[Resolved] Zoom Car — Horrible customer support

Nap Aap

from Mumbai, Maharashtra

Address:	400706
Website:	Zoomcar.com

I purchased Zoomcar Giftcard worth Rs. 1800/- yesterday (22/10/16) at 7.30pm and made the payment using PayUMoney. Attaching the details below:

Merchant Order ID: ba05e1dh938c
PayUMoney Payment ID:[protected]
Amount: Rs. 1800/-
Receipent's email: [protected]@yahoo.com

The giftcard was for a friend's bday which is today (23/10/16) & he didn't receive any giftcard yet. Its more than 24hrs since I made the payment for the giftcard. This is too much inconveniece & all the plans for his birthday went to vain!!

I need you to please issue the giftcard IMMEDIATELY. Also I need compensation since I made many emails & calls which exhausted my prepaid balance & gave me so much of inconvenience + spoilt the birthday gift.

PLEASE TAKE IMMEDIATE ACTION.

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Nov 23, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2016

Zoomcar Customer Care's response Hello,

Greetings!

Firstly! please accept our apologies for the inconvenience caused. We understand one of our executive reached out to you and updated regarding the issue stated.

As informed, we have escalated the issue to our concerned team to have a check on the issue and take corrective measures.

Regards,
Zoomcar