[Resolved] Zoom Car — irresponsible behaviour | |
I made a booking for a trip. I tried uploading the license to their app and their interface was not allowing me to. Next day my booking was automatically canceled. So, i called their customer service, first of all, it's so difficult to reach their customer representative as their automated call feature is pathetic and keeps directing me to the same option again and again. So, i had to try all the possible combinations to get to talk to their representative. The representative was so rude that he denied completely that there couldn't have been any problem with their system. When i said that please explain why would i pay rs 16000 and not upload my license. I said i don't want the refund, i want my booking to continue. He disconnected the phone. Was this information helpful? | |
Jun 12, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support May 04, 2018 Zoomcar Customer Care's response Hello Ankur, Greetings! Please accept our apologies for the trouble caused. We did have a check and see that the booking was auto-cancelled as the driving licence was not uploaded within the given time. However, we see that there were multiple reminders sent to your registered mobile number. The refund for the booking ID JPS62VZNT, has been initiated back to the source of payment on 3/5/2018. The amount will reflect in your account in 5- 15 days from the date of refund initiation (18.05.2018). Appreciate your patience in the interim. Also, we see that the booking ID JPS62VUEA, has been confirmed and your driving licence is approved. Regards, Rohit Zoomcar | |
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looking forward for ur reply