Hathway Cable & Datacom Customer Care
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 8%
Submit a Complaint

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai City District
India - 400054

Customer Care Phone Numbers and Contacts

+91 22 2600 1307
+91 80 4122 8950
+91 24 0248 8555
+91 24 0247 0766
+91 75 5276 0600

Additional info
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hathway Cable & Datacom related photos (167)

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Hathway Cable & Datacom Customer Care related pictures (167)

Hathway Cable & Datacom Complaints & Reviews

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Hathway — Regarding the very low net speed

 cs.ftw on Sep 24, 2016
I am very sorry to say but inspite of buying the pack of 50 mbps till 50 gb per month and then 2 mbps the speed i actually get is hardly 100 kbps.The download speed being very sad, makes it difficult for me to work on my projects and stuff.I request you to atleast provide the speed for which i am paying. please take a note of this as soon as possible.I will have to lodge a complaint in consumer court as against this, which wil be a trouble for me and alot more for you....
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — No response for the request made for the refund

 gtmsingh on Sep 22, 2016
Recently I have moved to some other place in Bangalore where Hathway was not accessible. I didn't knew about non-accessibility, and recharged my account for the month of Sept. After I made a request for refund I was reverted back once that they have forwarded my request to the team and I will get updated by them. This happened around a week back and still I have no updates whatsoever it may be. I sent 2 mails to them regarding this and also I asked them on tweet too, but no luck....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Hathway Cheating on FUP (Do not apply for a new connection look elsewhere)

 Vicky Rannaware on Sep 20, 2016
I have been loyal customer of Hathway for over 2 years now. Never had any issue with them and even recommended their services to other people.

Recently I upgraded my plan to a 40GB FUP plan from a 25GB. The old 25GB plan usually lasted for a month or at least for three weeks with my typical usage.

Now normally the 40GB plan should last me lot longer considering my usage hasn't changed a bit. My FUP gets renewed on 17th of every month. Today is 20th (time I'm posting this) and I'm already out of FUP. I use my data very carefully and I don't download any large files...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Hathway Broadband - Incorrect Billing and Harassment call for payment

 for_pawan on Sep 19, 2016
My Hathway Broadband Account number is 1273712. I converted it to Post Paid in March’16 and since then in every bill I have been charged “CPE Charges of RS 15” twice. I noticed this 3 months ago and wrote to jitender@hathway.net and rajeshp@hathway.net however haven’t got any reply till now.

Every month I used to get calls from the people reminding me about my payment due date (before the due date itself) and I use to mention about this. In reply the answer I used to get is that it would be fixed in next bill however it hasn’t been fixed till date.

This Month...
Complaint comments  Read comments Complaint category Broadband

Hathway — No internet ( technical issues)

 Lohith P on Sep 18, 2016
I'm using Hathway broadband from past one year . Starting 3 months there were no issues but in 4th n 5th month technical problems started, internet was not there, if it is there net is slow and every month same technical problem, I complained about that, no proper response . From past 7 days no internet, I complained it. Customer service they didn't respond professionally . I called them 20 times in 7 days they just tell remove LAN cable n put it once again then internet will be there for 5 minutes or maximum one hour. I don't want there service any more and refund this month payment ....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Not refunding payment amount after failing to provide internet connection

 Areeb Shaarique on Sep 18, 2016
Dear Consumer Complaints forum,

I approached Hathway broadband on April 9th in order to install broadband connection at my home. These cheats at the time of payment talked about so many goodies and said that the connection would be installed in a day or two. However as soon as the money was deducted from my account - a full 3800 rs the executives started misbehaving with me when I called. I waited a full 9 days for my connection but to no avail. Finally the executives said that they don't have permission to lay connection in my area. If they did not have the permission to lay cable...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Extremely poor connectivity and service: Ghatkopar West, Mumbai

 p14sumeetg on Sep 16, 2016
We got a 10 Mbps connection for 6 months in June and made an upfront payment of INR 13000. Now, every two-three days, we lose connectivity. Out of 2.5 months, the internet has not worked for almost a month. The technician's phone seldom gets picked up and if they do, they keep saying somebody will come to solve the problem. However, they want to come only on Sundays only because I have office from 10 am to 5 pm and they do not want to adjust their timings. I feel cheated as despite paying such huge amount, I have to use data from cell phone....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable And Datacom Ltd — Service not activated

 suryakant tiwari148 on Sep 16, 2016
After making prepayment for 1 month broadband service on 1sep2016, the service is still not activated as on 16.sep.16. Send repeated numbers of reminder on mail but they took no action.
Now i request for refund.
Hathway Ac no. 1102153222
Name suryakant Tiwari.
payment of rs 880 through cheque 448518, on 1 Sep 16.
Location kandivali west, Mumbai 67, maharashtra....
Complaint comments  Read comments Complaint category Broadband

Hathway Broadband Services — Wifi not working since 4 days

 krishna gandham on Sep 15, 2016
I have taken broadband connection and my Account no is 1601486 from Surat Area. I registered the issue at customer care - Surat, complaint no. is 17711329.
A engineer visited my house and checked the issue on Tuesday, he confirmed me that there is cable problem. And cable has to be changed. After that I had regularly followed up with the Surat customer care dept. They are saying that "they we solve the problem" is the only comment.
But no one has visited after that and only same comments from Surat customer care dept.
This a bad experience from Surat Hathway team.
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Internet too slow

 MayurPatil007max on Sep 15, 2016

I have subscribed for hathway 50mbps speed bt getting slow speed then 1mbps.. its been weeks i have subscribed for hathway 50mbps internet bt speed is too low compared to 50mbps, web pages are opening slow, applications are slowly downloading. If need more information you can mail me on below email id..


