[Resolved] Zerodha — deduct more amount from loss and do not give detail of all debits and deductions

suni5632

from Pune, Maharashtra

Address:	560078
Website:	kite.zerodha.com

Sunita Dalave
Zerodha id : ZX5172
Email – [protected]@gmail.com
My name is sunita dalve, i trade with zerodha

Friday on 27/04/2018, I short one lot PCJEWELLER18MAY200PE at rs 26, premium was Rs 39000
And next day on Monday 30th april 2018 bought at rs 31.25 premium was rs. 46872
I was in loss of rs.7875
Monday 30th april 2018 morining my Balance was ₹1, 28, 848.71
Monday 30th april 2018 Total my loss was on monday ₹-34, 282.02(inculding PCJEWELLER loss of rs.7875)

₹ 1, 28, 848.71 - ₹34, 282.02 = ₹ 94566.69

but they debited total ₹84, 982.02 insted of ₹34, 282.02 and my balance is only ₹43, 866.69
called zerodha customer care n no of times but there is unprofessional response
Their staff is also rude and un trained. They just waste time & do not reply to queries
They also deduct more amount from loss and do not give detail of all debits and deductions
and zerodha executive said your loss for t PCJEWELLER18MAY200PE Rs.46872 and they cant explain
And my money debited total ₹84, 982.02
Pls check screenshot

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Jun 7, 2018

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Zerodha Customer Care's response Hey Sunita,

Our representative has responded to your ticket. The total debit is ₹84, 982.02 due to the losses from your other intraday trades apart from PCJEWELLER18MAY200PE. The breakdown of the same is provided in the contract note sent to you.

Our representative tried reaching you on your registered number in order to provide a detailed explanation of the breakdown of the money charged, but was unable to reach you.

Please respond on the same ticket, or call us on[protected] and refer to the ticket number you have received via email.

May 08, 2018

Updated by suni5632 give me details other losses, i know that day my losess was only 34, 282.02 how can debit is ₹84, 982.02 ? i have already cheked contract note and sent to you screen shot also. u have to check and explaine me how can dedcut my money