Zivame Complaints & Reviews

Mere exchange product ka abhi tak refund nahi aaya...4-5 baar call kar diya customer care ko...

I have placed a order in zivame with order id[protected]. in their application under zcash question and answers section, , , in the 6th question, it's learly mentioned that payment made through bank account may be refunded either in the form of zcash or back to soure. When am asking them to refund back to my original source they are refusing to do so....

I had returned the product more than 2 weeks before but still didn't get the refund yet. Every single time the customer care executive ask me to wait 3-5 working days and it is continuing....

I ordered some bras from Zivame on 11-dec and received in time. I wanted to return 2 of them and they could not pick up. So I couriered it to them. The package came back as the address in the app was wrong. I had to call customer care and get the right address and send again. After all the these steps from my end, the package was delivered to them in 10-Jan. I had to follow up with images and receipts and mails and phone calls too. I thought...

Dear Team,
We are highly saddened by no response from your side regarding the payment for your team's visit (19 July 2023) to Madhavgarh Farm, Gurgaon.

My team has been constantly following up with you for one year. With every conversation, my team is forwarded to a new member from your end who does not entertain or address the issue whatsoever. The team is either asked to contact a new person or to contact at different...

I have ordered items from zivame on aug13 2023. Due to size issues i wanted to return, i have placed a request for return on aug16th 2023 but my product has not been picked untill December 2023 i have asked the support executives to send their address to self ship but they refused and later in December they have sent me address, i self shipped on December 6th 2023 and it has been delivered on 10th December, i conveyed the same to the support...

I've placed an order in zivame on Nov 30 2023..they have not delivered the order. The order was cancelled. But I didn't receive the refund. How many ever times I call them, they'll ask to wait for 72 hrs. But don't refund anything. Worst service from zivame. Plz resolve this issue. Order num[protected]...

I have shopped my lingerie from the zivame store offline and the bill is of 3500 and when I went to change that because I have to gift I to someone else and she don't like so I went to change them and when I selected the new pieces they demand me the extra cash other then the credit amount by saying that now your bill must be more then the credit amount and in name of complementary they are forcing to buy panties and saying you cannot get...

I ordered 2 products worth Rs. 1127 on September 11. The product shows delivered on site but I have not received the products yet.

It's been almost 2 months now still no resolution provided.

Every time they say they are looking into it but of no use....

Vide order no[protected] drd 11/09/23 via zivame app, only of 4 products ordered was delivered.rest 3 were missing.complaint booked against ticket no 2739718.
No delivery of missing products till date even after repeated requests....

Vide order no[protected] on September 11, I ordered four products from zivame via zivame app.only one product was delivered on 16th whereas rest was missing in the package which had invoice for all four products.
Complaint was made on same day and ticket was booked vide no 273918
Despite repeated mails and calls to customer care, nothing has happened.
Please initiate necessary action for delivery of missing products...

I had Ordered on Sep 26, 2023 and had requested for return on October 2nd. I have mailed couple of times but still not picked up and the return request date keeps changing in website. Now presently it shows October 10th. How long to wait? Please arrange for a pickup....

Product has been picked up on 22nd August, but Zivame app is showing that return request has been put on October 13, 2023.
As per Delhivery app, Product has already been returned to Bangalore warehouse on August 26. I have not received any refund.
Rs 2637 is stuck with Zivame for a long time. I have raised various tickets for the same. I am getting same response to wait 48-72hrs.
Order No :[protected] &[protected]...

My order has already been picked up but on the site it has not been updated and shows that my pick up has been cancelled. But I have msg that my pick up has been made.
Everytime I try to reach them they keep telling me that I have to wait for 72 hrs sometimes 24 hrs and keep telling me so on....

I have two orders which haven't been refunded despite opening a ticket and writing to customer care multiple times. The details are below:

One of my orders with ORDER NO.[protected], placed on Sept 17th, had two products:
1. Rosaline Everyday Double Layered Non Wired 3/4th Coverage Bralette - Pine Grove - I had paid 275rs. I returned this product as the product was unsatisfactory with respect to size and color. But the...

I have shopped a product from zivame. While placing order it was clearly mentioned that the product is returnable and exchangeable within 15 days but now they deny to return the product by giving silly reasons that you have purchased it on discount. Although i sent them the email which the screenshots attached to it that in their website it is clearly mentioned that during this grand sale, easy returns and exchange available. They dont even...

I have ordered 7 products on 07th September, three of the products is missing and i have not got the products to my hand, but in the portal they have updated as delivered, I have been making call to customer care, they have open ticket from 13th September, till date i have not got any resolutions from them, Everytime i call them they keep asking me to wait 48 hours, It's been already 15 days they stil keep telling me 48 hours, Do you people...

Zivame has been sitting on the return refund for almost 8 months since December 22 for a 1000 bucks. Complaint lodged on 8th September 2023 saying refund will be done in 72 hours and after 2 weeks they still say they need 48 hours to escalate the issue ?? I’ve returned the product and need a complaint to be lodged to get my money ?
Great service Zivame ! It’s not as if people ordering from you have no other job to do than to follow...

My refund of rs. 11k has been stuck with zivame for the order no[protected].. i got the refund as zcoins but they wanted to transfer it to ban account as per their policy instead of the source account ( which is my credit card) .. now they are sitting on it since more than a week .. to my utter shock they are now saying that i have to call from my registered phone number which they say is a random number( which is not mine).. i have already...

Items returned:
Order No :[protected]
Product : 2 Enamor single layered bras (Rs 1758)

Order No :[protected]
Product : 1 Enamor single layered bra (Rs 879)

Product has been picked up on 22nd August, but Zivame app is showing that return request has been put on August 31, 2023.
As per Delhivery app, Product has already been returned to Bangalore warehouse on August 26. I have not received...