[Resolved] Zoom Car — cancellation charges for fault in website/app

amikmishra

from Bengaluru, Karnataka

Address:	Rangareddy, Andhra Pradesh, 500018
Website:	www.zoomcar.com

I had made a cab booking on 9 aug 2017. The pickup was selected from madhapur, hyderabad. Post booking, the website suggested me to pickup the vehicle from hyderabad airport road. This place was about 40 kms from madhapur.
I had to cancel the booking due to this. Being an issue with the website app of zoom, i should not be charged with cancellation fee of rs 210.

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Sep 29, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

Zoomcar Customer Care's response Hello Amik,

Greetings!

We understand your concern here, however, the system will confirm the booking based on the inputs received from your end. As you have canceled the booking, you are charged as per the policy.

Regards,
Zoomcar

Aug 28, 2017

Updated by amikmishra Hi Team,

As mentioned in my complaint, the inputs given by me was Madhapur, since it was near to my location.
But the pickup location after booking was different. It was a definite issue with zoom car website. I have explained these to zoom customer care many times, but to no help.

Regards,
Amit Mishra