Zomato — not refunding to original payment mode

Address:	Moradabad, Uttar Pradesh, 244001
Website:	www.zomato.com/akola

Order id [protected]
I called the chai nagri restaurant 2 times prior to placing the order and talked to the owner and the chef and asked him before placing the order. I asked the chef and the owner if there is anything non spicy on the menu, they said maam whatever you order i will make it non spicy and the chef himself suggested that he will add thousand island dressing to make it non spicy. I told them that everytime i call prior ordering food and request not to add chilli garlic sauce so they say yes maam we will not add chilli garlic sauce but when the food is delivered they add chilli garlic sauce. So they say no maam now we will do good we will add substitute sauce which was thousand island dressing. This happens everytime i order from this restaurant.
Before placing today's order i talked to the chef clearly if he will make it spicy or non spicy because i want non spicy so he said yes we will make it non spicy i asked him that if he can substitute the chilli sauce with a non spicy sauce so he said yes maam we will add thousand island dressing and he said maam dont worry i will make it as you said and then i placed the order.
I wrote the instructions "non spicy. Add thousand island dressing. Do not add chilli garlic sauce and add french fries in the wrap."
After placing the order immediately i got a call from the owner of chai nagri. He talked to me arrogantly and rudely and said we will not change our recipe. We will not add french fries so i said its alright if you dont want to add french fries in the wrap then dont add.
Then sternly he said we will not add thousand island dressing also. Then i said that i talked to you and the chef prior to placing the order and you said yes maam we will make it non spicy and we will substitute the chilli sauce with a non spicy sauce thousand island dressing. Then he said no we will not follow your instructions and please dont order from our restaurant again we dont want to serve you and everytime you order there is an issue.
I told him that you should have told all this to me on the call when i was talking to you and the chef prior to ordering the food and sent you the money. I asked him why he did not say all this on the phone call when he was talking to me before i placed the order and money deducted from my account.
Then also he started disrespecting me immensely and said no restaurant will allow you to talk to the chef and i said all restaurants transfer the call to the chef. So the rude chai nagri owner said that who allows you to talk to the chef, i said all the restaurants, he said who?, i said havstories, karkhaana everyone transfers call to the chef, then the merchant said okay then you order from there. Dont ever order from here again.
After this incident i kept telling him to refund my money he said no i will not refund your money, talk to zomato.
I request the concerned authorities to take strict action against this disrespectful behaviour with online customer. The matter was confirmed prior ordering over the phone call and after ordering they called me to disrespect me and said they will not follow any instructions whether that is of spicy or non spicy or thousand island dressing etc. This kind of cheating they did everytime i placed order from them, prior ordering they agree amiably over the phone call to my requests but after ordering they back down from their word after readind the instructions. They are extremely disrespectful, talking in a mannerless manner, immensely rude and arrogant.
Zomato does not refund to original mide of payment. Instead rget give me a promo code rather than refunding to my original nide of payment.
They said they will send food as they wish to spicy and said this after receiving money. Till now no food was delivered. Kindly refund
I will never order from chai nagri moradabad restaurant. Pathetic service and extremely rude people liars.