Zivame — Returns and refunds

I have ordered items from zivame on aug13 2023. Due to size issues i wanted to return, i have placed a request for return on aug16th 2023 but my product has not been picked untill December 2023 i have asked the support executives to send their address to self ship but they refused and later in December they have sent me address, i self shipped on December 6th 2023 and it has been delivered on 10th December, i conveyed the same to the support executive and she has told they received the product and initiated my return. But I didn't get the refund yet. I have been calling them from dec 10th and after continuously calling they are telling that haven't received it on jan 30th. I provided them all the proofs. If only they had informed me earlier i would contact my courier and get the confirmation. They have told me they received in the starting late they are refusing. I have added the proof of delivery too. Please check in to this