Zoomcar Complaints & Reviews

Hi.. Please note the booking id : JPS6TJEGC.. I booked a scorpio well in advance. my journey date is 10-Apr 2017... Now a zoomcar representative called and said the car cannot be provided..

I have planned for everything and they are now saying the car is not available. They are offering to take a 5 seater. Very well said. I need a 7 seater and they are offering a 5 seater.

They said either to take the 5 seater...

So I'm a student who went to Mumbai to visit a friend, and we booked a zoom car. The company gave us a car with some battery and electrical problems due to which it wouldn't start. We called the company the mechanic came the next day, and when we told him to take the car with himself, he said no. The company charged us for that day and the day after. Now they sent a legal notice asking for 93, 000 rs....

Booking ID-JPS6TI26D
ZoomCar Complaint no.- 394684
Booked by- Avisek Sarkar
Email- [protected]@gmail.com
Ph- [protected]

Context-
On 25/3/17, I picked up pre-booked car from Bangalore Airport depot. The car had a faint noise coming from the rear from the beginning.
By 26/3/17, the noise became very load and violent, and the car also became very difficult to drive. After wasting a lot...

Today i had booked a zoom car and selected my nearest [protected]@1.51pm for 2.00 pm pickup. After booking confirmation the pickup location was 20km+ from my location. I tried to modify it but the app was not giving me access to modify it. I called customer care number of times and they have a big list of questions and button to select before reaching to customer care. Too much time taking. When i was able to reach them they are just making...

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
br...

I just want to bring in to notice how zoom car is cheating people and bribing money from peoples.

I booked a ford figo on 4th march 2017.

The condition of car is worst ..car already driven already 1 lakh kms..anoying sound is coming ...I also have video which shows annoying sounds.

I drive only 60 kms. At the time of returning the supervisor start saying for underbody damage that silencer got broken...br...

I booked a car on zoomcar.com for 25-26th March 2017 for 2 days. The pickup was in Meenaxi mall bangalore.I returned the car next day same place and thought everything was fine till I got this hefty bill of 9000 which included a fraudulent charge of 2500 for overspeeding.

Fraudulent charge of 2500 posted in my final bill as overspeeding fees while its clearly not mentioned anywhere during booking. On contacting the company...

I have booked a maruti swift for rent with Zoom car, bangalore through zoomcar android mobile app vide booking ref JPS6TKPYZ around 9pm on 25th march 2017. The booked car has been canceled by zoom around 3.15am without proper information. When i called them regarding this, they have provided the improper information stating the online payment was delayed. so the booking of the car was canceled automatically by the system. Where i have debit...

Referring to the booking ID JPS6TOQF4
Hereby, I Anant Yash, would like to draw your attention to a matter where I am in a situation which shall require your kind help.
As you may be able to retrieve the data using the booking ID, a Scorpio was booked on 16th March, 17, at 21:00 hours and was due to return on 17th March, 17, at 06:00 hours. So when I arrived at the pick up location in Mayur Vihar on 16th, I found the associate...

Hello Team,

My registered mobile number is [protected].

Today I booked a ecosport from 1pm to 11.30. While searching zoomcar offers I found a one way offer attached is screenshot. While booking you zoomcar application has taken the promocode.

Then at zoomcar office i come to know this offer is expire. Same confirmed by your call center yashaswini agent.

When I ask for cancellation...

I booked a Zoomcar on the 18th of March from 7:00 am till 1:00 am of 19th morning( booking reference -JPS6TOPYG) . The car had a large number of dents and damages and we were told by the executive that these were minor damages . We dint bother much for the damages and accepted the car after completing the check list . When we were about to leave, I noticed that the clutch of the car was not working properly and informed the same to the executive...

Dear sir

This is in reference to charged that you have levied for damage. The damage repairing cost will be maximum of 1k-2k which you will get it claimed from insurance company . However you have levied the mazimum charges which was stated in the policy of 10k . The 10k is maximum charges and not the minimum charges that we need to pay . Hence for the damage i am not liable for maximum amount that you are claiming. I trusted...

I have rented a swift ka51c6810 for my bangalore to mysore trip. On the trip i noticed that even when the speedometer was showing 90 kmph i got a message from zoom car for charges of 2500 for overspeeding (Crossing speed of 125kmph). I immediately called up the customer support and informed them of the issue. Subsequently i used gps based app to track the speed and clicked few evidence pics where odometer showed way less speed and faulty...

Hi,
I tried to book online but after the bank charges were deducted I got a message that the booking is failed. Tried to call the customer care numbers several times but could not contact any representative. Poor service and pathetic experience. Let me know the steps I should take now to get my money back.

Regards
Byomkesh...

I just want to bring in to notice how zoom car is cheating people and bribing money from peoples.

I booked a ford figo on 4th march 2017.

The condition of car is worst ..car already driven already 1 lakh kms..anoying sound is coming ...I also have video which shows annoying sounds.

I drive only 60 kms. At the time of returning the supervisor start saying for underbody damage that silencer got broken...br...

Cheating and Fraud
I wanted to bring to you notice the case of cheating and fraud by Zoomcar executive. I have handed over the car yesterday (09.03.2017) after my trip (My booking no. JPS6TJR8J) and the executive who has arrived late by 45min inspected it thoroughly and confirmed that all is clear and then we left from that place. Few later hours later i found that, damage charge of 2000 has been deducted from the deposit. This is...

I had completed a booking on 2nd Feb and initiated for liable refund from the online Car Rental service. The team has sent me an IMPS link for money transfer but that link is not working with my login id password. I had requested numerous times for a different mode for refund, but inadequate response from customer care, on call and email did not provide any solution. I have escalated the matter to their team and they have confirmed they would...

Booking Id-JPS6TIMV1
Mail id-debu.[protected]@gmail.com

I had booked a car for 1st March, 2017.
When I completed my trip I was imposed a fine of 2500 for over speeding. Before imposing fine I should get a warning for over speeding. Without any warning how can you impose a fine. On 1st March around 11:30pm when I reached back and handed over the vehicle, after travelling for 18hous it was very disappointing to call customer...

I had made a booking yesterday on the 03/03/2017 for 18th march till 20th march
Payment was made, I then uploaded my IDP LICENCE, with both photos address and driving licence number and also my uk driving licence both sides, shortly after my driving licence was approved then I added a co driver to be added on as a additional driver then I got a email saying his licence has been declined then I saw that my licence was also declined,...

Booking ID - JPS6TC3KJ
Will never use Zoom Car's services again. (Exorbitant, unknown charges)
Drop center - Sony Signal - Kormangala- Bangalore.

Firstly I didn't know when I crossed the speed limit, secondly should I concentrate on the road or on the speed ?

As I spoke to the Team Leader - Kamal from the call center he said the over speed was 127KMPH
I'm charged Rs. 2500 for overpseding...