Zingbus — Rescheduling of bus without intimation and delay by 5 hrs.

No pre message with bus number or driver number. Bus got rescheduled from 9.50 PM to 1 AM that too without any intimation.Further inspite of picking up from ghatkopar busstand that argued to come near mankhurd bridge pickup point.And lastly no point of contact, customer representative for asking any questions. All the buses have. Any issue might arise with passenger. But no number to contact.Our luggage was kept badly where our bags got damaged and wet.All the clothes got wet.Our trip on the 13th August got cancelled because of delay.
This is totally unacceptable.