Zomato Complaints & Reviews

I have taken a cab from sharjah, travelled all the way to dubai to dine in mizu dubai, the zomato app gave me an information that the restaurent is open untill 2 am on mondays, when i arrive there on 11:23 the restaurent told me their closed and they can not do anything about it and it is totally zomato's fault, i have a screenshot of zomato app telling me its open untill 2 am, who is going to compensate me for this big mistake that has cost...

The worst experience ever in ordering food online... The first order not accepted by the restaurant.. And the second restaurant did not deliver food even after one hour.. Tried to check with the restaurant, however restaurant says they haven't received any order from zomato.. Post an hour of trying to resolve with customer care i get e reply that the order is cancelled by restaurant and the money is credited back to zomato account... I requested...

Hi my name is shalu shandilya and i had called zomato to call for a delivery from l'opera. The zomato customer service representative refused to send a zomato delivery person to restaurant to replace the order, as offered by l'opera and then promised me to send me a refund for the order. It's been two days and i've yet to receive the refund. Plus upon chatting with customer service i've realised that i was lied to by the customer service...

My name is anshuman singh. I ordered something from zomato and it was successful, i got notification that food will be delivered within 40 mins. But the order never came. When i tried to contact zomato they always demanded 5 more mins. I was so much hungry so i thaught to order something from zomato because they provide fast service according to them. It was a total mental pressure. I was not feeling well to go outside and i wanted to have...

This is the second bad experience i faced today while ordering from zomato. I was promised in ur previous mail that i won't face any problem which i last faced on 11/9/17 on my daughter birthday and you guys promised to me that order for zomato with hastle free service and also credited rs 200 as compensation. I thought to give uall a second chance. But today it's proved u guys don't believe in customer service. Today when i ordered subway...

Order id[protected] my registered no is [protected]. This is the second bad experience i faced today while ordering from Zomato. I was promised in ur previous mail that I won't face any problem which I last faced on 11/9/17 on my daughter Birthday and you guys promised to me that order for zomato with hastle free service and also credited Rs 200 as compensation. I Thought to give uall a second chance. BuT today it's proved u guys don't believe...

I placed a prepaid order at 22.53 on 23.09.2017 for delivery of food. The delivery time at the time of placing the order was showing as 45 minutes but after placing the order it was showing as 90 minutes. I raised the issue with zomato customer care service and they accepted that there was some issue with the expected delivery time and assured me that food will be delivered against my query whether the food will be delivered or not. However...

I went to new market to hang out with one of my friends today. However, i went into moven pick for an ice cream served in cup, and it was not until i had nearly finished it that i had realised that there was a small black strand of hair sitting at the bottom of the cup. It wasn't very imusing as i have been here before and not once experienced this....

I ordered veg spring rolls through zomato and they delivered chicken spring rolls. I am a pure vegetarian. I have a severe stomach ache and regular vomiting since. This not only leave me sick but also mentally disturbed. The service provider zomato has completely failed and at fault for this action.
I have complete proof of zomato admitting there fault....

Keeping all the rosy and comforting lines apart, let's get to the point! I i used zomato - you ought to take the responsibility and are answerable too.

I ordered palak paneer & missi roti : i received shahi paneer (In lack of palak paneer) & a soggy undercooked mix veg. Paratha

#1. How on earth a restaurant can deny upon calling them back to the same no. (+91 [protected]) they called from? If it's...

I have ordered food from a take-away restaurant called nutan in mumbai, sion area through zomato app. During checkout it had said that (Get 15% cashback with mobikwik) for which i have saved a screenshot as this happened twice in a row.

They never give the cashback after 48 hours. After registering complaints several times, the first time they did however post the second order, they never gave it. It has been 13 days and still...

Hi, on sept 16 2017 between 3am till 4:30 am i have placed an order for food with happy beings's restaurant.. The food was tasteless completely so i contacted the customer service chat agent mr. Manjeet and he refused to refund. It will be of great help if you look in to this matter and help me to get a refund. I stay in gurgaon. I have placed order previously with the same restaurant ant each time the food is rubbish... Need your help to...

I've had the worst experience ever with Zomato.Order Number: 36114815

This is the order I placed on this website. I waited for almost 2 hours and have still not recieved any food. Prepaid the amount and it was really embarrassing. It was for guests and the shop was right across the street and I was too engaged to other wise go and buy it myself
Because I trust the service in zomato and wanted to speeden the process up...

On 20th aug, 17; i ordered from pizza hut through zomato at 12.30pm. Order was confirmed by pizza hut and it was notified that it will take half hour for the delivery.
However, the order didn't come till 1.30 and i contacted zomato support. Within 15 mins they said that the order was delivered. I insisted that it wasn't the case. I called the restaurant and got confirmation that my order has been cancelled which was neither updated...

Order id : 33123747

I have ordered food in zomato, i got my food but it was rotten, i told them and they contacted restaurant and finally they simply said we are apologising for that, we can feedback this to the restaurant it won't happen again.

But i told it was not fair you got money and i got spoiled food, i asked refund, they told we could not refund your money.

It was happened many times for...

I have been having problem since my first order with zomato. My order which was delivered the food quality was poor hence when i complaint about the same the agent from customer service used profanity on the call and disconnected the call. Hence when i complaint against the agent zomato apologised but no action was taken against the agent and stated that they will improve the service. And since then every single order which i placed have...

I ordered from nizams kolkata.. The scheduled time of delivery was 8.23pm... Even after 1 hour i was waiting for delivery... Meantime the delivery boy called 10 times, each time instructing him of direction of my house... He never came.. By the end of it i was calling him and he stopped answering my calls.. I called zomato support.. First 2 times they said they will check and call me back.. Noone called me back and finally they stopped answering...

I had ordered from crunch pizza last night and my payment was deducted. I wanted to confirm the order again so i directly called up the restaurant and asked wether they had received any order from me and the restaurant guy was like no sir we haven't received anything by the way we are closed. But my order showed 140mins. That minute i texted zomato customer support and all they told me was to give them a days time to contact the restaurant...

Hi,

I order in ck's bakery in zomato and they delivered the rotten puff, when i informed the zomato people with pics, they said we cant able to refund the amount instead we will improve ourselves by not repeating this incident. They need our money improve their job. They get the share from restaurants. They need to invest to learn and not from customer money.

Below are the word from zomato

To...

Hi,

Yesterday night at 9:12 i ordered food from chaitanya through zomato (Which is hardley 2 kms from my place).

After i placed the order i got message from zomato that food will be delivered at 11:34 pm. I thought maybe because of rain, delivery will be delayed.
At 11:41 pm when there was no delivery, i reached out to zomato customer support, who said that food has been picked up and despatched.
br...