Zomato — pathetic and worst customer service | |||
I recently made an order through zomato, after 30 minutes i got a notification saying the order is cancelled as my number was not reachable and the worst part was that i was charged a penalty for the same. I did talk to the customer service and their response was pathetic. The fact is my number showed full range and the address to which the order was made was to my home. No one came there or called me, my mobile was in full range, i wonder why the delivery guy was not able to reach me. I received a message from zomato asking me to contact the delivery guy. I tried calling but his number was busy. I mentioned all the above details to the customer service representative, but his response was "the order was declined as your number was not reachable, since the food was dispatched we will charge you penalty". Such a pathetic and disheartening customer service. Was this information helpful? | |||
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