Zerodha — Improper account opening and double charginging

Address:Bangalore

I wanted a joint account so I sent physical forms and a cheque of Rs 400 as advised by your sales person Silpa. Then I got an SMS from zerodha saying there are few things missing and asked me to provide them online. There was a link in sms and I followed it. There I was again asked to pay Rs 200. So now I have 2 problem 1) I paid 2 times i.e Rs 400 by cheque and Rs. 200 online. Please refund my double paid money. 2) the account opened is a single account while I wanted joint account. I logged this on their support portal and there is no response for more than 2 weeks now inspite of continuous follow up. Phone lines just rings and no one picks phone and absolutely no courtesy of call back.
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    Zerodha Phone
    +91 80 4040 2020
    +91 80 3310 2020
    Zerodha Address
    #153/154, 4th Cross, Dollars Colony, J.P Nagar 4th Phase, Bangalore South, India - 560078
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