Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Customer Care

Hathway Cable & Datacom Ltd.

"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts

Allahabad
Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001
Tel : +91 53 2240 0342

Aurangabad
Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0247 0000; +91 24 0248 3555

Aurangabad
Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0248 6773

Aurangabad
Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza
CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003
Tel : +91 24 0661 6000

Bangalore
Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042
Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957

Bastar
C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,
Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001

Bhilai
Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023
Tel : +91 78 8406 2108, +91 78 8405 0285

Bhopal
6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal
Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082

Bilaspur
Ware House Road, Bilaspur (C.G.) 495001
Tel : +91 77 5240 0666

Chandigarh
SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022
Tel : +91 17 2464 4804; +91 17 2464 4805

Gwalior
Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001
Tel : +91 75 1409 2118

Hyderabad
3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029
Tel : +91 40 6646 3456
Fax : +91 40 6666 7285

Indore
4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,
Indore 452008 (M.P.)
Tel : +91 73 1423 2001; +91 73 1423 2002
Fax : +91 73 1400 1448

Jaipur
10,J. L. N. Marg, Jaipur-15
Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623
Fax : +91 141 270 3919

Jalandhar
Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)
Tel : +91 18 1507 7030; +91 18 1507 7040

Kangra
Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061
Tel : +91 18 9423 4034

Korba
Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677
Tel : +91 77 5924 6801

Lucknow
14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001
Tel : +91 52 2408 2008

Mumbai
B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013
Tel : +91 22 6662 3333
Fax : +91 22 2493 3355

Mumbai - Andheri Hyde
603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071
Tel : +91 22 6774 2500
Fax : +91 22 6774 2400

Mysore
No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020

Nasik
2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002
Tel : +91 25 3252 0330; +91 25 3252 0310

New Delhi
AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029
Tel : +91 11 6165 6655
Fax : +91 11 2618 8547

Pune
3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004
Tel : +91 20 3025 2100
Fax : +91 20 3025 2130

Raipur
Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,
Raipur (C.G.) 492001
Tel : +91 77 1258 2278

Vijaywada
D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2
Tel : +91 86 6666 882

View More Information...
Satisfactory Rating
8%
Complaints
1335
Responses
366
Resolved
23
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Hathway Cable & Datacom Customer Care related pictures (140)

Hathway Cable & Datacom Complaints & Reviews

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Hathway — Misled the customers stating their broadband bandwidth as 50mbps.

 Karthik030789 on May 1, 2016
I have been using the broadband services of hathway bearing account no. 1132015 since the last 2.8 years. Hathway sales people misled me stating their broadband bandwidth as 50mbps. Since the last 2.8 years, i have never got 50mbps speed, all i would get is 5mbps, 10mbps, at max 15mbps.

Despite complaining many times they said simply, the bandwidth speed is upto 50mbps, which was not mentioned anywhere in their pamphlets, even today they keep emphasizing that they would provide 50mbps bandwidth and try to grab market. I was not told the same thing at the time of taking up this broadband...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Reg:-scientific cable network (begumpet) not responding

 K@123vicky on Apr 28, 2016
Dear sir'


Am vivek from begumpet

My box number:-000138238902

C id:-1057167471

My mobile number-9963933165

This cable service is not responding regarding for the activation of my set of box and i paid my all dues and also transfer charges which they demand ..

Scientific cable network address

6-3-1154/a/1,
Bhola sahab maqtha, begumpet hyd -16

Off-9000252345.9866424153.www.ctv.in...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Payment done but connection not started

 zubiii on Apr 26, 2016
I have made payment toward hathway cable & datacom for new internet connection on 18/04/2016 and salesman name chintan said it will be started in 2 days but its now 26/04/2016 and still nobody came for cabling. we getting many problems bcoz we cant work without internet but hathway's staff not providing good services and just making fool of us and when we said we file a complaint toward consumer forum, they started laughing saying go ahead, its worthless.
so please take strict action against them.

Hathway staff member:
chintan mob, no:9099977033
address of office:...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway Cable & Datacom — Hathway yearly payment

 dhruv268 on Apr 26, 2016
Hello Panel,

I am a customer of Hathway broadband with account no. 1317565.

I had received a mail and voice call from Hathway regarding offer of 12 months + 1 month free subscription on the month of Oct 2015. So as to avail the offer, I had paid the amount on Oct month itself. After paying the money they extended my validity period from 12th Oct 2015 to12th Oct 2016 but did not add my free subscription of 1 month.

