Hathway Customer Care

Hathway Customer Care

Hathway Cable & Datacom Ltd

"Rahejas",4TH Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Phone:+91 22 2600 1306
+91 22 6662 3333
+91 22 6774 2500
+91 253 252 0330
+91 253 252 0310
+91 11 6165 6655
Fax:+91 22 2600 1307
+91 80 4122 8950
+91 240 248 8555
+91 240 247 0766
+91 755 276 0600
Allahabad

Om Tower
3rd Floor
31 MG Marg, Civil Lines
Allahabad - 211001

Tel : +91 532 240 0342

Aurangabad

View More Information...
Satisfactory Rating
1%
Complaints
938
Resolved
9
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Hathway Complaints & Reviews

Hathway - Blocking sony, set max, sony sab and other sports channel

User
 vvenkatram53 on Aug 28, 2015
Respected sir, Im venkatram vishlawath from hyderabad, Im using hathway set top box . Today i received a very bad response from hathway head office:-040-66667285, 66463456 sir im using hathway set top box and i have paid amount for whole year. But now hathway has blocked all sony, set max, sony sab and other sports channels. Many times I have called them, they give poor response. Today they said those channels will not come from now. When I asked about the amount I paid for an year they did not give any response, I also said them ill give consumer compliant they said do whatever you want to do....
Complaint comments Read comments Complaint category TVs

Hathway Cable - Worst service

User
 kalyanag4903@yahoo.com on Aug 26, 2015
Cable connection is very bad, given a complain but never respond tried calling since three days no body still responding. They keep saying we are coming to resolve but no one turns up. Same thing happened few months ago we had to get a technician from out side to resolve the issue. Hathway service is the worst, I recommend people not to get it. Kalyan Bhel Hyderabad 9951366420...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Termination of connection

User
 pradeep kumar Vemula on Aug 25, 2015
Dear sir, This is pradeep kumar, i am getting hathway broad brand connection of 50Mbps speed on this month 5th(05-aug-2015) my account number is 1397028, I am getting so much of problems from the connection day to till now, i am complaint so many times to customer care but they will not solve my issue, Finally i told to them please terminate the connection but they will not respond for my request. I will pay for 3 months amount for it, Please terminate my connection and refund my amount as soon as possible i am going to choose another better broad band connection, this is the one o the speed...
Complaint comments Read comments Complaint category Broadband

Hathway - Disruption in service

User
 rickyronan on Aug 25, 2015
I am so frustrated with Hathway Internet service and their customer care representatives, I have been complaining to them in regards to my internet connection since last month. If I paid for something in return I expect the proper service from you. However it’s not happening. I was given an assurance at the time of renewing my plan that you won’t be facing any issues. But every day I have to call and ask the reason for not proving the internet service, every time they give shi tty excuses like outrage etc. it’s not my fault, if it was told at the time of subscription I would have never went...
Complaint comments Read comments [2] Complaint category Broadband

Hathway - Very frustating customer service

User
 bhushan1126 on Aug 24, 2015
Dear team, Account:- 862284 My hathway connection was suppose to be renew on 21-Aug-2015, as per process i opened hathway.com and gone to login into my account. But, to my surprise i was getting error "user ID entered has been expired". So, i thought it might be some error, so i gone for forgot pasword recieved a new password.when i entered that again the same problem were coming. On 19-08-2015, So i called the most pathetic customer service centre on earth to tell my problem, they said its account related problem so we cannot help call customer care in morning and press 2. On 20-08-2015,...
Complaint comments Read comments Complaint category Broadband

Hathway - Broadband False promise of 50 Mbps

User
 ambu t on Aug 24, 2015
Here is the Account No: 1388563 for Internet connection.

Recently I shifted from Act(formerly Beambroad) to Hathway Broadband. Though I was quite satisfied with with Act for more than 2 years I shifted to Hathway becuase they promised to provide more than double the speed Act provides that to for the same price.

But the fact is the speed is such worst that I some times get *20 TIMES LESSER* what they promised and the worst thing I get frequent disconnections at least once in a minute. sometime. Since I work from frequent disconnection will not work for me.
Complaint comments Read comments [2] Complaint category Broadband

Hathway - Channel complaint

User
 KApil Kumar Deval on Aug 24, 2015
Hi its kapil and just wanna ask only one thing that I customer of Hathaway network and I am using digital cable TV of Hathaway but now a days I am facing one problem. Actually here is one problem is going on and problem is Sony set max and soney six are not coming in my Hathaway digital TV I told to my cable operator but he is saying that I subscribed those channel but never the less those channel are not coming. So I request to you that please do something about it ... Kapil-9910554820...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Not telecasting TV channels for which fee has been collected.

User
 jmirazkar on Aug 23, 2015
Hathway is taking its clients for a ride, as always. I have paid for the "Vajra" (Package that promises to provide all TV channels) pack of Hathway for a full year. We have not been getting SONY, Headlines Today, Aaj Tak, Movies Ok, etc channels for over a week. Hathway disconnects subscriber's connection for non payment of subscription fee, they do not give any grace time for payment. When such is their attitude why should its client tolerate them when they fail to provide channels they had assured. The issues Hathway may have with various TV channels and their distributors is not client's...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Broadband service

User
 mayurvyas01 on Aug 22, 2015
I have accoynt no 1201226. this is the qorst servuxe proveder for internet. during 30 days almost 15 days my internet is not working. after calling many times with customer care they simply said modem not working, engineera qill visiat after 2 days. they dnt have good service. plz if u r looking for internet service plz dnt go with hathway....
Complaint comments Read comments [1] Complaint category Broadband

