[Resolved] Zerodha — Customer service is worst | |
Hi, Zerodha brokerage firm is good, however their customer service is one of the worst. I had made a fund transfer to zerodha account in order to add it to my equity dashboard, however it was not credited as there was some issue with the account number. However i raised a ticket with the zerodha team and repeatedly followed up with the issue. Even after repeated calls and mails they do not seem to care about the issue. Multiple mails were sent, however the support team just reply back late with a vague email. Was this information helpful? | |
Dec 2, 2016 Complaint marked as Resolved Zerodha customer support has been notified about the posted complaint. Verified Support Nov 01, 2016 Zerodha Customer Care's response Hi Purushottam.We are sorry for the inconvenience caused. As mentioned in the support ticket you'd raised for the issue, the account number we have on file and the one displayed on the screenshot uploaded as proof of transfer are different. This is what caused the delay as the transfer stayed in suspense until we received clarification from you. In such cases, we manually update the funds on the terminal and takes longer than usual. | |
2 Comments | |
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