Zomato — Order canceled after order accepted

Address:

Hima Sai Heights H No 1-1-365/A Street No 6, Jawahar Nagar, Gandhi Nagar, RTC cross roads

I ordered food on 14 Nov 2022 to celebrate childer day with my kids, using the Zomato app I paid my food bill and its was also confirmed order will be delivered in 30-35 mins. at the time of delivery and we were waiting for delivery they didn't call me and after few mins, my order was cancelled without any information. I reached the customer care person, but they also didn't find the correct reason after a few mins on hold customer care person inform me there was a technical issue at Zomato hence it got cancelled and the refund amount will be credited back within 2-3 working days. my point when there is a technical issue at Zomato they will compensate the customer as I lost 45 mins and the celebration got postponed due there problem. why should I be at receiving end?