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Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:+91 22 2600 1306
 +91 22 6662 3333
 +91 22 6774 2500
 +91 253 252 0330
 +91 253 252 0310
 +91 11 6165 6655
Fax:+91 22 2600 1307
 +91 80 4122 8950
 +91 240 248 8555
 +91 240 247 0766
 +91 755 276 0600
Allahabad

Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342

Aurangabad
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Hathway Complaints & Reviews

Hathway - No proper service as described

User
 emr on Jan 29, 2015
Hi, I am a Hathway broadband user from past 1year. Almost after 6months of usage they prompt us to upgrade the net connection to 50mbps. Also they said we should pay for three months at once and we did. From that day onwards the Internet connection is not working properly and we are not getting Internet at all for many days. its been almost 5months. No service at all... We called the customer care number of times. But no proper response from the Hathway guys. We requested them to at least to extend the renewal time, they said its not possible. So request every one don't ever go for Hathway...
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Hathway KYC

User
 Shravan Kumar Pathi on Jan 27, 2015
My channels have been blocked for more than a month now..my cable operator does nothing ...I complaint over here ..nothing happens...I mailed to hathway ..they say they need some obrm code to activate.. when I asked my cable operator he says he doesn't even know what an obrm is...no help from anywhere...what's happening to hathway... common yaar ...u need to stop all this crap.....
Complaint comments Read comments [1] Complaint category Other

Hathway - Worst service support with respect to speed issues.

User
 Sameer Sekhar on Jan 27, 2015
My name is Sameer and I had an installation of my Hathway Broadband connection on 25th January 2015. However, the speeds started to come down lesser than 10 MBPS. I have raised couple of cases with the customer care for which the service engineer had visited and resolved the issue but which was repeated again immediately after he left. My account number is1261165 and would require a permanent soultion for the same....
Complaint comments Read comments Complaint category Telecommunications

Hathway - No Star Sports channel

User
 Mihir Padia on Jan 26, 2015
Our Cable operator SONALI CABLE is asking for extra money for subscription of channel and he his taking 320rs per month and in malad east they are getting free so please take my complaint very serious and help us otherwise we have to go to consumer court THANKING YOU...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Uncapable of Provisioning Internet....

User
 mirza.baig2011 on Jan 26, 2015
Hi Hathway, This is regarding the new internet connection provisioning for my new residence at Flat no 303, Anjanadri Apts, Asmangadh Malakpet Hyderabad. I had approved Mr. Mallesh @ 9676778229 on 24th Jan as was been told that the connection will provided on the same day evening as Hathway already have the presence in that building, but till now there is no update from you team, when called Mallesh he told me that its pending from the customer service team and he dont have anything to do in this and wants to be contact customer service itself. when contacting customer server they told have...
Complaint comments Read comments Complaint category Broadband

Hathway - Refund ....

User
 Radha Sridhar on Jan 23, 2015
I am hathway broadband customer from Vizag and acct no. 1117963. The net connections were gone in Oct after the hud hud cyclone. Though the whole city came back to life in 3 weeks there was no sign of hathway connections for over two months and the response from customer service and local office in Vizag was VERY VERY poor. Now after waiting for three months i took another connection in Dec. I have requested the refund of my unused amount and also refund of my modem deposit but till now nothing has been done. They say will take 45 days. This is ridiculous. A refund taking 45 days. I need the amount...
Complaint comments Read comments Complaint category Broadband

Hathway - Spped downgraded to 1 MBPs even though usage limit has not reached

User
 Vijay B Alone on Jan 22, 2015
My hathway account number is 1127216. My current internet plan is "HD 2 STREAM 50MB 6Mon U" which was renewed on 08/12/2014. Since 10/1/15; my internet speed was downgraded to 1 Mbps and I received a message stating that my FUP was 100%. But my usage for this billing cycle has hardly reached 4 GB. It looks like all members who have renewed their plans are facing this issue. I have been making a complaint to various persons everyday since 10th Jan but no resolution so far. I contacted customer care, their nodal office and sent mail to thei r headoffice in Mumbai; but to no avail. Now, their nodal...
Complaint comments Read comments [3] Complaint category Broadband