Hathway - Sony Channels not available

User
 Samir Gharpure on Aug 22, 2015
More than over a week now we have not been able to see the Sony channel and the only show that we really watch twice in a week is also not available to us. I don't understand that as a customer what rights do i have and feel extremely helpless....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Sony six, star sports aaj tak and english movies channel blocked

User
 hs97 on Aug 22, 2015
I am really fed up with Hathway Cable services as they keep blocking the channels like sony six, star sports, aaj tak and English movies without any prior notice.
They charge approx. 300 and every time any match or movie is broadcast on these channels, they tell us that particular channel is removed from your pack and you have to pay extra Rs 30 to Rs 50 per channel each month. This is really pathetic.
They are fooling their customers as no other cable provider does the same. I want my complaint to be heard and acted upon as soon as possible because this time I am in no mood of listening...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Online payment done digital tv not working

User
 Papudesi Chalapathi on Aug 21, 2015
Dear Sir, Regarding Digital Cable TV not working, it is showing technical problem, when i am trying to call local cable operator he is not lifting phone and not responding, i paid my balance amount through online http://hathway.com/ portal Payment details Customer Account No: 1078954381 VC ID :000068170885 Payment Completed Successfully Transaction ID : CTX1508020350317779292 Txn Message : Transaction Successful Amount : 2013.00 Customer Name : CHALAPATHI . User Account no : 1078954381 Again I contact my local Hathway cable operator, they said online payment not related to them, but I paid amount...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Hathway - Braodband plan update and installation

User
 Roslynrd on Aug 21, 2015
My account number 1062694. I have talked to customer care regarding the update of broadband service and they have asked to make a payment and services will be upgraded and modem will be replaced and configured within 3 working days. As I have specifically told them to I need connection upgrade as soon as possible and they have promised to install and upgrade the connection in 3 working days. I have made the payment on 18th Aug 2015. and on 20th Aug a person called me from hathway (+91 9867329324) it was unfortunate that i was not available. I hae called back that person and asked to...
Complaint comments Read comments [1] Complaint category Internet Services

Hathway - Cheating in FUP Plans/ Unexpected Usage details

User
 sachin4399 on Aug 21, 2015
Hi I am using Hathway broadband since last 10 months user id : vkarora. I am from vadodara. I get allotment of 25 GB every month and due to some reason i always run out of my allotment even tho i don't have much usage. An awful connection, I won't recommend this to anyone, every time i call for a complain they reply me u are out of ur allotment and the speed drops now onwards, Worst things happen in this network. i was using D2v earlier and was not a good decision to switch to Hathway I've lasted 11 month with just 125 GB in D2V with the same usage i am having now. don't know why i run out of allotment...
Complaint comments Read comments [1] Complaint category Broadband

Hathway Cable - Sony six blocked

User
 krish7731 on Aug 20, 2015
Hathway has blocked Sony six without any notice to customers since start of Sl vs Ind cricket series even after contacting customer care which is pathetic and they tell it will resolved by evening. But its already 10 days but no solution better to shift to some other cable provider and this my card number. 000041125402...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - New connection

User
 Shash Gulia on Aug 20, 2015
I wrst wrst wrst my cmpln id is 13815283 4 dys your custmr service are syng u ll get connectn within a hour I m colling thm again n again still ntng hpn Yestrdy thy said sorry tomrw u ll get fr sure nd today same story Let me tell all if u want want your bp high dont go with this **** company I m endup with this now i dnt wnt your connctn refund my mony Strongly recmd to all dnt go with hathway...
Complaint comments Read comments [1] Complaint category Internet Services

Hathway - Sony channels blocked

User
 avankesh on Aug 20, 2015
Hathway has blocked all Sony channels since past 1 week. They have collected rent for all the channels one year in advance. But not providing the service, Please let us know how to get the money back. They say that Sony have increased the tariff unreasonably once the Ind/Sl cricket match started. But Sony claims that Hathway has not paid the previous dues. But finally the customer like us is facing a loss because of these cheap minded big companies. What is the solution other than going to another cheap minded company which will cheat us in some other way....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Sony channels discontinued

User
 Annies Zahoor on Aug 19, 2015
I'm a Hathway subscriber from Bismillah Nagar, Bangalore. All the Sony channels have been discontinued without any notification 7 days ago. Cable operator keeps telling that this is because of software download issues and soon these channels will be available. Please let us know the truth. Annies Z...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Hathway - Dissatisfied With Hathway

User
 snehashish suraneni on Aug 17, 2015
Dear Sir/Mam, Before i start please kindly take this on priority. A/c no:1397333 Name:Snehashish S I have taken the connection on 03-08-2015 & paid the amount for 3 months. Since the 1st day, I have been facing the speed inconsistency & slower download speeds. I have been regularly reporting with the screenshots to the customer service. There is a serious issue going on & why dont you care?Do i need to call the customer service twice a day & report slower speed. How many emails do i need to send a email to nodal officer & applellate desk? I have sent an email to Nodal...
Complaint comments Read comments Complaint category Broadband

Hathway Cable - Hathway has blocked SONY, SAB, and SONY SIX, AAJ TAK, and INDIA TODAY channels

User
 amamamamamam on Aug 17, 2015
All these channels have been removed from hathway platform for about 7 days without any prior intimation to the customers. They are cheating their customer by keep removing channels from their platform first Sports, then English movies, then English Entertainment and now their focus is on Hindi entertainment....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

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