Due to this I had called them several times and also dropped them several mails. Initially simply without investigating the issue, they replied...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Pending my refund amount of acc. no - 1281396 since 28 may 2015

 Shashikant Shekhar on Apr 26, 2016
I had given a application of sub- Disconnection of my internet service on 28 May 15. I had also deposited my modem/router MAC for refund. they received my documents with accesories on dated 28 may 2015. They have given me GRM No- 211741, and told me u will get cheque by mail within one month. i tried to call customer care and their department but the did not solve my problem.now it became approx 01 yr.please solve my issue...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Subject: forcefully withdrawn due package

 byasdeb on Apr 26, 2016
Subject: forcefully withdrawn due package

Sir,
It is intimated that a sum of Rs.2880/- was paid to your channel for yearly subscription in c/w package of Rs. 315/- /p.m on 31.01.2016 with the assurance for due channels as mentioned. But, unfortunately, it is noticed that many a channels specially English movies cum due English channels have been withdrawn. The local channel controller have been informed many a time, but all become futile.
so, it is requested to take active active immediate action for settlement of my claim. The same was brought to the notice of local...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Exploiting users by showing high usage that real and thus using unfair means (crossed fair usage limit) to justify downgraded speed

 manaspratim on Apr 25, 2016
User ID 1184851

Hathway always used to downgrade speed saying that I crossed the fair usage limit of 15GB within 20-25 days. They use to make fake report to show cumulative usage as >15GB if asked for report (hardly you get a reply from billing desk or helpdesk, except an autogenerated mail).

This time I changed my plan to 25 GB per month to cover up the last week usage if I really exceed 15 GB within 20-25 days. However, this time they are showing that I crossed 25GB within 13 days; i.e. 2GB per day. Trust me, I never use to download any movie or songs. I also use...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Hd set top box

 Nitin Karande on Apr 25, 2016
I converted my normal set top box to hd set top box by paying 4500/- before around 20 days for which I have not received any receipt yet.while giving set top box the person told mi that cost is 4500/- and for one year hd pack is free and you don't have to pay charges for hd pack. Now when I go to hathway office in mulund east they told mi that the amount of 4500/- is included.one year charges of 2000/- and it is not free.
Secondly the picture quality is not good so I called hathway person to check the quality so he came today and I show him but he replied that the quality will not improve...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Wrong provisioning

 sweetlinku on Apr 25, 2016
Hi Team,

My a/c no is :1100472328

I took 100 gb 40 mbps plan few days back, but in system it's provisioned wrongly as 15mbps plan. I had already raise a service request and called many times to the customer support team. But didn't get any resolution to my issue.

Can you please have a look and suggest...
Complaint comments  Read comments Complaint category Broadband

Hathway — Bad broadband speed

 kunal1251 on Apr 24, 2016
Despite continouos complaints regarding the speed of my broadband, hathway has not done anything to resolve the problem.fron last 3 months i have been facing problems.numerous times i have called and emailed hathway but that was of no use .internet works for 5 days and for the rest 25 days its damn too slow.no compensation is provided and the hathway people just send an email saying issue is resolved even without checking with me.please help as it is really frustating and hathway is fooling innocent people as the take money in advanve but fail to provide service...
Complaint comments  Read comments Complaint category Internet Services

Hathway Cable & Datacom — Plan change regarding and no response of mail

 peeyush_S on Apr 24, 2016
I am using hathway connection and my id is 1230280 and i submit the plan change request last month and i paid full payment of that plan but my plan was not change, in this month hathway executive said that i need to pay full payment again but i paid extra amount last month and in this regard i sent mail to mamta@hathway.Net because last month ms. Mamta said you need to send mail at this id for plan change but i did not get any revert from her side.
I need immediatel response from hathway side....
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Harassment by harish cable

 lt col rameshwar on Apr 23, 2016
Dear sir,
I am lt col rameshwar gupta, resident of secunderabad. I am holding a set top box of hathway with set top box no 1855of4odbds. My cable operator harish cable has been harassing me from day one, since this cable has been installed. On, 23/4/2016, they have arbitrarily cut my cable connection, stating that i have not paid the monthly payment of my cable bill. However, the person who comes to collect the money, mr satish came to my house and has specific confessed that he did not come to my residence to collect the money. Despite the fact that it is not my fault then why my cable...
Complaint comments  Read comments [1]Complaint category TVs

Hathway Cable & Datacom — Ac number 201890 - pathetic speed and customer service

 luvsanjayy on Apr 23, 2016
I'm paying for 600KBS speed however Hathway is giving the connection speed of 75KBS.. I have spent almost 100 Hours calling their customer service and informing them.. the Call center folks are first of all very rude and novice when it comes to technical knowledge. They will make me repeat a stupid step of turn off modem and restart it after 30 seconds then place me on hold.. come back after 10 minutes and give a ticket number. The ticket number next day gets closed by their engineer mentioning that the issue is resolved. It's easy for me to switch to a local provider and close all relationship...
Complaint comments  Read comments [1]Complaint category Broadband