Hathway - one of the worst service provider and worst customer care

User
 nitinsahu5 on Jan 21, 2015
Since 2 week my Internet is not working i have dropped my mail on 9th of january and again i have dropped my mail on 10th of Jan 2015 but i did not get any response. And also i have tried multiple time to dial customer care no. One of the worst customer care i ever seen in my life after getting all information customer care disconnect the call. After long effort finally i was able to connect my call with customer executive. but i did not get any resolution of my issue. Then again i had tried to dial customer care no after 5 back to back effort i got connect my with executive and i got my complaint...
Complaint comments Read comments [2] Complaint category Broadband

Hathway - Didn't get the promised speed

User
 Rahul Rapatwar on Jan 21, 2015
Hello, myself Rahul Rapatwar and my hathway account number is 1048986. My current internet plan is "HD 4 STREAM 50Mb Qtrly U" which was recently renewed on 26/12/2014. Since Monday i.e. 5/1/15 my internet speed was downgraded to 1 Mbps so I thought there might be some problem with the network on you side as it always does and few days later I received a message stating that my FUP was 100% crossed while I didn't use 50 GB of FUP fully so on Friday i.e. 9/1/15 I raised a complain regarding the same to the Customer Care and was told that the downgrading of speed was wrongly happened and also my...
Complaint comments Read comments [1] Complaint category Internet Services

Hathway - Not sending any bills

User
 Syed Tahir on Jan 21, 2015
Hathway broadband bangalore has not been sending my bills for the year 2014. Even after requesting for the bill multiple times over phone / emails / escalation etc; they have not sent any of the bills. This has caused a lot of inconvenience for me as a consumer and I'm denied of the bills I have the right to have. I have had multiple conversation with their 'amazing' customer reps; who promised me to send the bills within 24 hours; however I have not received them even after 10 days! Their supervisors assured me that I would receive the bills but I have not. My account # 852853 This...
Complaint comments Read comments [4] Complaint category Broadband

Hathway - Complaint against Hathway Sonali Cable Vision

User
 anishpai on Jan 21, 2015
Sonali Cable Vision (Future Digital Infotainment Pvt. Ltd.) I am Anish Pai a resident of Goa, India. I am using digital cable tv services provided to us by FDI pvt. ltd. I was using Cisco STB which was very good. the channels had a fixed channel numbers and positions. Well before they used to provide cisco Z260DVB STB but now they have stopped it and are providing some poor quality made stb with model no HDC-1000C. the thing is due to some upgradation work in the control room they stopped giving cisco stb in 2010 and they have replaced all stb of customer with the new one. so because of some...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Broadband connection Applied on 23-09-2014

User
 vyasindia on Jan 21, 2015
Dear Sir Pl read under mentioned mail I wrote to hathway. But still there is no action. Pl help me out. Thanx. M/s. Hathway Dear Sir, I applied for Broadband connection on 23-09-2014 through Mr. Sanjay (Mobile No. +91 9029675217) for my residence. Application made in name of Devang Vyas. I paid cheque of Rs.3819/- as payment of six months in advance against verbal promise to get connection within 5-6 days of Mr. Sanjay. After 7 days I called Mr. Sanjay he requested me to wait for 2 more days. After 2 days I called him again and he again asked me to wait 3-4 days. After 5 days when I called...
Complaint comments Read comments Complaint category Broadband

Hathway - No support available

User
 u4umang2001 on Jan 21, 2015
1. If no electricity available then Internet does not work. 2. No service / support available even after calling customer care multiple times. Hathway doesn't bother about customer's complaints, even if customer has something important work to complete, no support available in day time as well ( i.e. 9 AM to 6 PM). I am facing these issues for a long time on regular basis, but no one is here to solve. I would not recommend anyone to use Hathway....
Complaint comments Read comments [2] Complaint category Computers & Accessories

Hathway - cheating by offering high speed and not delivering it

User
 ranjithkannikara on Jan 20, 2015
I have taken the hathway boradband connection around 3 months back. The company had offered a connection with 50Mbps speed But I have never got the speed. Almost everyday the internet speed will be too less that I will not be even able to load google or the speedtest website. I have contacted the customer care almost 30-50 times during the last 3 months and everytime I was assured the issue will get resolved permanently within 24 hours, on the next day I will get ans sms saying that the issue have been resolved, but the internet speed will be the same as before. If I call again the customer care...
Complaint comments Read comments Complaint category Broadband

