Dear Sir,
Reference to our discussion we have Purchased Zicom VDP from your approved Delar - NA Enterprises Mumbai.
VDP model - 4Villa intercom BB416b.
Bill paid Amount- 9, 650 Rs
MRP - 19, 450 Rs.
Purchase Copy enclosed for your reference.
Quality Problem - VDP it is not working properly.
This issue observed immediately ( One day )from Purchased date - 05.04.2022.
Above Zicom with in Warranty claim period.
We send back VDP to Delear for replacement as per
Under Warranty claim. Reference to our discussion on dated - 10.04.22 with you through Sarita Madem.
As per our discussion you will send the CIN note
- Mail to Vendor for replacement and with in 2 days issue will be solved as committed.
Delear Feedback - Machine Burn.
Our observation- No power supplier adopter provided by Zicom to this VDP machine.
Direct Power supply wire soldered to PCB and
On PCB mounted components/ hardware is not capable to sustain the Power failure issue.
Possibility will be become repeated issue for this particular VDP model.
Kindly check all comparator VDP model -
CP plus, HV vision, Godrej etc - all models use
Power supply adapter to procet VDP monitor from
Power failure Burn issue.
Zicome Product design team miss out -
( DFMEA) Design failure mode and effect analysis.
DFMEA identifies the effects and outcomes of these
failure or actions.
( Chines design/ Mfg and Zicom not checked Quality Parameters )
Why we BUY this machine !!!
Reason - Faith, Trust on Zicom Product Quality.
- Last 6 to 7 years we are using Zicom VDP.
No single Quality issue found.
This machine included power supply adapter. On same place we replaced old VDP to new
advanced VDP.
Kindly look into this matter and support / help for
the replacement new machine or other type Zicom
New VDP replacement accepted to us.
Was this information helpful?
Post your Comment