Hathway — No connectivity and over usage shown

 vageshwari atrejaa on Apr 20, 2016
My account number is 1424065 on the name of Ms. Vageshwari Atrejaa. Since the day i have installed hathway connection at my place, I am facing problem with the connectivity. Every second day i have to register a complaint and I have to suffer on my professional end due to this.
I am always answered that there is no person available to cater to my problem.
You may trace the number of complaint registered by me.

secondly, the usage shown for my account is always over-estimated. Even if there is no network for 24 hours then too the usage shows upto 4 GB hiked.
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Hathway Cable & Datacom — Very poor and rude customer service

 coolpraxy123 on Apr 20, 2016
The customer service is very poor. I have taken a new broadband connection in Lokhandwala township. They have not provided me any account no. and just gave me a receipt. Now when i am trying to renew my plan, they are asking for my registered number. When i gave that they are saying that they don't have this number registered to any hathway account. I have called them 100 times but those persons are not listening to the complaint carefully and just wavering the call from one person to another. They are so incompetent in their work. I wish i could use some other broadband services but my society...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Speed of broadband - fraud company

 surjitsingh2002 on Apr 19, 2016
I have subscribed the Hathway broadband 50MBPS 75 GB plan for 5151 for three months. From day one, I have been struggling with the speed provided by the company. It is now 17 days. I plan was activated on 3.4.2016. Account number is 1099226761. I lodged complaint on this forum also. In reply, I got a response from the company on 19.4.2016 that their technical team will contact me ASAP.
Today in the morning, the speed was 1.19, in the evening, it was 0.25 and now at 10.50, 0.19 against my payment for 50. Such a dismal behavior. I have to lodge a complaint almost daily. I have told their...
Complaint comments  Read comments Complaint category Broadband

Hathway Cable & Datacom — Cable connection is not working : card no 000066974726

 sachin.agarwal10@gmail.com on Apr 17, 2016
We are majorly looking for the help
As we are struggling with customer service provided by local hattway cable operator
Case details : for last five days our cable connection is not working ( error message: check your local connection) we try to contact our local cable person but he is not responding back to us ( all the time doing false commitment with us )

Please look into the matter as earliest and resolve the issue

Regards
Sachin Aggarwal
Ph: 08527095690...
Complaint comments  Read comments Complaint category Products & Services

Hathway — Hathway boradband internet services

 jeypeekey on Apr 16, 2016
I feel cheated by hathway broadband. My story goes like this.

My hathway plan(Account number 1159025) had validity till 01st april 2016 (--screenshot1 attached--). I started getting messages from hathway since 24th mar 2016 asking me to renew the account to enjoy uninterrupted service. On 29th mar, i got a msg from hathway saying that i will get extra 20gb if i renew my account (For 3 or more months) by making the payment on the same day(--screenshot2 attached--). I called up customer service to confirm the same and asked when the 20 gb will get credited. They replied that it will...
Complaint comments  Read comments Complaint category Broadband

Hathway — Hathway kyc form- channels issue

 Sanjeev Bandru on Apr 16, 2016
My area cable operator not sending hathway kyc form last few months. Iam not seen lot of channels and kyc form also not available hathway website, main problem is operator is postpone the issue. Cable network : SRI SAI CABLE NETWORK

Address: H.no: 2-12-152/1
Beerappa Nagar
Uppal
Hyderabad
Telangana - 500039

Thanks,

B sanjeev
2-20-2/20
Ganesh nagar
Uppal
Hyderabad - 500 039Telangana
ph # 09392595950...
Complaint comments  Read comments Complaint category TVs

Hathway Cable & Datacom — Home broadband not giving the requisite bandwidth as promised

 sprabhu72 on Apr 16, 2016
Incident :
I have taken a home broadband connection from Hathway in Nov 2015. They promised 50Mbps speed till 25GB and later on full utilization it will drop to 1Mbps. I never got speed above 1 Mbps except once or twice when it went up to 7Mbps. I complained multiple times but they kept saying that there were some system challenges and last mile problems and they are in the process of fixing it. In the meanwhile my renewal of 3 months came up. Hathway requested that I go for a higher plan as my usage was more (genuinely so). I complained about the speed I get and hence would make no difference...
Complaint comments  Read comments Complaint category Broadband

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