Hathway - COLLECTING EXTRA MONEY OVER PACKAGE

User
 jayjeet64 on Jan 20, 2015
MY NAME IS JITEN P SHAH AND MY ADDRESS IS B/001, OMDHARA CHS LTD, MATRE NAGAR, RAJAJJI PATH, DOMBIVALI EAST DIST THANE.MAHARASHTRA..I HAVE HAVING DIGITAL CABLE SERVICE OF HATHWAY THROUGH CABLE OPERATOR SANJAY CABLE VISION, 2/25 MANGAL SMRUTI BUILDING, NEW AYRE ROAD, SAINATH NAGAR, BEHIND RAJ PARK, DOMBIVALI EAST 421201 DIST THANE.MAHARASHTRA. MY STB NO.C 900012050479482, SMART CARD NO.000042210302. MY PACKAGE IS FOR RS.240/MONTH AND HE IS CHARGING 300/PM AND NOT GIVING STAR CRICKET CHANELS SAYING YOU HAVE TO PAY rS.15/ PER CHANAL EXTRA AND REFUSE TO GIVE ME BILL OF MONEY HE COLLECTING SAY WE DONT...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - very bad experience with your Customer Care Mr. Deepak Akhade

User
 ajaykabir on Jan 20, 2015
I had a very bad experience with your Customer Care Mr. Deepak Akhade. and your service .My Login No. 107640 dt 13.01.2014 for new hathway broadband connection but not getting any action till date. dont you think that you should invest in people and get quality manpower. Technocrats Plasma Systems Pvt Ltd 310 Tapo Commercial Centre Ram Mandir Road Goregaon w Mumbai 400104 Mob No 9223361790...
Complaint comments Read comments Complaint category Broadband

Hathway - kyc

User
 Shravan Kumar Pathi on Jan 18, 2015
hello, In my last complaint i told about my hathway channels being blocked due to kyc issue ..and my cable operator is not doing much...you responded that give smart card number we will look over...I have given but still no response and now again I am giving please look over it there are two numbers one on top of bar code and one below.. The number on top is 0000 2874 8549 the number below is HY34002B B 010384 12 226 location is Hyderabad...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Very poor Internet Connection

User
 Sampangi Reddy on Jan 18, 2015
Dear Sir I have installed Hathway Internet Services about 6 months back, Ref A/C Number 1142657 Registered in the name of Sampangi S Reddy. While installing i was promised 50 mbps speed and i have been paying monthly rental of Rs 1500 for the same. However till now i have never got that speed further the internet connection does not work 80% of the time, i am not able to do my activities because the internet doesn't work and all the money i am paying as rental is a waste. I have complained the same several times to the company, they promise to rectify it but of no avail. Reference complaint...
Complaint comments Read comments [1] Complaint category Internet Services

Hathway - Speed at night is very slow at Noida, sec 12

User
 avinashBorate on Jan 16, 2015
Hi, I raise 5 to 6 ticket one after another there is no response from your team. People came check speed and later the same night speed became slow. Tell me what should I do. My subscription is of 3 month and out of which I am not getting 3 months service from you people. Thanks avinash borate 9811528569...
Complaint comments Read comments Complaint category Broadband

Hathway - horrundously poor customer service from Hathway broadband

User
 vishwas datye on Jan 16, 2015
My cust. ID is 1219994 for Hathway Broadband I am having a 50 MBPS connection. My connection was downgrades to 0.5 MBPS because my download limit was exceeded in Jan15. I topped up the account for 10GB by paying Rs 562 on 11.1.15. I have registered a complaint 4 times on phone [11638870, 11642103 ] on cust care number and two time on helpdesk email. They are just giving false promises and closing the complaint [ I get SMS to that effect] without solving my problem. Every time they are giving me different explanations which I cannot understand. Today 16.1.15, even after...
Complaint comments Read comments Complaint category Broadband

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