Zest Money — Loan activated without the ticket booked / transaction failed

Loan ID: F1941E232B12
Intervening night of 01.04.2022 and 02.04.2022

I tried booking flight tickets and pay through zest.. But at the time of payment error popped up and payment was not successful.
On checking the app later i saw that emi has started twice but tickets are not booked.
I have checked the travel app through which I booked but nothing has been booked there.

Please check and immediately cancel the loan, its been more than a month I have been chasing with the Zest Money Help and support team.