Zomato — food ordered from zomato was packaged with swiggy tapes;amounts to cheating and breach of trust

I had ordered food from zomato online food ordering app on 29th november 2018 at 9:52pm. The restaurant is captain toms. The order no is [protected]. I had paid online through paytm and i was billed rs724.5. When the food was delivered i found it packaged with swiggy tapes. This was shocking since i had ordered from zomato and i double checked. I was outraged since i had friends visiting and took photograph of the packaged food at that time. I put forward complaint at zomato chat. The agent on the chat agreed to their fault when i shared the photograph. I couldn't consume the food since there was no zomato packing. I continued venting my grievance with zomato agents but they were least concerned with my plight, ignored my responses and took such a serious issue casually. I literally kept pleading for 15-20 hrs on chat... It amounts to harassment. I have screenshots of all the chats at different timings. Also slept hungry since it was late. They had credited my zomato account with 100 rs and said that sometime such packaging issue is an unavoidable circumstance. Im highly disturbed by this unethical and callous treatment of the consumer. I want the money which i paid back and also want the concerned authority to levy a hefty penalty so that such a mistake is not repeated again and any genuine customer is not fooled.