are ready to pay for it. However no one in the call centre has any knowledge about this. Besides they are very conviniently saying we cannot provide static IP address anymore. Its been more than a month my cameras are not working and we are not getting any response whatsoever from Hathway team how to make this work....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Cable Connection

 rgupta0141 on Jun 22, 2016
Hi,

I am Rakesh Gupta, having hathway cable connection. MAC ID is 24767D78377A.


Hathway customer care is so irresponsible, i never thought. Even local ones services are faster than you. I made call to your headoffice, customer care, nodal officer continuously on 7, 10, 12, and 14th and explain that I have made the payment but for the last five months I never received any receipt also not get any sms. they told me that they will speak to local cable office and resolve my issue on the given number 9581900087 and 9581999980, but till now I didn't receive any update....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Internet not working

 Rkaur4 on Jun 22, 2016
Account # 1107288802
Took a new connection last week and it worked only for 2 days! Customercare says there is a problem in the area. Not sure when will it be fixed.
Before taking the connection, i had very clearly mentioned that i work from home and i cant suffer any outages. The guy who sold the package, one mr. Naresh from ameerpet, hyderabad area assured that internet will be available without any issues. Why sell new connections when they have issues in the area? He further said i can call him if i face any issues with the internet. However, he never answers his phone. Their only...
Complaint comments  Read comments Complaint category Broadband

Hathway — Broadband speed issue

 ramesh.venkataraman on Jun 22, 2016
The speed issue is very chronic. I have been having intermittent or no connectivity for my internet connection for the last 6 - 7 days. Last 2 days there is no connectivity at all.

Call to customer care does not resolve the issue and they connect the call to escalation team and put on hold for over 10 minutes and then the call gets disconnected (Apparently that is their setting) and no call back. Writing to helpdesk also has no benefit as they have been saying, i will receive a call from technical team but, that does not happen.

Ramesh...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway — Internet (upload speed) not working

 Ankur Best on Jun 21, 2016
From past 10 days. My internet (Upload speed) is not working. I called customer care many times. But all time they tell me to restart the modem but nothing happens. And after few minutes, a message receives that your problem has been resolved but no problem is solved. And they are not doing anything for my problem. Please solve this problem as soon as possible. Since i am not able to upload not even a single document....
Complaint comments  Read comments Complaint category Telecommunications

Hathway — Internet down

 Prajot Kulkarni on Jun 20, 2016
Hi team,

Worst service by hathway... From sat 18th jun 16 internet is down raised issue towards nodal desk but no use...

For solving this issue contacted customer care via calling helpline number they told me issue will be get resolved in 4 hours after 5 hours again contacted them they they will raise this also visited to hadapsar office they told till 8 pm you will get call from our side.. Today 20th jun contacted nodel desk and speak with swapna she told me they will do it but till now no progress..

Account number: 1100466460
Name: prajot kulkarni...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Horrible internet service provider total scam

 Warren Timms on Jun 20, 2016
The Hathway people delayed the installation of my internet service.
I bought a 50MBPS package with a 80GB limit on the 16th of june.
on the 20th of june they reduced my speed to 0.5MBPS and because i used 40GB of the 80GB package I bought

The staff is completely rude and inconsiderate & would just disconnect my call when I had a complaint

they would only provide me with 40GB of data although they sold me an 80GB package for 2200 rupees because "I bought the connection on the 16th and it was their company policy to give me only half of what I paid for"
Complaint comments  Read comments Complaint category Computers & Accessories

Hathway Cable & Datacom — Installation issue & bad support

 rahul_maha on Jun 20, 2016
I paid 3 month money for hathway broadband. I live in Vikaspuri Delhi 110018.

Sales guy which came, said connection is feasible.

But installation never happened. Modem guy was the only nice person I met, he came same day but found wiring missing. He proactively called wiring team and revealed to me that wiring is not possible, although wiring was crossing in front of our office.

I kept on writing mail to delteam@hathway.net & they kept on responding with a standard mail, that someone will be looking into it.

Wiring team never called me...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — NO internet connection from a week

 prerna luniya on Jun 19, 2016
Account number : 1102033974
Name : Prerna
Phone Number : 9035427289
Complain Number : 16062016w33171
Date of complain : 16th june 2016

From 7days i don have internet connection, when i called and enquired the customer service center told it was because of no payment. I gave then my receipt. RECEIPT NUMBER : 54083, date of receipt 7th april. PAYMENT OF 3800 done by cash. After presenting all such details, the customer service executive said the issue will be resolved in 24 hours. i called then again on friday and they said few more hours they are working....
Complaint comments  Read comments Complaint category Broadband

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