Below is hathway acc no,

Hathway A/C no: 1412609

Please help me to resolve this issue.

Mayur Patil...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Sarvice not properly

 howal_kv on Sep 15, 2016
My Name is Kuldip Vishwanath Howal My Card no 000132374836 last three months my cable service going on un regular. so many time i am complete your executive but they were not response.

i would like to you are help me

Best Regards
Kuldip Howal
mob:- 9821195763...
Complaint comments  Read comments Complaint category TVs

Hathway Cable & Datacom — Hathway Broadband Account Deactivated Account deactivated

 Prasanth VP on Sep 15, 2016
I am an existing Hathway customer A/C No - 1106026766
I have been using the service for almost 2 years. One June 6th 2016 while i was making online transaction I got error message and hence two times transaction was done. So for both transactions amount was deducted from my account. and there was no refund. When I checked with my bank they informed both the transactions were credited to hathway. But Hathway deactivated my account on September 9 2016. I have contacted customer care a lot of time and there is no response.

Please do the needful or refund my amount....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Cable is not available most of time

 santy san on Sep 15, 2016
Cable is unavailable in my area most of time, the cable operator doesnot pick up phone and does not respond.most of times he says that there is network problem in whole city.i am frustrated with this type of service.
in a day almost cable is unavailable in evening .error shown is
setup box is unable to receive signal. and this is not shown in my setupbox only, but also in all other neighbours of mine....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — No cable connection from 15 days

 murugan2667 on Sep 14, 2016
Service is very bad. Since last 15 days no connection is available. No one is earing my complaint......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Digital cable services through setup box

 arvees on Sep 14, 2016
I undersigned, C/O Mr Shyam Jugade flat no 101 Srinivas apartment, right Bhusari colony, off paud road, Pune - 411038 have a digital cable connection with set top box.They have been collecting quarterly tariff of Rs 915.To pay the amount we contacted their office several times in July 1st week on phone number 02065003031 who claimed that they will send the rent collector immediately. However nobody turned up for 2 days.After which we visited office to pay.The lady personnel there refused to accept the money but assured that she will send the personnel immediately.He did arrive on the same day but...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Hathway Wifi connection

 naveen.id89 on Sep 13, 2016
Dear Sir\ Madam,

We have planned to give Hathway wifi new connection. So we called the local Hathway executive of Doddathoguru, Electronic City Phase 1 to know about the plan details. He informed us for one month prepaid plan we need to pay 1035 Rupees per month including taxes and installation charge will be 570 Rupees. We made a payment of 1605 Rupees total on August 14th 2016 and we got connection activated on 17th August 2016. Within 14 days, that is on October first week we got mail from hathway to pay 674.76 Rupees before 13th August 2016 as part of post paid connection where...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Ridiculous Hathway branch in HSR layout Bangalore

 Vaseem9620 on Sep 11, 2016

I took a new connection but those HSR branch people gave an old Hathway setup box and just kept on extending the date to give new box. Whenever I asked for new box they always said next month. Now that old setup box has gone bad and now I asked a new box, so that lady in HSR branch is telling to buy a new again.

Is this the way Hathway performs in Bangalore. Ridiculous. Please provide me with a new setup box immediately (which is pending from so many months).

I stay in HSR layout, Bangalore....
Complaint comments  Read comments Complaint category Other

Hathway Cable & Datacom — Broadband service

 saptarshi shady on Sep 11, 2016
Took a plan of 50Mbps.. But the speed is very low..less than 1mb... Fake promising to attract customers...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Monthly Recharging

 Vivaswan on Sep 7, 2016
Need your help!

I “Vivaswan Nimkar” do have prepaid connection of Hathway Digital TV in Kothrud, Pune. My monthly subscription is 400 INR and my card details are 0000 7619 0172.

I am trying to recharge my cable subscription from last one and half month. I have given the monthly subscription amount to your agent “Navnath” (his Mob no – 9545939935) on 8th Aug 2016.
This is happening second time, even for July month’s subscription recharge he took more than 15 days.

Please let me know, it requires one month to recharge the Cable subscription....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Fake promise and haven't got connection yet

 Ganeshwankhede on Sep 6, 2016
Hathway sale executive came on saturday (3rd oct 2016) morning and gave commitment for installation till yesterday evening (4th oct 2016) collected all 3 months in advance.
Just because of commitment provided by your sales executive i gave all money and took work from home for 5th oct 2016, but after so much follow up and lots of calls no one has turn up for internet connection fitting till today : (

No one is responding to tweeter handle also : (

Finally called customer care support.
Below are details:
Cust. No : 11 1623 4371
Complaint comments  Read comments Complaint category Broadband

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